Unchained Tree Services

unchainedtreeservices.com

Unchained Tree Services Reviews

Excellent rating
5.0
105 reviews Verified
Unchained Tree Services
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Reviews ( 105 ) 5.0

andrew Foriyes
andrew Foriyes
2024.05.26
Phil and his crew did a wonderful job with removing multiple trees and stumps from my residence. I would highly recommend unchained tree removal service and I will definitely be using Phil and his crew again for future service.
Frances Houser
Frances Houser
2024.05.10
I had great service from them.The people were friendly and did a great job.The price is reasonable and I loved that they cleaned up after job was done..Definetly recommend them
Reply from Unchained Tree Services 2024.05.10
Thank you Frances for the opportunity to serve you.
T C
T C
2024.04.20
I am 100% satisfied with the multiple tree removal Phillip and his team did for me. They were efficient and thorough in completing the task. Especially thankful for a Christian company that walks in integrity. Much appreciation.
Reply from Unchained Tree Services 2024.04.20
Thank you for allowing us to work for you.
Frank Morris
Frank Morris
2024.03.28
I had this company out to our house today for some tree removal and tree trimming. All I can say is Wow! The minute they showed up, the crew all split up you could tell each one of them knew what they had to do and were all working as a team. Phillip kept me posted from the day we hired them on when they would arrive. I told him I was not in a bind and to work us in his schedule. I had to leave the house before they were fully complete, but based on what I had seen up to that point, I knew I was in good hands. When I made it back several hours later, I immediately went and looked at where they had performed their work. I was always taught to leave a place at least as good as what you found it. Phillip and his crew left my backyard in a lot cleaner shape than when they got there. I would highly recommend Phillip and his crew.
Reply from Unchained Tree Services 2024.03.28
Thank you Frank. It was a pleasure to say the least.
Jeffrey Schaffer
2024.03.13 2024.03.13 | United States
Gravely Disappointed, and no recourse short of Court, because they will not communicate I would just like to share my opinion and experience with Unchained Tree Service and Philip, specifically. Your experience may be different, so take my story for what it's worth. I like to give the benefit of the doubt, and maybe he was having a very off-week. And I have offered to meet with them to try and work out our differences, but he won't interact, which is par for the course. But I can tell you that I felt brutalized and bullied by Philip the entire 3 days of 4, that he worked at our place. And the only reason it was not 4, was because they left a day early without completing the work. He absolutely would not hear me, the entire time he was there, nor have a two-way conversation. Rather, with every attempt at a conversation, he would bark, demand and make vailed legal threats, if I refused to continue to use him the rest of that week. I contemplated having him trespassed by the Sherriff but thought we'd end up in court, so instead I attempted to reason with him, and that never ever worked. So disappointing. I would be happy to share the entire story for anyone who asks. I will post before-and-after photos, so you can judge for yourself, if you think the work requested was completed or left untouched... What I write here, is just the tip of the iceberg. From the get-go, all we ever discussed, by phone and in writing via emails, was a "daily-rate." I wrote him and told him that I had another contractor willing to do the work for $1,800/day, which for two days would be $3,600. Philip quoted over the phone, $5,000 for those two days, but when I said I'd have to think through that, as it was more than the other bid, he called back within a minute or two and said, he'd do it for $4,500 for those two days (and this was before he ever saw the photos or the job site). We were talking daily-rates. Period. We have areas covered in briars (thorny vines) that I asked him to clear and sent photos stating that "we may have a lot more brush, and briars kind of work, underneath trees, and maybe saplings too, more so than straight up trees to be removal. That said, we do have some trees that I certainly want “treed-up” and some others to be taken down - - - and we’d like to keep the firewood." His response was this: "Hey Jeff, I’ve looked over your pictures and read your desires and comments. I’m willing to do the job for the 4500. I’m comfortable at that price. There’s a lot of work you guys are wanting done that requires expensive machinery and experienced hands. I have that." But then half way into the actual work, he starts explaining why he can't do the work, that he is more of a "tree guy." I was not having it and told him I sent photos and explained that we had more briars and brush than trees to be removed, and I reminded him, that when I asked him, how was he going to remove the briars, he said. "with chainsaws and a chipper." I asked, are you sure, and he reassured me ahead of time (this was on a Monday), saying "I'm gonna bring six (6) guys, (5 + Me), and they are my direct employees, I don't use subcontractors like a lot of operations, these are my guys, and they are good, I will be on the jobsite the whole time, I don't just send them out and leave, I'm there, I have the equipment and we can do the work - - - we're your company . . . and the weather looks good this week, we could start tomorrow, and this may push into Friday, but we can do it." At this point, he had come to the Ranch job site and I drove him around and talked through everything we needed, and he decided it was more work than he'd thought and said "well, that's more than I realized . . .you did not send any photos of the area along the tank, so this really 'could be as much as $10,000. I'd say, high-end, $10,000’.” He said he’d need $500 down. And since he mentioned FRIDAY, I asked if this might spill over into Saturday and if they work on Saturdays - - - to which he said "no, we really try not to work on weekends, and I have my grandkid on Saturday, so it would not go well to have this go into Saturday - - -we should be done by then." So, he begins the next day... TUESDAY. But right off the bat, he had one guy drop off a trailer and leave, and he had 4 guys + himself remaining. He asks if I can make go ahead and pay him $1,000 down, instead of the $500, which I accommodate. Philip left at 1 PM not to return until after 5:00 PM, to pick up the crew, having left me sitting in my truck watching the guys. The reason Philip left was to go pick up a pole-chainsaw as the one they brought, stopped working. I explained that the Echo-brand chainsaw he wanted, they did not have at the local Mineral Wells Hardware store, and that he'd have to drive over to the Home Depot in Weatherford to get it. I even called the local Hardware store who confirmed that. But he literally left to just go shopping at Tractor Supply, then the local hardware store, before meandering over to Home Depot in Weatherford. So, a 90-minute activity took him all afternoon. The next day, he brought a subcontractor who showed up around noon. At every turn I got pushback: THURSDAY MORNING, we drove around and I showed him all that remained - - -it seemed like a lot to me. As we went by the tank, (the tank that he talked about on MONDAY when he indicated that this would take more time and thus more cost), he acted like we nevr talked about the tank. He said, “all I remember is that you told me about the beaver that lives here and is felling trees. So I helped remind him that he specifically mentioned the tank work as the impetus for needing to charge more because it meant more time and work, and I asked him “what did I tell you that we wanted to do here?” He just sat there and basically shrugged. I asked him again, because we had been over it in detail, and he still just sat there and looked at the tree line with no answer, then then said “well, there are no tree limbs in the road to clear…” I said, that’s right. And I explained to him again that I wanted NO live trees removed and I just wanted the brush underneath the line of trees along the tank, and the trees themselves treed up slightly, 4-5 feet, just so you can see the water as you drive along the length of the tank.” He was acting like I was “adding to the scope of the work.” I was not. In fact, I explained to him, the entire week, that there was no scope of work, and that is why I would only have ever agreed to a DAILY RATE - - - because it’s a large property and not the kind of job where you “put a ribbon” on the trees you want worked on. Even Philip admitted that “we never ran a tape [or a string] on the job” which is the whole point. It’s not some little acre-and-a-half residential lot with 7 trees. It’s an expanse with brush and briars and thousands of trees. And this kind of work is both a science and an art (which a “tree guy” should understand) which means you do some work, then stand back and look, then decide if there needs to be more done in an area. This is why I was on-site day and night to help guide that. But Philip was bipolar on the issue: he would say one thing and then contradict it, when put in practice. He said, “oh, I’m glad you are here, we welcome having the owner on site and involved,” and the moment I explain what all we are aiming to achieve in an area, he gave push-back and loudly proclaimed that he was “NOT a day-laborer!” I don’t know what he has against day-laborers, but I explained to him, that I knew he was not a day laborer, as I would only hire a day laborer for about $100 -$150 for the day…and I was paying him $2,500 a day - - - so yeah - - - I did not think we was a day laborer. Don’t think I’d pay that amount for a Day Laborer. But I did want the work that we had in mind, well done and completely done, and the ONLY way he could know that in detail would be for me to guide him through it. It’s like his ego got in the way of his professionalism. I just could not comprehend what was driving his hostility. I told him that for me, it was NOT about the money and if he wanted the $10,000, which is ALL he could ever talk about, that was fine, but I wanted the level of work that that dollar amount would justify - - - and to me, that meant he would be working through FRIDAY, as he originally stated on MONDAY. If He had not stated that on MONDAY, I would have questioned his $10,000 suggestion and not hired him, because the math would have made no sense. Late in the day, on day 3 (THURSDAY) Philip had the subcontractor (again - - -a sub, which he said he does not use) use a standard weed-eater (string trimmer) on one small area of briars. I have tried that, and it really does not work. Even the sub said he wish he’d known he would have brought his machine that is made for this kind of work. Took him a good hour and this was lightweight briars compared to what they had left to do. But Philip was heck-bent on leaving that day, and the sun was going down. So Philip left huge areas that were to be done, completely untouched. By Wednesday, he’d said he already scheduled to have the trailer picked up Thursday afternoon and was leaving, and on THURSDAY MORNING, he demanded to be paid the full amount. I told him I’d mail him the check. He about blew a gasket. I told him there was a lot to do, and he knew it - - -he saw it - - - we had driven around Thursday morning before 8 AM to look at what all was left. Work that was blatantly clear and which I showed him was 5-feet from his shoulder out the truck window, and for which I had sent several photos and we had discussed TWICE in person, since, was all left completely not done (the small Persimmon tree grove). I concluded that THURSDAY MORNING that he might then want to get busy and see if he can get the work done, and we’d see about the check. The primary mistake I made, was that gave into his hostility, because I wanted him out of my face and out of my life and off the property so badly, that at the end of that Thursday, I handed him a large check for $9,000, even though he had so much more work to do - - - work he had agreed to do and said he had the manpower and equipment to do - - - none of it done. It was just obvious, when he sent a sub with a string-trimmer into a small briar patch, that he did not know what he was doing. He did not have the experience that he claimed he did, nor the equipment or manpower to complete the work, especially in his stunted time frame, that he set in his mind, without merit. I wish I had NOT handed him that check, but he had come up to me in the last hour of the last day and said “I’m sorry.” Then he amended that immediately and said “no, I don’t like for people to say they are sorry, rather I should say ‘I was wrong’.” That sounded generous. Then he said “look, I think we are both just “spirited guys,” and “I’d like to bless you”, (which sounded counterintuitive, coming from a guy who was so bullying and aggressive all week) and he offered to come back in a month or two and spray the trees around the house for bad insects, and I could just pay him whatever I would want to, he said. He showed me the brand of bug spray he would use. I took a photo but did not immediately accept his offer. He said “I promise I will call you and come do that in a month or two.” He was clearly aiming to make up for a week or verbal brutality against me. Then he amended that further, and said, “hey, also, I am supposed to do some work at a property not far from here, and I’ll have the equipment needed to clear these briars, and I can come back out and you just tell me wherever you want me to take out these briars and I’ll do that for you.” Well, I was already expecting to have to write this off as a loss, and then hire someone else to complete the work that he was leaving incomplete, so THIS OFFER, sounded like he finally was playing fair. And with his words of “I promise” ringing in my ears, I talked it over with my brother and we agreed to accept his offer to come back out with the right equipment and complete the work at hand, but NOT to accept the bug-spraying, as I did not need his charity - - -I just needed the work that we had agreed-to, to be completed, and no more. So, I sent him an email accepting that second offer and declining the bug-spraying. And I explained to my siblings and family that even though he had shown such a lack of Business Integrity all week, he seemed sincere in this make-up offer, and that we should give him a chance to come through, and see if he has the morality to do so, and I thought he actually would - - - I said we’ll know in a month or two, and I was prepared to wait. Again, giving him the benefit of the doubt. But he said he “promises” so I was gonna take him at his word. Fast Forward a couple weeks into waiting, and I hear from my brother that he spoke to Philip who denied saying these things and that he has no intention of ever coming back out. Truly incredible. I don’t even know what to say. So, I emailed him and asked for an audience with him and he can bring his wife, who is actual business owner, and if she agrees with him, then I’ll let it be, but I’d like to make my case, that they should complete the work, for which I have already pre-paid them, now. As before, he refused to discuss it. He sent me a text and said he would not speak to me about it. I guess he got his money and ran. I wish I had not trusted him and handed him that check. I should have required that he finish the work before paying him the balance. I hope I learn my lesson. But I will not allow my siblings to be out that additional money. I feel responsible to trusting this guy and am cutting a personal-check for $2,500 back to our family account. Then I’ll hire someone else to come complete the work. Please see the BEFORE photos attached, and I will get the AFTER photos soon - - - but frankly - - - they will look the same, which is the point! :0) I accommodated Philip and his crew in every way I could, in spite of the fact that Phillip behaved awfully. For instance, I doubled the deposit to $1,000, even though he’d originally said $500. I cooked Philip and his Crew a hot lunch every day: Hamburgers, and all the sides, day one; Brisket and Baked Potatoes, day two; German sausage, potatoes and slaw, hand delivered to the crew on the back-forty, day three. When they were near the house, we ate inside or on the porch and I had chairs and buffet set up for them. I paid Philip in-full, $9,000, on the day that he absolutely demanded it, even though he had not completed the work, though I appreciated his “promise” to come back and do so, which now he denies that conversation (as described in detail above), stating further, that he “does not have amnesia.” What a strange thing to say in response to my request to talk through the situation. I never said he had amnesia. We haven’t even spoken - - - because he won’t. So, proceed with caution. It appears to me that Philip has a Huge Sensitive Ego; presents a False Sense of Morality and Integrity. I believe he stole money from me by overcharging and by never even coming close to completing the work (maybe 75% done). He would yell “it’s a contract!” in my face, in reference to his $10,000, but ignored any other part of our conversation, and ignored all the PHOTOS and WORDS IN WRITING, which he had early, in writing, acknowledged and accepted (see his email quote above), that specifically listed, and showed, and detailed out how the briars were priority, and needed to be removed - - - And we had also looked at these things together in person, twice, that same week. I had been planning this effort for more than two years. None of this was off-the-cuff. I know what we needed done and I never minced words. But when push came to shove, he just flat out ignored it all. And in the end, they dumped (literally dumped) the oversized wood, by the house, refused to split the very large logs, (many, too big to lift, so I don’t know what to do with that), because his day was ending and he wanted to leave THAT DAY (THURSDAY), a day early. Which he did. He would say that he did not leave “a day early,” but with all the work left that he had agreed to do but did not do, I don’t know what to call it? He wasn’t going to work through the night… So, I’d say, he left a day early. There is so much more to tell, I wish I could show you a video… Thank you for reading. Caveat Emptor.
Rose Olivier
Rose Olivier
2024.02.26
They were awesome. I was very impressed with their clean up and attention to detail while trimming. Phillip was very knowledgeable about what I needed to do and advised me accordingly so I could make the best decision before they started.
Reply from Unchained Tree Services 2024.02.26
Thank you Rose. It was our pleasure
Paula Duriseau
Paula Duriseau
2024.01.29
It was the best experience I’ve had in the purchase of firewood. He has great personality and a very great man of excellent character. I will continue to use their services because their wood is great quality burns slow and last for a great price!
Reply from Unchained Tree Services 2024.01.29
Thank you Paula for your words.
LaVonne Bennett
LaVonne Bennett
2024.01.20
Phillip and his staff are amazing. Artic weather hit Texas yesterday. I called Phillip for a much needed wood delivery. It was a pleasure to meet Phillip .He reviewed wood type/ Oak details with me again. His staff stacked my wood nice n neat. Phillip even checked my fireplace damper to ensure it was set correctly. Provided me with fireplace do's and don't s. Phillip offers affordable prices and amazing service. I'm a very happy 1st time customer with plans for a repeat purchase.
Reply from Unchained Tree Services 2024.01.14
Thank you LaVonne. It was a pleasure to meet you.
Ceferino Zambrano
Ceferino Zambrano
2024.01.16
I’m very happy with the quality of the split oak. Only bought a quarter cord but the portion was 100%. I’ve already told a couple of my friends and they’re going to see you as soon as they are ready.
Reply from Unchained Tree Services 2024.01.16
Thank you Ceferino. It was a pleasure to meet you
Mike Santiago
Mike Santiago
2024.01.14
Good quality firewood from good quality people. It's 18° right now at 12:45 in the afternoon on a Sunday. And these guys are cutting and bagging to make sure that everybody gets taken care of if they need it.
Reply from Unchained Tree Services 2024.01.14
Thank you Mike. We appreciate you and your business.
C W
C W
2024.01.13
What a Godsend! Phillip and his guys loaded us up, a truck full for the best price around. I enjoyed the service and meeting such great people! I will be back!
Reply from Unchained Tree Services 2024.01.13
Thank you for your words. It was our pleasure to serve you guys.
pat wilhite
pat wilhite
2024.01.13
Wood was just as promised. Excellent price and fast service. Will definitely do business with them again!
Reply from Unchained Tree Services 2024.01.13
Thank you Pat. We appreciate your business.
Isabel Maria
Isabel Maria
2024.01.11
Excellent. Great bang for your buck! Quality hardwood. Friendly customer service. We chose to pick up to save some money and it’s close to our home. They load it up for you. Speak both English and Spanish.
Reply from Unchained Tree Services 2024.01.11
Thank you so much for choosing us for your firewood needs. We appreciate your business.
Pamela Bixby
Pamela Bixby
2023.12.19
Quick response. Firewood was delivered and stacked within a few hours of when I called. I will definitely use again and tell all my friends.
Reply from Unchained Tree Services 2023.12.19
Thank you Pam for your business.
Erin McDonald
Erin McDonald
2023.12.19
Great service and great firewood! Came out quickly and very professional! Will definitely use again!
Reply from Unchained Tree Services 2023.12.19
Thank you Erin. We appreciate your business.
Stephanie McRoberts
Stephanie McRoberts
2023.12.08
Friendly, on time, great price! The wood was cut into manageable pieces which is very helpful. The last place we ordered from the pieces were too large. Stacked it neatly and quickly. This is our new go to wood guy!
Reply from Unchained Tree Services 2023.12.08
Thank you Stephanie. I’m glad we could be helpful.
Martin Mendoza
Martin Mendoza
2023.12.08
Best company around. Phillip and his staff are amazing. The price can't be beat and the service is amazing. I just got a cord of wood and I'm so happy I called them.
Reply from Unchained Tree Services 2023.12.08
Thank you Martin. It’s easy to shine when you have such awesome customers to work for. Thank you again.
RJ R
RJ R
2023.11.16
If you are looking for QUALITY service with an HONEST company that truly cares about their customers-GO WITH UNCHAINED TREE SERVICES! I called this company at the last minute (right before Thanksgiving week) because we hadn't had our oak trees trimmed in years. I spoke to Phillip and he offered to come out within a day. After taking a good look at our property and talking with me for a while I just knew he was the man for the job. Phillip not only quoted a very reasonable price, but he also took the time to listen to what was most important to me and even educated me on a few things that I was unaware of as a new “live oak owner.” It is so hard to find companies that sincerely care about their customers these days, but Unchained Tree Services does not lack in this area. Knowing how pressed for time I was, Phillip offered to do the job the very next morning! A true Godsend!! His crew arrived early, on time and ready to work. Most importantly, each of the workers handled our property as if it were their very own, paying careful attention to the properties on each side of us as well. These men worked extensively until the job was complete and then cleaned our yard from all the debris (boy-we had quite a bit!) When Phillip and his crew were done we could actually see the sky through our trees! :) We felt like we had a new home. Make no mistake, Phillip and his crew are a complete delight to work with-trustworthy, responsible and hardworking. We will continue to use Unchained Tree Services in the future and if you want excellent service you should too! We would give them 10 stars if we could! :)
Reply from Unchained Tree Services 2023.11.16
It was such a delight to work for wonderful customers. Thank you for the opportunity to serve.
Russ Berrong
Russ Berrong
2023.11.08
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
What first drew me to Unchained Tree Services were all the 5-Star stellar reviews. After using their service, I would have to agree. They are a 5-Star company. Phillip, the owner, was very responsive from initial contact, to quoting the job, to scheduling and then doing the job with him being actually onsite. From a large tree removal, to several small trees removed and remaining trees being trimmed, the crew took great pride in their work. Everything was cleaned, raked and picked up when they were finished. Would highly recommend their service for tree trimming and/or removal.
Reply from Unchained Tree Services 2023.11.08
Thank you Russ. It was a delight to work for you guys. You guys were wonderful and accommodating as well.
Tom Roman
Tom Roman
2023.11.05
They are very reasonable and do a great job. Saved real money using them and receiving professional service. Will always use them for any shrub or tree work
Reply from Unchained Tree Services 2023.11.05
Thank you Tom for using unchained tree services.