bioPURE Greenville

upstate.biopureservice.com

bioPURE Greenville Reviews

Excellent rating
4.7
48 reviews Verified
bioPURE Greenville
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Reviews ( 48 ) 4.7

Caitlin Sexton
Caitlin Sexton
2024.03.29
bioPURE has been helping us with a leak that caused water damage to our walls and floor in the kitchen. They have been so easy to work with, answer any questions I have while explaining it in a way that I'll understand and are so nice and professional. I've been working with Falls and Vernon and both have been wonderful to work with! I'm thankful to have had them on my side while navigating through all of this. Thank you, bioPure!
Reply from bioPURE Greenville 2024.04.02
Thank you for sharing your experience! We're glad to have been able to assist you with the water damage in your kitchen. Falls and Vernon are valued members of our team, and we're thrilled to hear that they provided you with excellent service. Helping our clients navigate through such challenges is what we're here for, and we're grateful for the opportunity to support you. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing bioPURE Upstate Caitlin!
David Kusinitz
David Kusinitz
2024.03.15
These are true gentlemen. Polite and timely. You will not be disappointed!
Reply from bioPURE Greenville 2024.04.02
Thank you so much for your kind words, David! We truly appreciate your positive feedback and are thrilled to hear about your experience with us. Providing excellent service in a polite and timely manner is always our goal, and we're delighted that we could meet your expectations. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again!
Trey Perkins
Trey Perkins
2024.03.15
Love this company and their products.
Reply from bioPURE Greenville 2024.04.02
Trey, thank you so much for your kind words and support! We're delighted to hear that you love our company and products. Your satisfaction is our top priority, and we're committed to providing you with high-quality service and effective products. If you ever need anything else, please don't hesitate to reach out.
michael hitt
michael hitt
2024.03.15
These guys helped saved our company lots of money on antimicrobial. Good communication and good deals. I would definitely recommend these guys.
Reply from bioPURE Greenville 2024.04.02
Hi Michael, thank you for your feedback! We're thrilled to have been able to help your company save money on antimicrobial solutions. We believe in transparent communication and offering competitive deals to our clients. We appreciate your recommendation and look forward to continuing to serve your needs in the future.
Brandi McFarland
Brandi McFarland
2024.03.15
They were quick to respond, professional and informative of the process during my water damage. Would recommend & use again!
Reply from bioPURE Greenville 2024.04.02
Hi Brandi, thank you for your kind words! We're glad we could assist you promptly and provide the information you needed during your water damage situation. We appreciate your recommendation and look forward to helping you again if needed
Joseph Legg
Joseph Legg
2024.03.15
Incredible company! Brandon and his team are top notch! Knowledgeable about water damage and the whole process! Highly recommend!
Reply from bioPURE Greenville 2024.04.02
Thank you so much for taking the time to share your feedback about your experience with bioPURE Upstate. We are truly honored and grateful for your kind words. We understand the importance of integrity, reliability, and customer satisfaction, and we are committed to upholding these values in every aspect of our work. Hearing that we have earned your trust and loyalty means the world to us, and we are honored to have the opportunity to serve you. Thank you once again for choosing bioPURE Upstate and for recommending us to others. We are truly grateful for your support and look forward to continuing to exceed your expectations in the future.
Jill Mcabee
Jill Mcabee
2024.03.09
Caution Very disappointed with this company and how they handled our water damage. Be very cautious when selecting this company. Make sure to get an estimate before signing anything. Although they were quick to respond and come out, the rest of their effort/work was subpar. They supposedly went through every box and container to verify damage but truly did not do the job correctly. More than a month later I have found more items still soaked in water and widespread mold on these items. We have had to get another service out here to go through everything and was astounded at how much they never went through. We were so upset with them we contacted the insurance company who had another service come out. When the company sent the huge bill to us & the insurance company, they only included 40 pictures for a 55’ X 25’ building. They could not provide the insurance company with any specifics of the job like - amount of water removed, inventory of items, etc. the drying fans were not placed strategically around the building as it should have. The drying fans were just pointed at wet boxes on the floor. As soon as they finished the job, I received an invoice and then the calls started about paying the invoice. During this time frame of calls about paying the invoice, my husband had knee replacement surgery, which they were told about, yet 4 days later the lady was calling his cell phone when she couldn’t get me because I was in a drs appt. The insurance company negotiated a price for them after which they finally agreed to, however the gentlemen I spoke to about getting a corrected invoice said he didn’t agree to the amount. After conversing, they finally sent a corrected invoice. Save yourself a huge hassle and call another company for your needs
Reply from bioPURE Greenville 2024.03.11
First and foremost, we want to express our sincerest apologies for the frustration and disappointment you've experienced with our service. The issues you've outlined, from the insufficient handling and documentation of water-damaged items to the inadequate placement of drying equipment and the pressure you felt regarding payment, are all areas that we take very seriously. Our team is committed to learning from this experience to ensure we better serve our clients moving forward. To make things right, we would like to offer you the opportunity to discuss how we can rectify the situation to your satisfaction. Whether it's addressing any unresolved issues with the service provided, reviewing the billing concerns, or anything else that would help in restoring your faith in us, we're here to listen and take action. Your satisfaction is incredibly important to us, and we hope to have the chance to demonstrate our commitment to rectifying this situation and earning back your trust.
Jill Mcabee
2024.03.07 2024.03.07 | United States
Caution Very disappointed with this company and how they handled our water damage. Be very cautious when selecting this company. Make sure to get an estimate before signing anything. Although they were quick to respond and come out, the rest of their effort/work was subpar. They supposedly went through every box and container to verify damage but truly did not do the job correctly. More than a month later I have found more items still soaked in water and widespread mold on these items. We have had to get another service out here to go through everything and was astounded at how much they never went through. We were so upset with them we contacted the insurance company who had another service come out. When the company sent the huge bill to us & the insurance company, they only included 40 pictures for a 55’ X 25’ building. They could not provide the insurance company with any specifics of the job like - amount of water removed, inventory of items, etc. the drying fans were not placed strategically around the building as it should have. The drying fans were just pointed at wet boxes on the floor. As soon as they finished the job, I received an invoice and then the calls started about paying the invoice. During this time frame of calls about paying the invoice, my husband had knee replacement surgery, which they were told about, yet 4 days later the lady was calling his cell phone when she couldn’t get me because I was in a drs appt. The insurance company negotiated a price for them after which they finally agreed to, however the gentlemen I spoke to about getting a corrected invoice said he didn’t agree to the amount. After conversing, they finally sent a corrected invoice. Save yourself a huge hassle and call another company for your needs.
Travis Hicks
Travis Hicks
2024.02.29
bioPURE recently came out and took care of my home. The technician that came out was Joel, and he is an excellent representative of their company! Stayed in contact previous to appointment date, and the day of service. Great energy, well spoken and thoroughly explained the process and walked around with us post service to show all anyways and answered all of our questions! Highly recommend!
Reply from bioPURE Greenville 2024.03.11
Travis, thank you for the glowing review! We're thrilled to hear that Joel provided you with outstanding service, maintaining effective communication and ensuring you were fully informed throughout the process. His dedication to showcasing what bioPURE stands for is truly commendable. We appreciate your high recommendation and are delighted to have been able to meet your expectations. Should you need our services again, we're just a call away. Thank you for choosing bioPURE Upstate!
Jeff Greenway
Jeff Greenway
2024.01.24
Very professional, flexible Scheduling, show up on Time, fairly Priced.
Reply from bioPURE Greenville 2024.03.11
We appreciate your concise feedback, Jeff! It's great to know that you found our scheduling flexible, our arrival timely, and our pricing fair. Professionalism is a cornerstone of our service, and we're glad to have delivered on that promise to you. Thank you for acknowledging these aspects of our service, and we look forward to serving you again in the future.
Alan'a Constance
Alan'a Constance
2023.12.30
BioPURE is an exceptional company with impeccable professional services. During the holidays, we had an emergency, and it couldn’t be at a more inconvenient time. Originally, we went with ServiceMaster, for water mitigation services, which our insurance provider recommended. The lack of professional services, insufficient recommendations, dirty dusty fans, and ripped up carpet padding; did not meet our expectations. We quickly hired BioPURE and had the best experience! I had the pleasure of meeting Brandon Kinder the owner of BioPURE. Brandon’s expertise in water mitigation, ceiling and floor repairs, restoration services, and how to navigate insurance companies was top of the line. His team, Vernon, and the guys came in with a fresh perspective to evaluate the situation at hand and provide extensive knowledge of the issues in our home and how to remedy those items. The BioPURE team was quick, efficient, and professional. The team provided clean, disinfectant fans that purified and dried out the water absorbed areas. BioPURE is the best company, I have worked with over the years. The company exceeded my expectations and took care of our family. The BioPURE team recommended Skip and Chris, who are highly qualified contractors to restore our ceilings and walls. The highly recommended vendors put our house back together; better than before the water damage. We are extremely grateful for an exquisite professional job well done! If you are looking for a family owned business you can TRUST, look no further. Brandon and the BioPURE family will take care of all your needs and give you a peace of mind through any situation. I highly recommend BioPURE team to anyone seeking top-notch exceptional customer service and overall a positive experience with a company who cares about it’s clients! Choose BioPURE Today!
Reply from bioPURE Greenville 2024.03.11
Alan'a, your detailed review means the world to us! Hearing about your positive transition to bioPURE, especially during the holiday season, underscores the commitment we have to providing exceptional service. Brandon Kinder and his team, including Vernon, take great pride in their expertise and professionalism, and it's wonderful to know they exceeded your expectations. We're also glad to hear that our recommended contractors, Skip and Chris, were able to restore your home to your satisfaction. Your recommendation is highly valued, and we're here to provide peace of mind and top-notch service to all our clients, just like we did for you. Thank you for trusting the bioPURE family with your home.
Monette Fowler
Monette Fowler
2023.10.07
excellent
Reply from bioPURE Greenville 2024.03.11
Monette, we're glad to hear you had an excellent experience with bioPURE Upstate. Our team is committed to providing the best service possible, and it's always rewarding to know when we've succeeded. If there's anything more we can do for you, please let us know. Thanks again for choosing us!
Randy C
Randy C
2023.08.31
bioPURE treats my home and cars every month.
Reply from bioPURE Greenville 2022.04.19
Hi Randy, thank you for your review of the bioPURE disinfection service! We're so pleased to hear that it's working well in your home and cars.
Karen Candler
Karen Candler
2023.08.28
Reply from bioPURE Greenville 2024.03.11
Karen we're pleased to know that you took the time to leave a review, and we hope this means you were satisfied with our services. Should you wish to share more about your experience or need further assistance, we're always here to listen and help.
Russell Haltiwanger
Russell Haltiwanger
2023.06.19
I recently had the pleasure of interacting with Brandon Kinder at Biopure, and I cannot emphasize enough how impressed I am with his exceptional friendliness and customer service. From start to finish, Brandon went above and beyond to ensure my experience was nothing short of fantastic. Brandon's warm and welcoming demeanor immediately put me at ease. He patiently listened to my concerns and took the time to thoroughly address each one, displaying a genuine interest in providing the best possible solutions. His positive attitude and sincere smile created a comfortable atmosphere, making me feel valued as a customer. Throughout our interaction, Brandon consistently demonstrated his extensive knowledge of Biopure's products and services. He was able to explain complex concepts in a way that was easily understandable, and he took the time to answer all of my questions with patience and clarity. His expertise was truly impressive. What sets Brandon apart, however, is his remarkable friendliness. He treated me with kindness and respect, making me feel like a valued member of the Biopure family. His exceptional interpersonal skills and ability to build rapport created a delightful experience that exceeded my expectations. Not only did Brandon ensure that I had all the information I needed, but he also followed up with me after our initial conversation to ensure my satisfaction. This level of dedication and attention to detail speaks volumes about his commitment to exceptional customer service. Overall, my experience with Brandon Kinder at Biopure was nothing short of outstanding. His friendliness, expertise, and genuine care for customers make him an invaluable asset to the company. I wholeheartedly recommend Biopure to anyone seeking top-notch service and an exceptional customer experience. Rating: ⭐️⭐️⭐️⭐️⭐️
Reply from bioPURE Greenville 2023.06.21
Thank you so much for taking the time to share your positive experience with Brandon at bioPURE Upstate. We are thrilled to hear that he provided exceptional customer service and exceeded your expectations. We appreciate your recommendation and look forward to serving you in the future.
Pam McKay
Pam McKay
2023.06.19
I'll admit that they were quick to come out and assess the situation but then they go and charge $6800 to remove some drywall and leave fans and a dehumidifier. That is an astronomical amount of money for about 3 hours worth of work. Especially considering that our insurance said it should only cost about half that amount to replace it all. They're charging that much and it apparently doesn't include the replacement of the drywall and we have to find another contractor to fix the giant hole we now have. What a way to gouge your customers. When one of the employees came to take the fans and dehumidifier after having them running all weekend he told us that this seems to be a common occurrence with this company. My advice is get a price estimate before you sign anything. Also, the mess (scratches)to my hardwood floors will require new varnish to bring it back to shape.
Reply from bioPURE Greenville 2023.06.21
Dear Pam McKay, Thank you for taking the time to share your experience with us. We are so sorry to hear that you were not satisfied with the price of our services. We strive to provide fair and competitive pricing for our customers based on the extent of the damage and the equipment needed to properly address the situation. We appreciate your feedback and will take it into consideration as we continue to improve our services. Thank you again for your review.
Taylor Moody
Taylor Moody
2023.05.17
BioPure was very responsive to a water mitigation need we had after our basement flooded with 4” of water. Super professional crew that was respectful of our property. Highly recommend!
Reply from bioPURE Greenville 2023.05.22
Thank you for taking the time to leave us a positive review, Taylor! We're glad to hear that our team was able to respond quickly and professionally to your water mitigation needs. Thank you for recommending us!
Mike Tefft
Mike Tefft
2023.04.27
Very professional, great product!
Reply from bioPURE Greenville 2023.05.03
Thank you for taking the time to leave us a review, Mike! We're glad to hear that you found our services professional and our product great. We appreciate your business and hope to work with you again in the future.
Michael Kandel
Michael Kandel
2023.04.04
We've used Biopure regularly since the beginning of the pandemic and have been so happy with their services. Their professionalism is top notch. Everyone is a joy to work with. All of the technicians have been great and very respectful of our space and staff members. Our business requires a lot of close contact with the public and the service has given our customers additional piece of mind from the beginning. Outside of the covid concern, overall staff sick time reduced as well.
Reply from bioPURE Greenville 2023.04.18
Thank you so much for taking the time to leave such a positive review, Micheal! We're thrilled to hear that our services have been helpful to your business and that our technicians have been professional and respectful. We strive to provide the best possible service to our clients and it's great to hear that we've been able to make a difference for you. Thank you for choosing bioPURE Upstate!
Judy Bines
Judy Bines
2023.03.28
No matter who has our account, bioPURE's excellent experience is always consistent! Joel (pronounced: Joe-el) is amazing and so personable and considerate. He's a great one! Thank you for your services bioPURE. Always striving to eliminate germs and keeping the safety and wellbeing at the forefront of your business, product and mission!
Reply from bioPURE Greenville 2023.03.29
Thank you for taking the time to leave us such a wonderful review, Judy! We are thrilled to hear that you always have a great experience with our services and that Joel has been so personable and considerate. Our mission is to keep our customers safe and healthy, and we are glad to know that we have been successful in doing so. Thank you for choosing bioPURE Upstate!