Ultimate Toys, Inc Reviews 2026 | Trustindex.io

Stephanie 2025.01.25

Nearly impossible to get assistance. I see someone replies to messages here so im gonna give it a try. I have tried for weeks to get some help for a inverter issue. Finally after a couple weeks I get a response via email. Only to be handed off to call somewhere else. Your employee then cc'd me intentionally or accidentally with Midwest Automotive saying "This person is complaining that she has not been able to get a hold of you. However, I don't think she has emailed you either" I most certainly tried emailing and calling. Since I didn 't get a reply I contacted Ultimate Toys again letting them know I tried the email and phone number and if they could help. This is poor customer service. Please Help!!!! Thank you so much I appreciate it. I will await the next steps to resolving this issue.

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Reply from Ultimate Toys, Inc 2025.01.25

Stephanie, we are extremely disappointed to hear about your experience. We pride ourselves on delivering world-class customer service and anything less is simply unacceptable. This matter has been escalated to management at both Ultimate Toys and Midwest Automotive Designs and will be addressed ASAP.

michael Schomer 2025.01.16

It was a pleasure dealing with Chris Jones, everything was as promised, a smooth transaction

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Reply from Ultimate Toys, Inc 2025.01.25

Michael,

Thank you so much for your kind words! We’re so glad to hear that Chris and our team delivered a great process for you, which is always our goal. We’re grateful to have you in the Ultimate Toys family and hope that your Sprinter brings you many years of amazing memories!

Warm regards,
The Ultimate Toys Team

Ron Schutzen 2025.01.13

Five stars for everyone I dealt with at Ultimate toys from sales to onboarding. This was the first vehicle I bought sight unseen and was delighted by their commitment to the customer, me! A big thank you to all!

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Reply from Ultimate Toys, Inc 2024.12.20

Ron,

Thank you for your 5-star review! We truly appreciate your support and are thrilled to know you had a great experience with us.

Warm regards,
The Ultimate Toys Team

Dave Miller 2025.01.03

I can't say enough good things about our experience with Ultimate Toys. Everyone we dealt with was professional, patient and accommodating. We custom ordered our Sprinter van down to the type and color of the stitching on the seats and everything was exactly as we had planned. It showed up when they estimated it would and it was spotless! Matt Davis met with us multiple times to help us in the design phase and to insure everything was perfect. He was a pleasure to work with. We wanted to drive to their main factory in Indiana to pick it up the day after Christmas and Matt went out of his way to communicate with us on Christmas Eve, after hours to help facilitate this. Will Wilburn was a huge help with the financial aspect of the Sprinter and had great communication with us from the time the order was placed to the day we picked it up. He went out of his way to call in a favor the morning after Christmas to have one of their representatives come in on their day off to file the paperwork and get the registration and temporary tag. That same day we met John Little at the factory for a full walk through and for him to hand the keys over. No surprise, John was very professional and helpful with the pickup and we couldn't be happier with the entire process. These guys are really great and my wife and I highly recommend them!

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Reply from Ultimate Toys, Inc 2025.01.04

Dave,

Thank you so much for your glowing review and for sharing your incredible experience with Ultimate Toys! We are thrilled to hear that your Sprinter van turned out exactly as you envisioned, down to the finest details. Delivering exceptional quality and personalized service is what we strive for, and your kind words mean more than we can articulate!

It’s wonderful to hear how Matt, Will, and John went above and beyond to make your journey with us seamless and enjoyable. We’re lucky to have such a fantastic team who deeply cares about each client, and it’s great to know their efforts made a lasting impression on your and your family.

Thank you for trusting us with your dream van and for your recommendation! If there’s anything else we can do to support you in the future, don’t hesitate to reach out. Wishing you and your family countless amazing memories in your new Sprinter!

Warm regards,
The Ultimate Toys Team

Jason Brown 2024.12.19

Josh Green and his team are world class with the honor and integrity that is lost nowadays, back when your word was all you needed. What shows character and class is when something goes wrong and a company stands behind the product and makes it right. Unfortunately that is lost nowadays, but not with Josh Green and his staff. I definitely stand behind my 5 star review and would absolutely do business with them again.

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Reply from Ultimate Toys, Inc 2024.12.20

Jason,

Thank you so much for your heartfelt review! We are truly honored by your kind words and your recognition of the values we hold dear. Josh Green and our entire team are committed to delivering not only exceptional products but also the integrity and service that our customers deserve.

Your trust and appreciation mean the world to us, especially as we strive to stand out in today’s world by staying true to the principles of honor and accountability. We’re grateful for the opportunity to serve you and thrilled to hear you would do business with us again.

Thank you for being a part of the Ultimate Toys family. If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Warm regards,
The Ultimate Toys Team

Scott Grow 2024.12.02

My wife and I recently purchased the Ultimate Ram Cruiser in anticipation of the opportunity and freedom to travel when we retire in the not-to-distant future. Since the Cruiser is brand new to us, we can’t comment much on our experiences with it, other than to say that, during our 600-mile drive home, it drove and rode wonderfully. We had initially wrestled with either selecting a camper van for our travels or a touring van, which led us various RV lots and RV shows over the last few years. We contacted Ultimate Toys to arrange a visit to walk through and test drive the Ultimate Ram Cruiser because we were so impressed with its floor plan and all it had to offer. Bobby Ferguson, Client Advisor, promptly reached out and set up the visit. We couldn’t have been more pleased with the opportunity to work with Bobby, as he was very personable, friendly, and whenever we had a question (or a request, like measuring something in the van), he was always quick to respond. Also, if we asked something that wasn’t quite his department, he was also quick to get an answer for us from the appropriate resource. And something that was very important to us, Bobby’s approach was lowkey, he was patient, and he actively listened to us. Overall, we felt that everyone we were in contact with at Ultimate Toys did a great job answering our questions and guiding us through the process (because once we saw the Cruiser, the quality of the build, its features, looks, etc., we were “hooked”). We met Glenn Geiser and two of his associates when we picked up the van, who were similarly friendly as they walked us through the workings of the Cruiser, and also had it prepared for our journey home (i.e., washed, de-winterized, and gassed up).

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Reply from Ultimate Toys, Inc 2024.12.20

Scott,

Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your journey with Ultimate Toys has been so positive and that the team has already made such a strong first impression.

Bobby and Glenn, along with the rest of our team, take immense pride in delivering exceptional service and ensuring every customer feels valued and supported throughout their journey. We’re delighted to hear that Bobby’s personalized and low-key approach, as well as Glenn’s thorough walkthrough during your pickup, helped make the process seamless and enjoyable for you.

Your satisfaction is our top priority, and we remain fully committed to ensuring that your Ultimate Toy continues to deliver the ultimate experience as you embark on your retirement travels. Should you have any questions, need assistance, or simply want to share more of your adventures, we’re always here for you.

Thank you again for choosing Ultimate Toys – we’re honored to be part of your journey and wish you countless miles of wonderful memories ahead!

Warm regards,
The Ultimate Toys Team

Amanda Cooper 2024.11.18

I worked with Matt Davis to find my families perfect sprinter van. I had a VERY specific van I was looking for, which included it being a slightly used model which can make it even more difficult. He was amazing and within about a month of deciding I wanted a sprinter van I had our dream van sitting in our driveway. I was very happy with the process and with the payment they were able to workout. Our van is a dream, I couldn’t love it more. It’s easy to drive, the perfect size and every detail is thought out and beautiful. I highly recommend!!

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Reply from Ultimate Toys, Inc 2024.12.20

Amanda,

Thank you so much for sharing your experience! We’re thrilled to hear that Matt was able to help you find the perfect Sprinter van for your family. Your satisfaction is our top priority, and it’s incredibly rewarding to know we delivered on our promise to provide you with a seamless process and a vehicle that exceeds your expectations.

At Ultimate Toys, we pride ourselves on tailoring each experience to fit our customers’ specific needs, and hearing that your van is everything you dreamed of – from the perfect size to how easy it is to drive – truly makes our day.

Warm regards,
The Ultimate Toys Team

Brady Quinn 2024.11.13

David is the man. Incredibly thorough in going through the vehicle.

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Reply from Ultimate Toys, Inc 2024.12.20

Brady,

Thank you for the wonderful feedback! Great to hear that David was so thorough taking you through the vehicle. At Ultimate Toys, we’re committed to delivering outstanding service and ensuring every experience is filled with excellence and meets your expectations. Your satisfaction is always our top priority. Thank you for choosing Ultimate Toys, and please don’t hesitate to reach out if there’s anything else we can assist you with!

Warm regards,
The Ultimate Toys Team

K Jensen 2024.11.08

Rick at Ultimate Toys and the Service Team at Midwest Automotive were helpful in getting a warranty issue resolved. Thankful for great service!

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Reply from Ultimate Toys, Inc 2024.12.20

Thank you for the wonderful feedback! We’re thrilled to hear that Rick and our service team at Midwest Automotive provided the support you needed to resolve your warranty issue. At Ultimate Toys, we’re committed to delivering outstanding service and ensuring every experience is smooth and stress-free. Your satisfaction is our top priority, and it’s great to know our team was able to meet your expectations. Thank you for choosing Ultimate Toys, and please don’t hesitate to reach out if there’s anything else we can assist you with!

Warm regards,
The Ultimate Toys Team

Randy Johnson 2024.11.05

We had such a great experience! We rented the sprinter for my parents 50th wedding anniversary and everyone absolutely loved it. It was comfortable, clean and very spacious. It provided an elevated transportation experience that we all appreciated!

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Reply from Ultimate Toys, Inc 2024.12.20

Randy,

Thank you for your review! We are thrilled to hear that you had a great experience with our sprinter rental for your parents' 50th wedding anniversary. Helping folks live their best lives is what the Ultimate Toys company is all about.

Wishing your parents a happy anniversary,

Warm regards,
The Ultimate Toys Team

Brandon Kruse 2024.11.04

Matt was absolutely fantastic to work with. Helped me figure out exactly what we need, answered a million questions at all hours of the night and ultimately guided us to a vehicle that we absolutely love. Our family has been and will be enjoying this for many years - thanks again Matt!

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Reply from Ultimate Toys, Inc 2024.12.20

Brandon,

Great to hear Matt was an awesome partner in your purchase. We strive so hard to deliver for our clients anytime they need us. Getting you in the vehicle you love is our first and last priority.

All the best to you and the family,

Warm regards,
The Ultimate Toys Team

courtney parrish 2024.11.04

Taking a family vacation with a large family is always challenging. The team at Ultimate Toys Inc. made our transportation rental experience seamless and stress-free. My family rented the Ultimate coach for a weekend trip. The Ultimate coach set ten passengers comfortably, three children and seven adults were traveling in our crew. The Ultimate coach gave our family a new meaning for the word luxury. The plush leather seat were definitely a treat for the adult passengers which made the ride smooth and relaxing. Now every parent’s biggest obstacle while traveling with younger children is entertainment. No need to stress about that. The Ultimate coach is fully decked out with THREE TV screens with Netflix, Disney+, and Hulu connectivity, and a light display that will entertain any adult kid or young child. lol it’s definitely a site to see. The best part for me as a mom was the on board restroom. This feature cut out the need to stop for bathroom breaks and eliminated accidents from our smaller passengers. I can’t wait for our next road trip together. We will definitely be visiting the team over at Ultimate Toys Inc. for our transportation needs.

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Reply from Ultimate Toys, Inc 2024.12.20

Courtney,

It warms our hearts to hear about your wonderful experience with your family. That is why we do what we do here at Ultimate Toys. It is all about those memorable moments and travelling together... creating a lifetime of memories.

Especially happy that your rental experience made it all possible. Thank you for taking the time to share your "best life" with us.

All the best,

Warm regards,
The Ultimate Toys Team

Jonathan C 2024.11.02

Worst one

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Reply from Ultimate Toys, Inc 2024.11.03

Jonathan, thank you for your feedback. We take all reviews seriously as we are committed to providing the best experience possible for our clients. After reviewing our system and finding no records or interactions, it appears your review may be associated with someone else’s review. If you have additional concerns or if there has been an error, we kindly ask you to reach out to us directly so we can address any genuine issues. We’re here to help and value all constructive feedback that helps us improve.

Yan Letarte 2024.11.02

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Reply from Ultimate Toys, Inc 2024.11.03

Yan, thank you for your feedback. We take all reviews seriously as we are committed to providing the best experience possible for our clients. After reviewing our system and finding no records or interactions, it appears your review may be associated with someone else’s review. If you have additional concerns or if there has been an error, we kindly ask you to reach out to us directly so we can address any genuine issues. We’re here to help and value all constructive feedback that helps us improve.

Martin D 2024.11.02

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Reply from Ultimate Toys, Inc 2024.11.03

Martin, thank you for your feedback. We take all reviews seriously as we are committed to providing the best experience possible for our clients. After reviewing our system and finding no records or interactions, it appears your review may be associated with someone else’s review. If you have additional concerns or if there has been an error, we kindly ask you to reach out to us directly so we can address any genuine issues. We’re here to help and value all constructive feedback that helps us improve.

Matthew Rodriguez 2024.11.01

Every step of my experience with Ultimate Toys has surpassed any and all expectations of customer service that I have come to expect. Thank you, Ultimate Toys, for the amazing van, the seamless buying/delivery experience, and the amazing personal interaction. I'd also like to give a special kudos (and this is really burying the lead) to David, who spent over an hour on FaceTime with me yesterday walking me through every single feature on the van, which is quite a feat considering everything that they put on this literal "ultimate toy!"

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Reply from Ultimate Toys, Inc 2024.12.20

Mathew,

It is great to hear about your seamless buying/delivery experience... our team strives hard everyday to deliver just such an experience. David's time and commitment to your understanding of all the great features... is critical to our customers enjoying every facet of their Ultimate Toy.

Warm regards,
The Ultimate Toys Team

Todd Thomas 2024.10.29

Extra effort and time to explain the vehicle. Great work.

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Reply from Ultimate Toys, Inc 2024.12.20

Todd,

We’re thrilled to hear you appreciated the extra effort and time our team took to explain the vehicle. Your satisfaction means a lot to us, and we’re always here to help if you need anything in the future.

Warm regards,
The Ultimate Toys Team

Benjamin Cortes 2024.10.28

My review for this company and their product, is after 4 months of having purchased it, and driving their Ultimate Toy RV, for 11,200 miles. I bought their RV version, and pick it up in theur location on July 3rd 2024. I drove it back to California, and I was amazed and very happy with our purchase. Bobby Ferguson was my sales rep. And he was always on the ball. He was very proffesional, knowledgeable, and personal. I enjoyed working with him to get my deal done. When We picked up our vehicle in South Bend, we git ti meet Glenn who was extrmely helpfull, and gave us our first RV tour, explaining with detail the operations of the RV. He was very patient with us ( this is our first RV). He was really good a following up for the next few days with us, and helped us with anuthung we asked for. Then, David Coker was excelent by sharing hus extraordibary knowledge of the RV, and sent us videos so we could get familiar with our sprinter. Why do i di a rewier 4 months later? Because I wanted to see and verify that Ultimate Toys is all about Quality and service. In this past 3 months and 11,200 of driven miles, I am 100% sure that my money was well spent. Nothing rattles, and everyrhing works to perfection. Thank you Ultimate Toys for an Excellent product.

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Reply from Ultimate Toys, Inc 2024.12.20

Ben,

We are very grateful for your detailed review of your experience with Ultimate Toys, Inc. We are pleased to hear that you are thoroughly enjoying your Ultimate Toy RV and that you were satisfied with the service provided by our team throughout the purchase and after-sales process. Thank you for sharing your feedback with us. It is valuable to us and will help us to continue to improve our customer service. Please be in touch if we can assist further in any way!

Warm regards,
The Ultimate Toys Team

Alan Liu 2024.10.25

Overall, the experience of dealing with Ultimate Toys was a pleasant one. The quality of the build is excellent. In my opinion the craftsmanship and layout nicer than most companies and that's the main reason I chose to go with this company. When the vehicle was finally completed the paperwork and delivery process was very smooth. They seem to be pretty organized and have a department to handle everything. From titling to shipping to orientation. Everything was well covered. If I had questions I felt like I can always reach someone. This was definitely a big purchase for us but I think it's well worth it. Looking forward to taking trips with our new toy.

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Reply from Ultimate Toys, Inc 2024.12.20

Alan,

Thank you so much for the kind words. We strive to do our very best, with every client, every day. I'm so thrilled to hear of your positive experience and appreciate you spreading the word. Welcome to the Ultimate Toys family and, of course, "Happy Motoring!"

Warm regards,
The Ultimate Toys Team

Mark Grenadier 2024.10.10

Great experience . Will recommend highly . Mark

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Reply from Ultimate Toys, Inc 2024.12.20

Mark,

We genuinely admire your positive feedback and thank you for recommending us highly! It means the world to have the support of our loyal clients like you.

Warm regards,
The Ultimate Toys Team

Ultimate Toys, Inc Reviews

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