VA Claims Insider Reviews

Ken Surratt 2026.06.02

     

I received an email telling me their automated payment system was not working and asked for a manual payment. They also sent me a zero dollar invoice. Who is going to pay a zero dollar invoice. Also, zero communication on the company rebranding. There was absolutely no way for me to view my account online and pay online. The email had no link 🔗. I looked again on Monday to see if they finally had my account available online and it was. I payed manually after trying for a month. Guess what? That automatic payment does work. Today, the took the payment out again. My checking account is negative. My mortgage, both car payments, my utilities, and better yet, I have zero money to feed my family for the month of June. Zilch, zip, nadda. My bank will charge me $35.00 each time those bills hit because I paid everything on the 1st. I found out when I stopped to get gas on the way home from work and my card was declined. I will have to put my lawnmower has into the car and hopefully it will get me through the rest of the week.

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Reply from VA Claims Insider 2026.06.08

Ken, thank you for sharing your experience. We are sincerely sorry to hear about the financial hardship and stress this situation caused. We understand how upsetting it must have been to discover an unexpected withdrawal, particularly when it affected your ability to cover important household expenses.

We appreciate the opportunity our team had to speak with you regarding these concerns last week. We understand your frustrations surrounding the payment process, account access, and communication, and we take feedback like yours seriously.

Our goal is always to provide a positive experience for the veterans we serve. While we recognize that this situation has been difficult, we remain committed to listening to our clients' concerns and working toward fair resolutions whenever possible.

Thank you for taking the time to share your feedback.

Gwen Arnold 2026.04.24

     

We signed up with VA Insider several years ago and the ball got dropped as their support staff kept changing. When we called again and signed up they told they did not have any history of us previously. We recently uploaded required documentation and was told someone would reach out in 3 to 5 days. That was two weeks ago. So we called and was told our file was closed (so there was a previous file!). Then the agent called back and said she found our open file but unfortunately there is not a service provider currently available in AZ. Once there is, someone will get back to us. We were not given a timeline and was told there are several in Arizona waiting in queue. We feel we have been taken advantage of yet again!!!! Just want our money back!

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Bze Bway 2026.04.24

     

I should have done more research before trying to contact VA claims insider. first appt nobody called me but the person claimed they tried to call me 3 times. second appt was scheduled for another week and half away so 3 weeks total trying to talk to someone. the person finally called me sounding muffled, once i told her it was hard to hear her she hung up on me. whole thing seems like a scam.

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Box123 0 2026.04.17

     

They charged me before I got my rating increase. I still have not gotten anything from the Va about in increase. The coach was avoiding my calls and emails after he got the money. Had to call support to get in contact with the coach. He openly said I’m not refunding you. Don’t use this service they don’t hold up the quality the claim. Charris Harris of this is your coach currently change it or run he is not on your side. Update management will hang up on you as well. This looks to be what they are teaching employees to due. Use the vso it’s a free service for veterans. 03/02/26:Update they are now dodging my calls. No matter how many times I call to get a call From a supervisor nothing happens they keep using the excuse that they are out of the office. This has been going on for three weeks now. Check their BBB rating Update 04/08/2026 Was supposed to get a call today to resolve issue they again did not hold up to their agreement. I did not get that call. This company clearly shows money is their purpose not the care of veterans. The owner is doing copy paste reply’s to all negative comments. There’s no doubt they have had google delete many comments to try and keep a good rating. Update: 04/102026 Carla Burks client support manager. Doesn’t support the client was supposed to get a call by end of day today. I did not so I will be contacting Ken Paxton Monday to deal with them. If others are having issues with Va insider as well call Ken Paxton we will work for another class action suit against this company. Update 04-14-2026: Carla Burks customer support manager will ignore your emails and calls. When you can get her on the phone she will tell you none sense to try and get you to hang up and make up other details to not settle your issue and when that doesn’t work like the rest of insider staff she will just hang up on you. Update 04-17-2026: These cowards blocked my number they have completely chosen not to do the right thing.

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Reply from VA Claims Insider 2026.04.08

We are sorry to hear about your experience and understand your frustration. A member of management has spoken with you directly regarding your concerns. We strive to provide timely communication and support throughout the claims process, and we regret that you feel this was not your experience.

We understand how important clear expectations, responsiveness, and follow-up are during this process. Please know that our team takes concerns like yours seriously and we are continuing to review the matter internally.

While every Veteran's claim timeline and outcome is determined by the VA, we always want our clients to feel supported and informed throughout the process.

John Johnston 2026.04.15

     

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Paul Clemens 2026.03.24

     

UPDATED 4 stars solely based on their new website, whoever made these changes should be fired!! horrible navigation on their website. They do help you navigate through the VA system and how to file claims cuz once you get out no one ever told me how to do any of this stuff so I just didn't do it. but they definitely helped increase my rating which I deserved. Yes you're going to have to pay once you get your increase but in the long run it's going to pay out 10 fold. so I had no problem doing that.

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Reply from VA Claims Insider 2026.03.03

We are sorry to hear that you feel this way. Our mission at VA Claims Insider is to provide education, guidance, and support to veterans navigating the VA claims process, and transparency is very important to us. We clearly communicate that veterans can file claims on their own at no cost, and we explain our services and fees upfront so individuals can make an informed decision. A member of our team will be reaching out to you to better understand your concerns and address them directly. Your feedback is important to us.

Mike McFadden 2026.03.23

     

I had a very frustrating and confusing experience with this company, which appears to operate under multiple names including VA Claims Insider, Served With Honor, and Telemedica. Before signing up, I specifically called to confirm whether they service Alabama. I was clearly told that they do, so I proceeded to enroll and paid $770 for their services. The very next day, I followed up and was then told they do not service Alabama. After raising the issue, someone else contacted me and reversed that statement, assuring me again that they do service Alabama. Based on that, I scheduled my consultation—only to be told yet again that they do not service Alabama. At that point, I requested a refund due to the inconsistent and misleading information. I was told my refund would be “under review,” and only issued if they determined it was warranted. It ultimately took several weeks and multiple follow-ups to receive my money back. Another major concern is their pricing structure. Buried in the fine print is language stating they can charge veterans up to six times their pay increase, which makes this one of the most expensive options available for getting help with VA claims. The lack of clear communication, conflicting information, and difficulty obtaining a refund were all very concerning. Based on my experience, I cannot recommend this company to veterans seeking help with their VA disability claims.

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Reply from VA Claims Insider 2026.04.08

We are sorry to hear about your experience and understand how frustrating the conflicting information regarding service availability in Alabama must have been.

We recognize that clear and consistent communication is extremely important, especially when Veterans are making decisions about moving forward with services. We regret that the information you received changed multiple times and caused confusion throughout the process.

We are glad that your refund was ultimately processed, though we understand the delay and multiple follow-ups added to your frustration. Feedback like yours is taken seriously and is being reviewed internally to help improve communication and consistency moving forward.

Our goal is always to ensure Veterans fully understand our services, pricing, and agreements before making any decisions. We appreciate you sharing your experience.

Dean Ambrosia 2026.03.12

     

A friend turned me onto VAInsider. Let me start by saying they did help get my rating increased. The VA coach I have is great. He is responsive, knowledgeable and sets realistic expectations. In addition the process was super fast for me. From the time I started working with VAinsider to getting a verdict from the VA was less than 2 months. It pains me to give them a 2 star review but it based off their portal. They moved to a new portal shortly after I started. IT IS ATROCIOUS! The worst portal I have ever dealt with. There is room for me to get a higher rating but I seriously doubt I will be using VAinsider because of how BAD the portal is. When it first launched none of my previous paperwork moved over from the old portal. In addition none of the buttons worked. I couldn't do anything in it - no uploads, no scheduling of meetings, nothing. After I logged in the first time I set up a user name/password. EVERY time I now log in I have to say I forgot my password. I put in the same password each time and it logs me back in. But it still doesn't save my user name/password. I tried to schedule an appt with my coach although there are no hyperlinks to do that. I sent messages to my account team in the portal. It says they are sent but never get a response. I wanted to pay my portion of the contract. I went in and approved the 1 time payment with a discount. It automatically sent an invoice for the 12 months without any discount. I called their 800 number but they couldn't help. Said I had to go to Finance. I called them and got a voicemail. I am very busy with my job and personal life. I really don't have time to track down simple requests and tasks because of the lack of the functionality within the portal. Again, VAInsider is great and helped me. But their portal and lack of follow up and fixing the portal has made me go in a different direction for any additional increases I will look to do.

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Reply from VA Claims Insider 2026.04.08

Thank you for taking the time to share your experience. We are glad to hear that your coach was responsive, knowledgeable, and able to help you achieve an increase in a relatively short period of time.

We are sorry, however, that your experience with the new portal did not meet expectations. We understand how frustrating it is when documents do not transfer properly, features do not function as expected, messages go unanswered, and payment options do not reflect what was selected.

We recognize that the portal transition created challenges for some clients, and feedback like yours is valuable as we continue working to improve functionality, communication, and overall ease of use. We also understand how difficult it can be to spend additional time tracking down support when you already have a busy schedule.

We appreciate both your positive comments about your coach and your honest feedback about the portal experience.

Jim Roberts 2026.03.09

     

This company preaches how they care and support veterans... they spent two hours helping me with my claim with an exam and cost of over $5000. That's not my issue.... my issue resides in the fact of the support requested after the money grab. Two private Facebook Messages and a dozen emails with zero follow up..... not my idea of support for such a healthy invoice

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Reply from VA Claims Insider 2026.04.08

We are sorry to hear that you feel unsupported after completing services. We understand how frustrating it can be to feel like your follow-up questions and requests for assistance have gone unanswered.

Our goal is always to provide support throughout the process, not just during the initial stages. We regret that this was not your experience and apologize for the lack of communication you encountered after reaching out through multiple channels.

We take concerns regarding responsiveness seriously and appreciate you sharing your feedback. Experiences like yours help us identify areas where we need to improve follow-up and client communication.

Chris 2026.03.02

     

Completely unresponsive have tried to contact them multiple times in the last two months with zero response. The new site will not let me on even after many password resets so I can not even see the financials which is very frustrating and concerning. I still have a ways to go on my claim and will hopefully have better luck elsewhere.

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Reply from VA Claims Insider 2026.03.03

Chris, we are truly sorry to hear about your experience and understand how frustrating this must feel. This is not the level of communication or support we strive to provide. We would appreciate the opportunity to look into this right away, especially regarding your portal access and previous attempts to reach us. Please contact our support team directly so we can review your account and work toward a resolution as quickly as possible.

Teresa Cometto 2026.02.26

     

My husband used them for his claim. While they helped him with it now that it's done they are absolute jerks and 100% totally unresponsive. We have tried for weeks to talk to someone in finance. The main line "elevates your message " and gives you a direct line to call. It's a voicemail recorder. You leave numerous messages but NEVER any reply. Same thing with email, we have sent numerous and NO reply. I would never recommend or use this company again. And now it gets even worse! Just got a notification (2/25/26) from them that February payment has not been paid . The payment cleared my bank on 2/3/26. Is this a scam to get an extra payment?

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Reply from VA Claims Insider 2026.04.08

We are sorry to hear about your experience and understand how frustrating it can be when you are unable to get a timely response.

Our goal is always to provide responsive support throughout the entire process, including after services are completed. We regret that this was not your experience and apologize for the delays in communication.

Regarding the payment concern, this is not an attempt to collect an extra payment. In some cases, payment notifications may be sent before a payment has fully processed or updated in the system. We encourage you to continue working with our team so the payment can be reviewed and confirmed.

We appreciate your feedback and take concerns regarding communication and billing seriously.

James Buenger 2026.02.21

     

This place is a joke and takes advantage of veterans that are not educated on the VA Claim System.

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Reply from VA Claims Insider 2026.03.03

James, we are sorry to hear that you feel this way. Our mission at VA Claims Insider is to provide education, guidance, and support to veterans navigating the VA claims process, and transparency is very important to us.

We clearly communicate that veterans can file claims on their own at no cost, and we explain our services and fees upfront so individuals can make an informed decision.

A member of our team will be reaching out to you to better understand your concerns and address them directly. Your feedback is important to us.

Matt Fleisher 2026.02.20

     

They should have 5 stars. It is free to file your claims unfortunately the VA makes it difficult to get the benefits you well deserved. Fortunately there’s a company who provides services to help you through the confusing process. They were very upfront with the fees associated with there services. My guy Brandon was very professional and very helpful. It is unfortunate that you need to pay for something that you are entitled to but VA insider is not to blame. Brandon guided me through all documents I needed to submit. Very happy with outcome. If I didn’t have them taking me step by step I’d most likely still be fighting for what I deserve as a veteran, or might of just completely gave up. Thank you VA insiders. You folks are great!

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Reply from VA Claims Insider 2026.03.03

Matt, thank you so much for the 5-star review and for sharing your experience! We’re honored you chose VA Claims Insider to guide you through the process. We’re glad Brandon provided professional, step-by-step support and helped you achieve a positive outcome. Thank you for your service, we truly appreciate you!

Donald Wise 2026.02.15

     

VA Insider did a great job advising me on what was needed to get from 10% to 100%. They know the best way to explain what was required to connect my disabilities to service connection. Gill Shuga, my coach, was with me at every step and had great advice. Big shout-out to Gil... thanks so much for your help.

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Reply from VA Claims Insider 2025.12.02

Donald, thank you for your kind words! We’re thrilled to hear that Gill Shuga was able to guide you through every step and provide the advice you needed to successfully increase your rating from 10% to 100%. Congratulations on this significant achievement, and we appreciate you trusting VA Claims Insider to support you along the way!

Adam Schneider 2026.02.12

     

VA Claims Insider markets itself like a lifeline, but when “support” comes with a price tag tied to your disability rating, you have to ask who’s really being served here? Veterans shouldn’t have to buy access to benefits they already earned. that’s exploitation dressed up as help! Gross!

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Reply from VA Claims Insider 2026.03.03

Adam, we’re truly sorry you feel this way and understand your frustration. Veterans can file VA claims on their own at no cost, and our services are optional, with all fees explained upfront. Please reach out to us as we would like to hear your concerns and address them directly.

Maverick Mears 2026.02.04

     

Excellent and knowledgeable group. I've been working with Coach Jenn for many years, and her guidance and support has gotten me through many struggles with the VA and helped me stay focused during the toughest of times. When the VA knocks you down, VA Claims Insider helps you get back on your feet!

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Reply from VA Claims Insider 2022.10.07

Thanks Maverick! It was an honor to help you fight for what you deserve!!

Lee 2026.01.20

     

It’s bad. Whatever recent changes were made are affecting customer communication and their overall service. The portal is extremely difficult. I can’t even get help with my claims because I can’t even get ahold of anybody. What is going on…. I really needed help but I guess this isn’t the place to get it from anymore.

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Reply from VA Claims Insider 2026.01.21

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when communication and access don’t meet expectations, especially when you’re seeking help with something as important as your claim.
We recognize that recent changes have created challenges for some clients, and your feedback is being taken seriously as we work to improve both our portal experience and responsiveness. This is not the level of service we aim to provide.We would really appreciate the opportunity to look into your situation and assist you directly. Please reach out to our support team so we can help address your concerns and get you connected with the appropriate assistance.

David Bedwell 2026.01.06

     

Once I got past the multiple coach changes and very poor communication my experience was good. The doctors and documentation were great! The price is 2X more than you will pay with equal or better service with many other companies assisting with VA disability claims. Save your money and get better service with another company. Once I confronted the poor communication issue, they were dismissive and completely stopped returning emails and calls.

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Reply from VA Claims Insider 2026.01.08

David, thank you for sharing your experience. We appreciate you taking the time to provide honest feedback, and we’re glad to hear that the medical professionals and documentation were helpful during your journey. We understand how important clear and consistent communication is and regret that your experience did not meet your expectations in that area. Your comments have been noted and are taken seriously, as feedback like this helps us evaluate and improve how we support our clients moving forward.

d Sud (Sud7000) 2026.01.05

     

VACI was instrumental in helping increase my VA disability rating, and I couldn’t be more pleased with the results. Throughout the entire process, my coach was professional, patient, and genuinely kind. I am truly thankful and grateful for the support and guidance I received. Thank you again for everything you have done.

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Reply from VA Claims Insider 2026.01.06

Thank you so much for your thoughtful review! We’re truly grateful for the opportunity to support you and are thrilled to hear you’re pleased with your results. It means a lot to know your coach provided professional, patient, and kind guidance throughout the process. Your gratitude is sincerely appreciated, and we wish you all the very best moving forward.

Franklin Johnson 2026.01.03

     

I am updating my review. While I was awestruck by the rate, I realize they did What I needed and helped me get to 100%. While I did all of the leg work, it was their guidance that got me here.

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Reply from VA Claims Insider 2025.12.22

Franklin, thank you for taking the time to speak with us and share your concerns. We appreciate your feedback and will carefully evaluate your experience to continue improving the support we provide to Veterans.