I am disappointed in this company. I paid $328.99 for a flush/tilt wall mount and mounting service for a TV up to 86" ($99 + $229).
Only one technician showed up. He was very nice and worked very quickly and efficiently but he needed my help to lift our 77" TV. I do not blame him at all for asking for my help, but I am terribly disappointed he was sent by himself. I politely expressed my disappointment in the price I paid with his company expecting me to help him. He was very apologetic and threw in a cable concealing package which was incredibly thoughtful.
I'm writing this review because I was not supposed to be home when the mounting was scheduled. My disabled spouse was going to be the only person here. Had I not been sent home from work early the technician wouldn't have been able to do the service at all! I'm not sure if it was a choice to send one technician from the start or someone didn't show up for work, either way, this should have been rescheduled so the service could be completed as it was paid for.
In summary, the mount was adequately done and the technicIan was incredibly professional- his company was not. This review would have been 1 star if it were not for his character.
Reply from
2026.06.23
Cooper,
Thank you for taking the time to leave this feedback. We're glad to hear Hunter provided professional service, worked efficiently, and was able to complete the installation to your satisfaction. We will be sure to share your kind words with him.
We also understand your concern regarding the manpower assigned to the appointment. Our goal is always to ensure every installation is completed safely and professionally without creating unexpected challenges for our customers. We sincerely apologize that your experience did not meet that expectation.
We appreciate you bringing this to our attention. Feedback like yours helps us improve our scheduling and job-review process, especially for larger televisions and installations where additional assistance may be beneficial.
Thank you again for choosing Ultimate TV Mounting and for recognizing Hunter's professionalism. We value the opportunity to learn from this experience and serve our customers better moving forward.
Thank you for taking the time to leave this feedback. We're glad to hear Hunter provided professional service, worked efficiently, and was able to complete the installation to your satisfaction. We will be sure to share your kind words with him.
We also understand your concern regarding the manpower assigned to the appointment. Our goal is always to ensure every installation is completed safely and professionally without creating unexpected challenges for our customers. We sincerely apologize that your experience did not meet that expectation.
We appreciate you bringing this to our attention. Feedback like yours helps us improve our scheduling and job-review process, especially for larger televisions and installations where additional assistance may be beneficial.
Thank you again for choosing Ultimate TV Mounting and for recognizing Hunter's professionalism. We value the opportunity to learn from this experience and serve our customers better moving forward.