Verified Company
Verified
SunPower handled the panels and batteries. The installation failed to pass the city's inspection three different times primarily over fire code violations once it failed because the batteries were installed too close together and twice because the system was not hooked up to the smoke alarms.
Currently the system has passed the inspection but now the batteries are not functioning. I have tried repeatedly to work with SunPower but have repeatedly been told by Hazel Molares, one of their representatives, that the system passed inspection, so there are no problems. Huh? The system passed inspection because it passed building codes but the system DOES NOT WORK SO SUNPOWER DOES NOT CARE.
I've filed with the Better Business Bureau and will be taking legal action. I have not been able to access the company through their app nor have I been able to speak with anyone by phone. They do not recognize that their equipment is not working. They are currently charging me hundreds of dollars per month and do not want to hear that the system is a failure. They want their payments. They don't want the system to function.
Verified
The company is in bankruptcy. They have discontinued all support for existing systems, without any recommendation of what do do or who to call if your $100k system stops working. Zero support.
Reply from SunPower
2022.08.24
Debbie, we apologize for any inconvenience and would be happy to look into this on your behalf. Please send us a private message here on Yelp with your account and contact information. Thank you for sharing your experience with us, and we look forward to talking to you.
Verified
This company has been a nightmare to deal with. They are impossible to get a hold of! They do not respond to their customer email and I waited over 2 hours on hold to activate the solar for our new build home (which we were forced to use this company) and the call dropped after waiting that long. They sent activation details in March and that was the only email we received from them since we closed on our new home and moved in in November of 2024. The activation email specified that they would be in touch and we have not received anything from their team since March...10 months ago at this point. We have now been in our home for almost 2 months and still have not been able to get ahold of them to activate our solar...It's as if they have a website with 0 people working for them...Terrible service!
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I only selected a single star because zero stars was not an option. So I took over a prepaid solar lease through Sunpower when I bought my house. I had high hopes going in, but when I moved in I discovered my inverters were broken. I didn’t think too much of it 'cause I have a prepaid lease so Sunpower should fix them. I contacted them to get somebody to fix them, but I am still waiting for the fix (over 10 months). Had some hope because the contractor reached out and said they had the parts available, but when I contacted sunpower to pay for the installation they said submit a new online request for repairs, and now I’m waiting again. They have only one customer help line whose only answers are submit an online help request and I don’t know how long it will take, because I’m not a servicing person and there’s a lot of requests. I have three separate electronic requests pending, all of which have been pending over two weeks. They are also delaying the refinance on my house which is costing me hundreds of dollars. Their processes are so slow and inefficient you will wonder if there actually are people responding to these requests. I have had only heartaches and rage since signing up to be a Sunpower customer. The company resources pale in comparison to the number of customers they have, and I would legitimately feel sorry for any sucker looking to sign a new contract with the company. If I had a Time Machine I would never have gone into a lease with them. In all seriousness I would highly discourage any person from getting involved with Sunpower in anyway.
Where to start? The worst company ever! I researched 6 solar companies and went with SunPower because they were around the longest with what I thought was a proven track record. They told me from start to installation and start producing my own electricity would be 2-3 months. It took them 11 months to get me going. They use every excuse in the book why it's someone else's fault. I must have called around 100 times and was told EVERY TIME that the case manager or supervisor was in a meeting and would call back. They NEVER EVER call. I needed to call back and always received a forward message at why the issues aren't resolved. In the year after it finally was installed the system went down about 6 times. Then they need to (waste time) and troubleshoot. This added days each time and then the tech that was supposed to come in a week, would come in 3-4 weeks. Obviously never fixing the issue because two weeks later it was the same issue. Then with a work order for a technician to come out, the company files bankruptcy and I'm told they will not be resolving the same issue that's been going on since day 1.
Verified
I'd love to write an amazing review about how great my solar system works, but I can't even get it activated. It's nearly impossible to reach the activation team. They don't respond to emails, and I've spent hours on hold without getting through to a representative. Once the sale is made, they don't seem to care much about customer support.. disappointing.
I called SUNPOWER on 3/6/24 because I noticed my solar wasn't showing any production on the mySunPower phone application. They ran some tests on their end and said we would have to send a technician out and that they would call me and schedule it. I have called Sun Power numerous times over the last 5.5 years and they have never ONCE actually done what they said they are going to do without me calling several more times. So, I waited two days and called back on 3/8/24 to find that they still haven't done anything and they blamed Air Sun (their partner company). I called again twice on 3/26/24 and then again on 3/27/24. Everytime I call, I have to sit and wait for a very long time. It is 3/29/24 @ 11:16am and I have been on the phone with them for 18 minutes already - on hold the whole time. I already called Air Sun before this call and they told me that they are still waiting on Sun Power to approve the compensation for the work order to come out to my house and fix the solar inverter. Air Sun took less than two minutes to ascertain what I needed and what the hold up was; the hold up is completely on the Sun Power side. Right now I have talked to the woman from Sun Power three times and she cannot seem to solve this SIMPLE issue (41 minutes in and I am back on hold again). On 3/27/24 I called our power company, Southern California Edison, and they confirmed with me that our solar stopped working on 11/30/24. Today is 3/29/24 and it is still not working. That is four full months, 1/3 of a whole year, that we have been paying a lease @ $118.47/month and we have received no service from Sun Power. I already talked with Air Sun today and they said they cannot come out today even if they get the compensation approval from Sun Power. So, today is Good Friday and so they won't be out until at least the 1st/2nd week of April putting us at well over 4 months by the time this gets resolved. I am expected a refund of 5 months lease for services not rendered. I called SUN POWER on 3/6/24 because I noticed my solar wasn't showing any production on the mySunPower phone application. They ran some tests on their end and said we would have to send a technician out and that they would call me and schedule it. I have called Sun Power numerous times over the last 5.5 years and they have never ONCE actually done what they said they are going to do without me calling several more times. So, I waited two days and called back on 3/8/24 to find that they still haven't done anything and they blamed Air Sun (their partner company). I called again twice on 3/26/24 and then again on 3/27/24. Every time I call, I have to sit and wait for a very long time. It is 3/29/24 @ 11:16am and I have been on the phone with them for 18 minutes already - on hold the whole time. I already called Air Sun before this call and they told me that they are still waiting on Sun Power to approve the compensation for the work order to come out to my house and fix the solar inverter. Air Sun took less than two minutes to ascertain what I needed and what the hold up was; the hold up is completely on the Sun Power side. Right now I have talked to the woman from Sun Power three times and she cannot seem to solve this SIMPLE issue (41 minutes in and I am back on hold again). On 3/27/24 I called our power company, Southern California Edison, and they confirmed with me that our solar stopped working on 11/30/24. Today is 3/29/24 and it is still not working. That is four full months, 1/3 of a whole year, that we have been paying a lease @ $118.47/month and we have received no service from Sun Power. I already talked with Air Sun today and they said they cannot come out today even if they get the compensation approval from Sun Power. So, I wrote this on Good Friday and I figured they won't be out until at least the 1st/2nd week of April putting us at well over 4 months by the time this gets resolved. It ended up being 5 months and 3 or 4 days without service. The whole time I have been paying my lease with NO SERVICE. I am expected a refund of 5 months+ lease for services not rendered. Fast forward into mid June of 2024, I had been working with the Better Business Bureau to help try to resolve this fiasco. They really helped and got the ball rolling. They connected me with a man named John ** at Sun Power and he calculated 5 months and a few days of service was worth $636 and some change. He checked with me on that figure, and I agreed it was correct. He said I would be issued a check within approximately two weeks. The end of June came and went and no such check arrived. I called and left message after message for John and no returned call came (408) 703-9926 is still the working number but I have since called it 40 times to no avail. I have called Sun Power approximately 90 times now on this issue. I have REPEATEDLY asked to speak to a manager/supervisor and as of today 11/13/24 I still haven’t received a call nor been transferred to speak to one. All I hear from Sun Power is that I have to go to a website: ** to address the issue. The website has no ability to do so. November is when my Settlement Bill is due. In November of 2023, my bill was $271.34 and in November of 2024, my bill was $1035.62, up $764.28. Not having solar for 5+ months really set our finance back and Sun Power has done NOTHING to make it right. Money talks. I have an 840 credit rating because I pay my bills and am extremely diligent about staying on top of things. I have decided that the only way to get Sun Power to call me is to stop paying my lease for 5 months (I am on month 4). They have started calling me now, but still no one has called to resolve this issue. They are calling for money, much the same as I have been since June. Tomorrow I am calling the Attorney General's Office and the California Public Utilities Commission regarding the lack of service I am receiving from SunPower. It has been dozens of calls and months of waiting. I am done with SunPower. No one, not a single person at SunPower follows through with anything they say they will do. Crooked is the word that is coming to mind when I think about SunPower. Steer clear of Sun Power. They do not care about their customers in my opinion. They only care about collecting money - no service.
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Verified
After numerous calls for inverter assistance, now the telephone line tells you they can no longer help anyone. Albeit a claim was opened in July for an inverter with issues, we were promised that the part would be coming in "anyday now", only to call again and again and again with nothing but empty promises. To make matters worse, the second of the two inverters is now on the blink also, all the while we have made big monthly payments to this company in order to keep service (what service?). enough is enough with this company, hopefully the Palm Springs area customers get a positive resolution to this bad situation.
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Verified
Horrible service trying to get customer service on the line is a nightmare my pseg bill is nearly 1k the fact that this company went bankrupt says it all
My sun power needs service and all they say is they can't do anything about it because of the bankruptcy what to do when you need service !???
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Verified
Wow you went bankrupt. I'm not surprised. This is the worst company ever. I can't even call to get the manufacture they use. Warren was right. Makes sense why you went under.
Reply from SunPower
2022.08.16
J D, we appreciate your feedback and understand your frustration. We want to look further into your experience on your behalf. Please send us a direct message with your account and contact information, and we will assign you an Executive Support Specialist. We look forward to talking to you.
Verified
Sunpower is the worst ever company to deal with. They have wasted my time for 2 years and faulty equipment and no one to answer to and now they are in bankrupsy court. Stay away from them or you wuld fee the same. Their equipment is faulty and not functioning and we are paying for it. I am not sure what will happen to people like us who have their equipment and no company behind it.
Verified
These clowns are in bankruptcy!!!! Do not do business with them!!!. I have a NEW HOUSE that they installed panels on and they set up the account under the wrong owner name. My Sun Power app does not work. I called Sun Power to fix this issue because initially I thought is was the panels not generating power. They said they would send out a tech support person but canceled the day before. Then I had to hire a company to come out and look at the panels. They found no issues but did find the account was not set up correctly. I paid 300 for that. Sun Power said they would fix it in 2 days. They never did. Now they will not take my calls nor will they take the calls of the company I hired to fix the issue. Now I have to get a new monitor installed so it can be set up correctly. SUN POWER IS THE WORST DON'T GIVE THEM YOUR MONEY!!!!!!!!!!!!!!!!!
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