Verified Company
This review is a little late but a few months ago I took my tripac to this place for a service and repair. The problem I was having was the control unit in the sleeper was flickering like it was losing power and the apu wouldn’t start. They diagnosed it and told me I needed a new motherboard that would cost 3500 dollars. I didn’t want to pay that so I left and installed a used one but still had the same issue. I swapped it back to the original motherboard and dug into it myself. Turns out the foot long battery cable that goes from the starter to the alternator was bad. These clowns wanted to charge me 3500 dollar for a 20 dollar fix.
I wanna start by saying this is my second visit in 2 years and each time the staff were nice and polite and very informative. I told them they’ve earned a customer forever.. I came in bc my tripac had a burning smell.. They instantly pulled me in a door and started to work.. Within a few minutes they had diagnosed the smell was from a falling alternator. I told them I was only out for one more night and I’d could fix it at home.. But I wanted to him to install a water pump belt I knew I needed for a while.. They agreed.. And charged an hr labor.. That was fair.. I’ve been ripped so many times at other locations… I refuse to go anywhere else.. I came from Charleston Sc to Russellville Ark because I know they are trustworthy and not here to just take your money.. The younger mechanic initials were GK I believe..Thanks again and keep up the great work.. God Bless
This is the absolute best ,I called in the today, I was so worried about my delivery but they got me in-and- out in 3 hrs with my APU issues, now I can make it to my delivery appointment tomorrow in Kentucky at noon… I am so happy… thank you so much Jessie and the young pretty lady at the service department( sorry I forgot to ask her name)she is very professional and kind
I had a problem with my APU, the unit is new and had issues with it the whole time. I have been to over 12 Different locations and No one has been able to fix the issue.
I called and spoke with the service department and explained to them what’s happening. They were very professional and wanted to help.
I showed up. Jessie was my technician, I explained to him the problem.
After couple hours he fixed the problem.
I just wanted to acknowledge him. He is very good. I will definitely be back for any issues.
Thank you again.
These people are very friendly, professional, and hardworking. They always provide excellent service and take care of their customers.
After having a very bad experience at Thermo King in Knoxville last week, i brought my driver all the way back to Nashville after his trip finished in New Jersey to have the repairs done here instead.
i used to be a driver for Mid Tenn Express Company years ago, and this team provided outstanding service back then as well. I'm happy to see they still maintain the same high standards. i highly recommend them to anyone looking for honest, reliable, and quality service for there thermoking units .
