VA Claims Insider

VA Claims Insider Reviews

Excellent rating
     
4.6 | 2439 reviews
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VA Claims Insider
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4.6

| 2439 total

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Franklin Johnson
Franklin Johnson 2025.12.16
     
As many other veterans I became frustrated by the long process, multiple examinations and little advancement with my VA disability claim. I worked with two other organizations (both free) prior to reaching g out to VA Claims Insiders for help. Their sales pitch is great. They tell you all about the coaching you are going to receive and all the access to "their proprietary tools and information." Well, I fell for it and signed up. I have to admit, I didn't even understand the fee structure, I was just beyond angry at the system. I had just gone through almost a year long process to increase my rating for PTSD that didn't end well...they totally missed my suicidal ideation so I requested a higher level review. Another several months of my life waisted as it came back standing by the last claim finding. So, I called VA Claims Insider, and ultimately signed up. Well, the coach I had was either too busy with other things in his life, or was just worthless. I had an intake call with him where he told me it should be a slam dunk to get my rating increased, and ultimately, he was right. He told me to watch some videos, pull my blue dot file, and put in a new claim for increase. As I was working my way through the process, there was a messaging system, whereby you could ask your coach questions about your claim, or specifics about a step in the process. I asked several questions but NEVER received a response se from my coach. The only time I spoke with him was on scheduled calls, otherwise, no response to any of my questions. I did ultimately get my increase, and for that I am thankful, but not for the "help" I received from VACI! The only assistance I received from my so-called coach was how to pull my blue dot file, and how to enter my claim for increase. I did all the leg work, all the data entry, all the research, etc. So, then I get a bill from VACI, we'll, just a congratulations email with two buttons, one for pay in full, and another for pay in installments. When I clicked for more information, I learned they wanted more than $9000 for the "help" they provided. Anyone else i talked to who represent veterans seeking help said they were limited by law to only receive 20% of my retro-active pay if I win. In my case that would have been less than $1000. No, I DO NOT, recommend VACI to anyone!
Robert sullivan
Robert sullivan 2025.12.16
     
Way over priced for service received. My coach (Michael) was great but 9k for an hour of advice (coaching) is way too extreme and in my opinion they take advantage of a Vet in need.
Nick Stamos
Nick Stamos 2025.12.15
     
While I am greatly pleased with the support from Coach Tucker and VACI in getting from 90% to 100%, and even more pleased with Telemedica service, I am not pleased with the $8,240 bill from VACI....VACI did not provide me a level of service equal to that amount...VACI only facilitated my ability to get this rating. It's as if VACI took advantage of me for purely monetary gain to them. I would only recommend VACI as a last resort to any other vet.
Michael Jose
Michael Jose 2025.12.12
     
Very helpful company with compassionate people working in it.
Reply from VA Claims Insider 2025.12.19
Michael, thank you for your kind words! We’re grateful for the opportunity to support you, and we truly appreciate you recognizing the compassion and dedication of our team. Wishing you continued success on your journey.
Bruce Larson
Bruce Larson 2025.12.12
     
My Coach Sandra, was amazing! Always in touch. Very helpful and supportive! Highly recommend her! So blessed 🇺🇸🇺🇸🇺🇸🫡
Micheal Watkins
Micheal Watkins 2025.12.08
     
Yeah wouldn’t recommend these guys, they’re part of the reason Veteran suicide is so high. What a joke, scheduled a phone call and because the ambassador Thia couldn’t reach me she took it upon herself to reschedule the entire phone call even AFTER I immediately called the number back and was left on hold for 5 minutes. These guys are not serious about helping you. They’re just serious about taking your back pay. They could care less if you actually successfully got the help you needed. I mean, they couldn’t even keep true to a phone call that they scheduled I can’t help it that my phone automatically rejected the call twice, but I called immediately back after the first call only to be shoved aside like I was nothing. There are plenty of other attorneys out there that’ll help you out just the same that won’t treat you like this. Do not come to this VA insider claim place. They don’t care about you.
Reply from VA Claims Insider 2025.12.09
Michael, thank you for sharing your experience. I’m sorry for the frustration you felt during the scheduling process we never want any Veteran to feel that way. One of our representatives will be reaching out to you, and if you’re open to speaking with us, we would appreciate the opportunity to review what happened and offer further support.
Hany Girgis
Hany Girgis 2025.12.01
     
Reply from VA Claims Insider 2025.12.02
Hany, thank you for the 5-star rating! We appreciate your support and are glad to have been able to assist you.
Donald Wise
Donald Wise 2025.12.01
     
VA Insider did a great job advising me on what was needed to get from 10% to 100%. They know the best way to explain what was required to connect my disabilities to service connection. Gill Shuga, my coach, was with me at every step and had great advice. Big shout-out to Gil... thanks so much for your help.
Reply from VA Claims Insider 2025.12.02
Donald, thank you for your kind words! We’re thrilled to hear that Gill Shuga was able to guide you through every step and provide the advice you needed to successfully increase your rating from 10% to 100%. Congratulations on this significant achievement, and we appreciate you trusting VA Claims Insider to support you along the way!
Landon Mandelbaum
Landon Mandelbaum 2025.12.01
     
They are helpful navigating the VA website which can be difficult, but that’s it.
Reply from VA Claims Insider 2025.12.01
Thank you for your feedback. We’re glad to hear that our team was able to help you navigate the VA website, which we know can be challenging. We always strive to provide even more value throughout the claims process, so your input is appreciated as we continue to improve. A member of our team will be reaching out to you today.
Jesse Roel
Jesse Roel 2025.11.24
     
Thank you Thank you Charles for all the guidance on navigating the VA process. The roadmap helped so much that I would have been lost without your assistance.

Date of experience: 24 November, 2025
Mark Lux
Mark Lux 2025.11.22
     
Reply from VA Claims Insider 2025.11.25
Mark, thank you for the 5-star review. We are humbled to be part of your claims journey; it was a pleasure working with you!
David Garza
David Garza 2025.11.17
     
Reply from VA Claims Insider 2025.11.21
David, thank you for your 5-star rating and for sharing your feedback! We appreciate you taking the time to let us know about your experience.
SELINA NASH-DAVIS
SELINA NASH-DAVIS 2025.11.17
     
This group was very informative and gave me the exact tools I needed to get the exact results I wanted! Thank you Coach Geneva and the entire VA Claims Insider group!!
Reply from VA Claims Insider 2025.11.17
Thank you for sharing your experience! We’re so glad Coach Geneva and the VA Claims Insider team could provide the guidance and tools you needed to achieve your desired results. It’s always rewarding to see our veterans succeed, and we’re here to support you every step of the way!
Brian
Brian 2025.11.15
     
I'm very satisfied with VA Claims Insider. They helped me get the 100% disability i deserve in a relatively short amount of time. I definitely recommend them.
Reply from VA Claims Insider 2025.11.17
Brian, thank you for sharing your experience, Brian! We’re thrilled to hear that we could help you achieve the 100% disability rating you deserve in such a short time. Your recommendation means a lot to us, and we’re always here to support you and other veterans whenever needed!
Nicholas Tate
Nicholas Tate 2025.11.10
     
One star may be harsh, they did assist me with navigating the claim process with the VA. I would not use them again for this purpose, if you’re considering getting help I would recommend your local VSO or a lawyer approved by the VA. My biggest issue with this organization is with their billing department. Their fees are excessive, but I knew what they were going in. My rating went up by 10%. VA claims insider slapped a $12,000 fee on my account and then ignored all of my calls and emails to various departments for several months. They finally reached out last week, through a coach, and took the opportunity to sell me on more of their services. It’s really been a terrible experience and I would research companies like these very thoroughly. They’ve also promised to “reach out” to me as I’ve been leaving poor (and accurate) reviews wherever I can. No one has reached out, it’s all lip service.
Reply from VA Claims Insider 2025.11.12
Nicholas, thank you for sharing your feedback. We sincerely apologize for the frustration and stress you experienced regarding billing and communication. Our goal is always to support veterans through the VA claims process in a clear and transparent way, and we regret that your experience did not reflect that.
We understand your concerns about fees and responsiveness, and we take your feedback seriously. We would like the opportunity to address this directly and work toward a resolution. A member of our team will be reaching out to you today.
JR_808
JR_808 2025.11.04
     
A friend of mine in the service recommended VA Claims Insider, and I’m so glad they did. They helped me finally get the rating I truly deserved, something I couldn’t achieve on my own despite years of trying. My coach Jenn McDonald was phenomenal. She’s incredibly knowledgeable about the VA claims process and knows exactly how to help veterans present their cases the right way. I thought I was providing the VA with everything they needed, but I wasn’t, until Jenn educated me on how the process really works. I couldn’t have done it without them and will be forever grateful for their support and guidance.
Reply from VA Claims Insider 2025.11.05
Thank you so much for sharing your experience and kind words! We’re thrilled to hear that Jenn and our team were able to help you finally receive the rating you deserve. Your persistence and trust in the process truly paid off. We’re honored to have supported you on your journey and wish you all the best moving forward!
Dwight Halsey
Dwight Halsey 2025.11.02
     
I have been working with the bA Claims insider for just a few months and yes no I’m impressed I have been attempting to raise my percentage for years and always been denied I just stop trying joined th and wow it happened immediately
Reply from VA Claims Insider 2025.11.03
Dwight, thank you so much for sharing your experience! We’re thrilled to hear that things finally started moving for you and that you’re seeing results so quickly. It’s wonderful to know that our team could help make this process easier and more effective for you.
John Lopez
John Lopez 2025.11.01
     
They're Called VA Insiders for a reason I'm not going to lie I was totally sceptical in the beginning until I received my first rating!!! I knew what I was signing up for from the very beginning Yes there is some reading involved but you are told this was a study guide when you join up so this shouldn't be a surprise it was actually easy to follow, which made it easy learning I was able to go from 0 to 70 to 90 to 100% P & T in 9 months I was treated with respect and kindness the whole journey And there was always someone to assist with any questions I am totally forever grateful to VACI for changing my life and my families life Forever Shout out to Brian Reese for starting this very essential veterans help line Thank You John L

Date of experience: 17 October, 2025
Greg Svedberg
Greg Svedberg 2025.11.01
     
They were able to help me with my claim and kept reminding me when i forgot
Reply from VA Claims Insider 2025.11.03
Greg, thank you so much for your kind words! We’re glad we could help you with your claim and provide the reminders you needed along the way. It’s wonderful to hear that our support made a difference for you!
Troy Caserotti
Troy Caserotti 2025.11.01
     
It was ok when I had my first counselor, but he had to retire for medical reasons. After that the two other counselors seemed not interested,plus I was doing all the leg work and all they wanted to do was chat with me about what I needed to say. I got my nexus letter and the va still gave me the lowest rating when I was told that I should have gotten a much higher one. Plus with myself doing the leg work and then just wanted to tell me what I needed to say and do you still have to pay the for just talking to you. Plus I would not recommend you to use them not a very good track record.
Reply from VA Claims Insider 2025.11.03
Thank you for sharing your feedback. I’m truly sorry to hear about your experience and that it did not meet your expectations. We strive to provide consistent support and guidance for all of our clients, and I apologize that you felt you had to handle much of the legwork on your own. A member of our team will be reaching out to you.

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