Verified Company
Gave an estimate of $4000-$15,000 and when they finished, WITHOUT any consent or notification, produced a bill of over $35,000!!! My insurance is USAA and they are the hands down best insurance company out there. They refused to pay them the amount and USAA had 2 separate 3rd party companies review the invoice. USAA would not pay the full amount and 2 separate people that reviewed the work for the insurance company told me that bioPure is known for this and take advantage of people..... AS you can tell by several of the other reviews. Look them up on the Better Business Bureau!
Reply from bioPURE Greenville
2025.10.09
We appreciate the opportunity to clarify this situation. Our records show that the initial estimate you received was a preliminary range provided before mitigation began, based on the visible damage at that time. As is standard with any water or contamination loss, additional affected areas were uncovered once materials were removed all of which were documented, photographed, and shared with your insurance carrier during the claim process.
We also notified both you and your adjuster that our preliminary estimate could change if further damage was identified, as outlined in the work authorization you signed prior to the start of services. This procedure is common in restoration work and ensures your property is returned to a safe, dry condition.
Your carrier ultimately reviewed and chose not to cover the full scope of completed mitigation work. Unfortunately, this dispute is between the carrier’s payment determination and the actual industry-standard cost of the work performed. We stand by the quality and integrity of our work, which was completed to IICRC standards and with your full satisfaction at the time of service.
We truly regret that your experience has been frustrating and hope your carrier will make things right so that you’re not left responsible for the balance. Our goal is always to protect homeowners from further damage, not to add stress during an already difficult situation.
We also notified both you and your adjuster that our preliminary estimate could change if further damage was identified, as outlined in the work authorization you signed prior to the start of services. This procedure is common in restoration work and ensures your property is returned to a safe, dry condition.
Your carrier ultimately reviewed and chose not to cover the full scope of completed mitigation work. Unfortunately, this dispute is between the carrier’s payment determination and the actual industry-standard cost of the work performed. We stand by the quality and integrity of our work, which was completed to IICRC standards and with your full satisfaction at the time of service.
We truly regret that your experience has been frustrating and hope your carrier will make things right so that you’re not left responsible for the balance. Our goal is always to protect homeowners from further damage, not to add stress during an already difficult situation.
