bioPURE Greenville Reviews

Earlier this summer, I contacted bioPURE Upstate in a state of sheer panic. I had woken up the morning after a storm to find that multiple places in my ceiling had leaked (it was literally pouring rain from my ceiling); there was 0.5" of water in my kitchen and sunroom. Within a couple of hours, the bioPURE team was at my home, the water was cleaned up, the source of the leak was identified and we had an action plan in place to make the necessary repairs. From initial call to the follow up calls after repairs, their service was nothing short of exemplary. Their professionalism and attention to detail as a service organization has completely set them apart in my mind. They communicated clearly throughout the entire process, keeping me informed and addressing any concerns I had. They helped me with the insurance claim process (something I was anxious about). Because of the bioPURE team, I was able to focus on my family and my job. They made sure everything was seamless. The quality of their work was outstanding, and they went above and beyond to make sure everything was restored to better-than-new condition. I have recommended bioPURE Upstate to ALL of my friends and family as the MOST reliable, thorough, and dedicated remediation service around. They exceeded all my expectations and delivered exceptional results. 5 stars and endless gratitude to the entire bioPURE team!

Im not satisfied at all. The house looks a mess after 8 days of work. The Site supervisor not responding to phone calls or text. Seems like all they wanted was a check.I'm disappointed with the work that was done." "I'm not satisfied with the outcome." "I feel let down by the results." "The work doesn't meet my expectations." "The quality of the work is below what I had hoped for."

Don't even try this company. They lure you and charge amount which is not even necessary .One of the worst companies I dealt with .

I can't say enough wonderful things about the services Randy and the biopure team provided for my mother's home. They were thorough, timely, knowledgeable and very courteous during the whole process. We are very grateful to the whole team!

bioPURE has been helping us with a leak that caused water damage to our walls and floor in the kitchen. They have been so easy to work with, answer any questions I have while explaining it in a way that I'll understand and are so nice and professional. I've been working with Falls and Vernon and both have been wonderful to work with! I'm thankful to have had them on my side while navigating through all of this. Thank you, bioPure!

These are true gentlemen. Polite and timely. You will not be disappointed!

Love this company and their products.

These guys helped saved our company lots of money on antimicrobial. Good communication and good deals. I would definitely recommend these guys.

They were quick to respond, professional and informative of the process during my water damage. Would recommend & use again!

Incredible company! Brandon and his team are top notch! Knowledgeable about water damage and the whole process! Highly recommend!

Caution Very disappointed with this company and how they handled our water damage. Be very cautious when selecting this company. Make sure to get an estimate before signing anything. Although they were quick to respond and come out, the rest of their effort/work was subpar. They supposedly went through every box and container to verify damage but truly did not do the job correctly. More than a month later I have found more items still soaked in water and widespread mold on these items. We have had to get another service out here to go through everything and was astounded at how much they never went through. We were so upset with them we contacted the insurance company who had another service come out. When the company sent the huge bill to us & the insurance company, they only included 40 pictures for a 55’ X 25’ building. They could not provide the insurance company with any specifics of the job like - amount of water removed, inventory of items, etc. the drying fans were not placed strategically around the building as it should have. The drying fans were just pointed at wet boxes on the floor. As soon as they finished the job, I received an invoice and then the calls started about paying the invoice. During this time frame of calls about paying the invoice, my husband had knee replacement surgery, which they were told about, yet 4 days later the lady was calling his cell phone when she couldn’t get me because I was in a drs appt. The insurance company negotiated a price for them after which they finally agreed to, however the gentlemen I spoke to about getting a corrected invoice said he didn’t agree to the amount. After conversing, they finally sent a corrected invoice. Save yourself a huge hassle and call another company for your needs

bioPURE recently came out and took care of my home. The technician that came out was Joel, and he is an excellent representative of their company! Stayed in contact previous to appointment date, and the day of service. Great energy, well spoken and thoroughly explained the process and walked around with us post service to show all anyways and answered all of our questions! Highly recommend!

Very professional, flexible Scheduling, show up on Time, fairly Priced.

BioPURE is an exceptional company with impeccable professional services. During the holidays, we had an emergency, and it couldn’t be at a more inconvenient time. Originally, we went with ServiceMaster, for water mitigation services, which our insurance provider recommended. The lack of professional services, insufficient recommendations, dirty dusty fans, and ripped up carpet padding; did not meet our expectations. We quickly hired BioPURE and had the best experience! I had the pleasure of meeting Brandon Kinder the owner of BioPURE. Brandon’s expertise in water mitigation, ceiling and floor repairs, restoration services, and how to navigate insurance companies was top of the line. His team, Vernon, and the guys came in with a fresh perspective to evaluate the situation at hand and provide extensive knowledge of the issues in our home and how to remedy those items. The BioPURE team was quick, efficient, and professional. The team provided clean, disinfectant fans that purified and dried out the water absorbed areas. BioPURE is the best company, I have worked with over the years. The company exceeded my expectations and took care of our family. The BioPURE team recommended Skip and Chris, who are highly qualified contractors to restore our ceilings and walls. The highly recommended vendors put our house back together; better than before the water damage. We are extremely grateful for an exquisite professional job well done! If you are looking for a family owned business you can TRUST, look no further. Brandon and the BioPURE family will take care of all your needs and give you a peace of mind through any situation. I highly recommend BioPURE team to anyone seeking top-notch exceptional customer service and overall a positive experience with a company who cares about it’s clients! Choose BioPURE Today!

excellent

bioPURE treats my home and cars every month.

I recently had the pleasure of interacting with Brandon Kinder at Biopure, and I cannot emphasize enough how impressed I am with his exceptional friendliness and customer service. From start to finish, Brandon went above and beyond to ensure my experience was nothing short of fantastic. Brandon's warm and welcoming demeanor immediately put me at ease. He patiently listened to my concerns and took the time to thoroughly address each one, displaying a genuine interest in providing the best possible solutions. His positive attitude and sincere smile created a comfortable atmosphere, making me feel valued as a customer. Throughout our interaction, Brandon consistently demonstrated his extensive knowledge of Biopure's products and services. He was able to explain complex concepts in a way that was easily understandable, and he took the time to answer all of my questions with patience and clarity. His expertise was truly impressive. What sets Brandon apart, however, is his remarkable friendliness. He treated me with kindness and respect, making me feel like a valued member of the Biopure family. His exceptional interpersonal skills and ability to build rapport created a delightful experience that exceeded my expectations. Not only did Brandon ensure that I had all the information I needed, but he also followed up with me after our initial conversation to ensure my satisfaction. This level of dedication and attention to detail speaks volumes about his commitment to exceptional customer service. Overall, my experience with Brandon Kinder at Biopure was nothing short of outstanding. His friendliness, expertise, and genuine care for customers make him an invaluable asset to the company. I wholeheartedly recommend Biopure to anyone seeking top-notch service and an exceptional customer experience. Rating: ⭐️⭐️⭐️⭐️⭐️

I'll admit that they were quick to come out and assess the situation but then they go and charge $6800 to remove some drywall and leave fans and a dehumidifier. That is an astronomical amount of money for about 3 hours worth of work. Especially considering that our insurance said it should only cost about half that amount to replace it all. They're charging that much and it apparently doesn't include the replacement of the drywall and we have to find another contractor to fix the giant hole we now have. What a way to gouge your customers. When one of the employees came to take the fans and dehumidifier after having them running all weekend he told us that this seems to be a common occurrence with this company. My advice is get a price estimate before you sign anything. Also, the mess (scratches)to my hardwood floors will require new varnish to bring it back to shape.