Two Men and a Truck Reviews

Two Men and a Truck Reviews

3.8

Good - based on 664 reviews

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Reviews (696)
Macey D.
Macey D.
2024-02-26
Verified
I recently had the pleasure of working with the Two Men and a Truck San Diego team. While scheduling my move, I worked with Philena and she was very helpful and kind while we talked through the details. For the move itself, James and Alec had great communication about their arrival time and showed up ready to go! They were extremely helpful and made our day so much easier. A huge THANK YOU goes out to the entire team!
Reply from Two Men and a Truck 2024-02-26
Thank you for your kind words! We're delighted to hear that Philena, James, and Alec provided exceptional service throughout your move!
Kevin M.
Kevin M.
2024-02-25
Verified
I've used this location of Two Men and a Truck a few times and they never fail to impress. Very good at what they do. Paul and Luke were absolute pros and they were able to successfully tetris way too much stuff into my storage unit. Highly recommend Two Men and a Truck!
Reply from Two Men and a Truck 2024-02-25
Hi Kevin, Thanks so much for taking the time to share your positive experience! We value your feedback and look forward to seeing you again soon! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you soon!
Nancy S
Nancy S
2024-02-21
I used Two Men & a Truck for a local move. Their online questionnaire was very simple but the response time from submission to call took 3-4 days. I submitted in advance so it was not a big deal (just a look out for people doing last minute moves). The crew that moved my boxes and furniture were Dustin, Trevante, and Dave. They were hustling the whole time and it went pretty smoothly. The whole house, minus the kitchen, was packed by me. The kitchen was packed by the company. We use plastic containers for our flours etc, one box that contained them was damaged. But no tableware or glassware was broken. I would use this company again and it was the best money spent.
Reply from Two Men and a Truck 2024-02-22
Hi, Nancy. Your feedback is highly appreciated. Thank you for the review!
Gaurav Mishra MD,MBA
Gaurav Mishra MD,MBA
2024-02-19
Reply from Two Men and a Truck 2024-02-19
Thank you, Gaurav!
Martin Johnston
Martin Johnston
2024-02-19
Reply from Two Men and a Truck 2024-02-19
Thank you, Martin!
J Cameron (JCZ)
J Cameron (JCZ)
2024-02-19
The crew was kind and professional. Showed up on time, and completed the move efficiently. I would highly recommend them to anyone who needs a professional moving service.
Reply from Two Men and a Truck 2024-02-19
Thank you for your glowing review! We're thrilled to hear about your positive experience with our team. We appreciate your recommendation!
Jenna J.
Jenna J.
2024-02-17
Verified
I'm not sure how I feel honestly. A little expensive especially since I packed a massive amount myself. I requested help with packing but the office neglected to inform the movers. Due to lack of communication there wasn't enough tape. I returned a few unused boxes and paper rolls for reimbursement. I had to wait almost three weeks, send multiple emails and make multiple calls before I reviews a straight answer on my refund. I felt like if I didn't keep bugging the company about my refund they would have conveniently forgotten. The admin, billing and office ppl could improve. They were not the best.
Reply from Two Men and a Truck 2024-02-19
Jenna, we are so sorry to hear that you were not 100% satisfied with your move. The customer is our number one priority and we generally pride ourselves in getting the job done fast and well. We appreciate your feedback and will continue to work for a better experience.
Rosie D
Rosie D
2024-02-10
Guys were careful and nice. Great job.
Reply from Two Men and a Truck 2024-02-10
Hi, Rosie. Thanks for taking the time to share your positive experience. We truly appreciate it!
Cyrille Domoraud
Cyrille Domoraud
2024-02-09
Great and strong guys Straight to business, no time wasted. Efficient! I would definitely recommend 💪🏾👍🏾
Reply from Two Men and a Truck 2024-02-09
Hi, Cyrille. We are thrilled to learn that you had a positive experience with us!
Diane Lyman
Diane Lyman
2024-02-07
Great experience.
Reply from Two Men and a Truck 2024-02-07
Hi, Diane. Thank you so much for leaving us a stellar review!
Miyu
Miyu
2024-02-05
Reply from Two Men and a Truck 2024-02-05
Thank you, Miyu!
Kathryn Flanagan
Kathryn Flanagan
2024-02-05
Reply from Two Men and a Truck 2024-02-05
Thank you, Kathryn!
A
A
2024-02-05
Long overdue review for these guys, who literally made my move an act of grace and joy after a ton of stress! DeAnthony and Harley were absolute sweethearts and stellar professionals. They assessed quickly, devised a fast plan, and had my move complete in less than the estimated time. I can’t say enough about their attention to personal service, kindness, and professionalism! Will use again. So sorry it took me so long to post bc they are awesome! ❤️🙏❤️🙏
Reply from Two Men and a Truck 2024-01-11
Hi A, We appreciate the time you took to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work! We look forward to providing you with more great experiences in the near future. See you soon!
Marty Carnevale
Marty Carnevale
2024-01-23
Our guys were professional, polite, and quick. Great job!
Reply from Two Men and a Truck 2024-01-25
Thank you for the positive feedback! We're glad our team delivered professional and quick service. We appreciate your business and hope to assist you again!
Andres R.
Andres R.
2024-01-23
Verified
I needed help moving only heavy furniture from one unit to another witin the same complex. Two men and a truck offered a service of 2hrs minimum and it was exceptional. Ali and Abraham moved the items faster than I anticipated. They were careful and professional. With the spare time, within the 2hrs, they moved additional boxes and made sure to finish before I got charged for extra time. I would most definetly hire them again.
Philip Wybenga
Philip Wybenga
2024-01-20
Great service all around. The guys were efficient, friendly, and professional. They were careful with all my items, and checked in with me to make sure where I wanted them placed in my new apartment. I was a little surprised about the total balance, as I didn't take into account double time fees, but that's on me. Moving is not cheap, and their prices relative to other places is reasonable. Highly recommend using them.
Reply from Two Men and a Truck 2024-01-22
Thank you for your positive feedback! We're delighted our efficient and friendly team met your expectations. We appreciate your recommendation!
Emma Plagemann (MrsCheeseHead)
Emma Plagemann (MrsCheeseHead)
2024-01-20
These guys were fabulous! We had 3 men and a truck - they were all top notch, respectful, personable, and so very efficient. They made our move a breeze!!
Reply from Two Men and a Truck 2024-01-22
Thank you for your kind words! We're thrilled our team made your move easy and enjoyable.
Haley Music
Haley Music
2024-01-17
This was my second time using 2 men and a truck in San Diego and it was perfect both times! Jose in the office was VERY quick to respond. Ali and Abraham were our movers and they are magicians on getting things to fit through narrow spaces. This was actually our second time having Ali move us and he’s so professional and great at his job overall. I will def be using again in the future!
Reply from Two Men and a Truck 2024-01-22
Hey Haley, Thanks for choosing us and leaving such a great review! It is truly touching to know you think so highly of us! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you.
Chris M.
Chris M.
2024-01-10
Verified
We booked Two Men and a Truck for our move which occurred on Nov 27. Two days after the move, while we were unpacking, we noticed a few things: 1. A gift we received that was in an unopened delivery box was missing. 2. Our adjustable dumbbell weight set was missing. 3. And even more disturbing, we began receiving fraud alerts from the bank of one of our credit cards. It turns out the cards we had left in one of the drawers of our dresser were missing. This included 3 credit cards and a HSA card. We called Two Men and a Truck immediately to report these things. The same day, we received a message from Kavin at the company to tell us the weights were found, and thankfully those were returned to us. As far as the missing delivery box that contained our gift, the company started a claim for the loss. We did pay for the supplemental insurance for loss and damage and made the claim within the time period they required. I made several follow-up phone calls to check the status, always being given the response "we will check with our claims department and will get back to you." Well it's coming up to 6 weeks since the move, and they have yet to credit me the amount for the gift, despite sending me a message on Dec 14 that the funds for the gift would be credited to my account. I still check with them daily, and they still give me a response of "I will check on it and get back to you." And as far as the stolen cards are concerned, the company washed their hands of that. They told us there is nothing they could do since there's no proof it was their guys who did it. But we know for a fact it was. It was only the 4 of us there that entire day (my partner and I and the 2 movers). We filed a police report and the detective has been trying to establish contact with Enrique at the company, but that has not been successful. During conversations with the detective, he indicated to us that, in his experience, Two Men and a Truck tends to hire movers with prior convictions. Happy to provide updates to this review as progress is or isn't made. Hire Two Men and a Truck at your own risk! ***************************************************** Update Jan 10, 2024 In the response Two Men and a Truck provided to my original post, they claim that a refund for the missing gift was issued. This is false, and I have the screenshots of my account statement to prove it, which I've posted here. While they did issue a refund for the gift in the amount of $110, which posted on Dec 11, 2023, they rebilled for $110 on Jan 4, 2024! You can imagine my shock when I saw this. I called them first thing in the morning on Jan 5 for an explanation. After much back and forth with Maria, she told me that she was able to get ahold of a manager who would re-issue the refund. I was assured that I would receive an email confirmation of this and the credit would be in my account within 2 - 3 business days. As you can probably guess....no email, no credit to my account. I've read the responses the company has provided to others' bad experiences, and the theme is very apparent. They hold zero accountability for their actions. The customer service (if you can even call it that) is poor at best, even for the simplest things.
Sylvia Imm
Sylvia Imm
2024-01-04
Great experience! The team was so nice and fun to be around. Prompt, courteous, quick, and attended to every detail. I would absolutely recommend.
Reply from Two Men and a Truck 2024-01-08
Thank you, Sylvia for your kind words! We will let the team know about your review!