Turkish Airlines Reviews 2026

Huddersfield T 2026.09.09

Avoid Turkish Airlines The worst service ever! Flight delayed from Manchester, resulting in missing a connection, followed by lost baggage!!! So here we are on holiday sat in a room ! With no clothes or bags!!! Honestly avoid! Don’t understand where they get the award from! Kinder surprise!!! I think! Poor communication, speak to a robot! And the computer says no!!! My personal advice AVOID!!!!!!

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Voyager32850318989 2026.09.08

Luggage not even loaded 48 hours later This useless airline after paying for my overweight luggage they don’t even load it on the plane. I have arrived in my final destination 48 hours ago only to find out the bag never was loaded on the plane in Istanbul. Efforts for any form of help or follow up or feedback are useless. Untrained idiots man the customer service support in Johannesburg and are a joke to deal with. Worst airline ever, I want my bag delivered you inconsiderate inconveniencing excuse of an airline

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Jeanie E 2026.09.08

Turkish air....one of the best. Nothing but positive experience with this airline on both the Miami to Istanbul and Ankara to Istanbul flights. The staff was helpful,accommodating and friendly.I will definitely use them anytime they fly my way.

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Richard 2026.09.08

Do NOT fly with children Would NOT recommend flying with children. They changed the seat chart on the morning of the flight, separating me from my 3 year old daughter on a 10 hour flight. Once we were on the plane were not prepared to ask other passengers directly to move seats - instead calling operations so that staff did not have to deal with the problem themselves. When I complained through their website after the flight, the opening paragraph of their response completely lacked empathy and frankly misunderstood the situation - the email began with: “Receiving positive feedback from passengers is another incentive to continue to improve our services.”

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Jo T 2026.09.07

Rude rude rude Worst experience at every level, from the flight attendants to the customer service staff at Istanbul airport. They are most definitely not committed to providing a great customer experience. If I give them 1 star it’s for the pilots landing, all flight landings were 10/10.

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Brad R 2026.09.07

Baggage Employees Are THEIVES AT ISTANBUL Airport DO NOT TRUST Turkish baggage employees in Istanbul! They will STEAL your belongings and sift through your luggage while you wait. They stole ITEMS from our suitcases especially mom 85 year old senior citizen mother and took our belongings from all THREE suitcases!

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Gulhan D 2026.09.07

Mauvaise expérience Un niveau de service tout simplement inadmissible pour une compagnie de cette envergure. Mon expérience avec Turkish Airlines à l'aéroport de Lyon Saint-Exupéry sur la gestion des dossiers et des demandes de modification a été un véritable cauchemar du début à la fin. Voici un aperçu de l'amateurisme auquel vous devez vous attendre : Incompétence et mauvaise foi sur la gestion des dossiers : Demander une simple modification de billet relève du parcours du combattant. Entre l'agence en gare/aéroport et le service client au téléphone, personne ne prend ses responsabilités. On vous renvoie constamment d'un guichet à l'autre sans jamais traiter la demande.

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NathVittoz 2026.09.07

A éviter à tout prix Notre vol aller, d'Istanbul à Arusha, a été cauchemardesque : il y avait des déchets dans le filet devant nos sièges (mouchoirs sales, papiers de bonbons...) ; la climatisation était en panne, en pleine canicule, sur un vol de 7 h 30, à tel point qu'une passagère a fait un malaise au-dessus de Nairobi et qu'on a cru devoir atterrir au Kenya ; l'espace entre les sièges était minuscule et l'allée centrale tellement étroite que le personnel tapait dans tous les sièges avec les chariots. Et parlons-en du personnel. Froid, antipathique, pas un sourire, des soupirs dès que quelqu'un se plaignait, un comportement tenant plus du militaire que du service à la clientèle. Pourtant le prix de notre billet n'était pas low cost lui !!! Jamais plus je ne voyagerai avec Turkish Airlines.

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E A 2026.09.07

Service non existent After reading so many horrendous reviews from other passengers it does make sense to me that this airline doesn’t care about the basic needs of passengers. 10 hour Baggage delays , Cranky broken seats and tv screens , barely any leg room. Don’t even bother requesting a seat change or a tv screen to be fixed. The flight attendants simply don’t care after numerous requests for assistance . Boarding gate announcements are last minute causing missed flights. It’s a nightmare of an airline currently.

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Pur G 2026.09.06

Ne pas attendre grand chose de l’assistance en Turquie Ma mère est resté clouée au lit pendant 2 semaines a cause d’une sciatique. Malgré ça elle a du prendre l’avion pour rentrer en France. A Dakar elle a été prise en charge de la porte de l’aéroport à l’avion. Arrivés à Istanbul une autre histoire. Les agents d’une froideur n’ont même pas fait attention à son état et l’on fait marcher, alors qu’elle avait besoin d’une chaise roulante. Ils ont vu son état parce que un couple a pris son bagage à main pour la facilité, mais elle a dû mâcher jusqu’au contrôle et la voiturette. Pas de prise en charge du bagage à main et l’ont laissé faire la queue debout pour rentrer dans l’avion. Arrivé en France j’étais à deux d’appeler les pompiers pour qu’elle puisse se déplacer, mais des vigiles et du personnel de l’aéroport, on pu nous aider, et elle m’a attendu au dépose minute parce qu’elle ne pouvait pas marcher jusqu’au parking. J’ai eu tellement mal pour ma maman.

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Relax42099041540 2026.09.06

Mauvaise foi Problème technique au départ de Genève qui nous (2 adultes et 2 enfants) a fait partir avec plus de 3h de retard, perdre notre correspondance à Istamboul et Bangkok et devoir passer 8h à Istamboul avec une indemnité de 4,5 euros par personne pour nous sustenter. Le formulaire de réclamation est en ligne et tout se fait via ce formulaire. Impossible de joindre une personne physique. Après de nombreux échanges absurdes et sans rapport avec notre demande, il devint impossible d'obtenir un remboursement unique pour la famille alors qu'il s'agit de la même réservation. Alors qu'ils ont admis leur responsabilité…, ils nous font encore perdre notre temps et notre énergie. C'est une honte.

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fabless M 2026.09.06

Expect to be ripped off. Avoid Avoid Avoid !! Extortionate. What's the nonsense about measuring the dimensions of a suitcase?! Customers now have to walk around with a toolbox just to fly with you. Ridiculous. I was charged because my suitcase is 160cm and should have been shrunk to 158cm. Situation wasn't helped by rude front desk service. If this was a new rule, why is it not visible anywhere on the booking site?!

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Heba H 2026.09.06

Bad service The customer service was extremely unprofessional. They did not place my family in seats that were together. They were very disorganized and not helpful at all.

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Andrea B 2026.09.05

NEVER AGAIN I often travel for work in business class and wanted to try Turkish Airlines for the Milan to Kuala Lumpur route. Unfortunately, the experience was completely negative: inedible food and rude staff on board. Never again

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Imen B 2026.09.05

Service nul Le service est médiocre. Les hôtesses ne sont pas sympathiques. Il n'y a pas de choix de nourriture. Ma fille est restée faim pendant toutes les 9 heures du vol. C'est vraiment désagréable.

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Denis K 2026.09.05

Terrible airline with the worst customer service Worse flying experience ever! Bought tickets without baggage allowance thinking I could pay for luggage (should I have it) during check in. No way! For 3 piece I was charged USD 1250... Was told "it's the system". Total rip-off!

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Ramina N 2026.09.05

Very bad Hi, I’m not satisfied with the service who handles the feedback. They were asking for so many doc documents which I already provided but still no answer. I’m so disappointed at your customer service

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David T 2026.09.05

Horrible experience with turkish airlines Absolutely HORRIBLE treatment from staff. Specifically a lady staff caused us a lot of trouble from not letting us get our boarding passes, not wearing her badge herself, constantly complaining about our luggage when the other staffs were fine with it to making us stand in line all over again behind 15-20 people after we dropped some weight to maintain the protocol when we had waited for over an hour prior while travelling alone with two children.

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Jill B 2026.09.05

Poor Economy experience at a full-fare Business Class price We paid for three full-fare Business Class tickets for a family trip to celebrate our daughter’s college graduation, and unfortunately the experience was nowhere near what we expected from Turkish Airlines Business Class. On the approximately 13-hour Denpasar to Istanbul flight, the charging ports in our Row 3 Business Class seats did not work. Two flight attendants actually took my husband’s and daughter’s phones and charged them for us. My phone eventually died. The meal and beverage service was also extremely slow. It took roughly 1½ to 2 hours after takeoff to really get service started, which was especially disappointing on an overnight Business Class flight. The food was poor. Our daughter also became sick during the Denpasar to Istanbul flight after eating her meal, with vomiting and diarrhea. A Business Class flight attendant heard her vomiting, checked on her, and asked my husband if he could help her. On the Amsterdam to Istanbul flight, my husband had no functioning entertainment for the entire flight. A crew member noticed the problem and reported it. We raised our concerns when we got off the plane and later submitted formal complaints to Turkish Airlines. Unfortunately, several of the issues were essentially dismissed because there were no formal onboard reports, even though crew members had personally witnessed or dealt with some of them. We paid a significant premium for Business Class. The service and the way our concerns were handled afterward were extremely disappointing. We would not choose Turkish Airlines for Business Class again.

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Salah U 2026.09.04

Horrible. The customer service is horrible. I received a text msg a few hours before the flight that it was delayed but 8 hours. I could not contact any customer service to confirm whether check in will be at the original time or according to the rescheduled flight. On its website it was recommended to go on the original time. I checked in but was not allowed to go to departure lounge and the airline didn't offer any food or drinks. In the morning they opened the counter again and passengers were checking in. My connecting flight was missed and they put me on a flight after 24 hours. When I asked for food vouchers and hotel they say they offer dinner only in their hotel. And to go to the hotel I had to buy visa which costed 68 USD. It just robs customers.

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