OK, But Support is Not Very Helpful
Overall: A previous employee signed up for their service. Did it not occur to them that employees come and go at companies? It is impossible for us to remove a previous employee's name or email. Who does this? Pros: The system generally functions well. No delay in quick sends and receipts of messages. Cons: Their support is not very useful. They take a "it's not a bug, it's a feature" attitude even when bugs are obvious.
Poor onboarding leads to a total stalled customer and no one cares
Overall: Poor at best. Trying to find anyone on the team that cares. Pros: The demo and tool was great compared to Akia. But wow what a difference in the onboarding. Cons: The onboarding is a total mess. They do not get back to you and you get stuck paying for a tool you cannot use.
Non-intrusive, real-time, guest communication is critical to our success!
Overall: Overall, Whistle is critical to the success of our operation. Because our resort is so small, our staff is often pulled in many different directions, and do not have the luxury of staying tethered to a specific workstation. With the Whistle Mobile App, we are able to stay in real-time contact with all our guests, even if we're up on the floors cleaning rooms, or out on the deck cleaning the pool, etc. Pros: A majority of people in the world prefer the platform of text message when communicating with anyone. Now, we have the ability as a hotel to have this level of communication with our guests. We use this software to prepare our guests for their arrival, complete their digital guest registration, provide real-time feedback in regards to their experience and prepare them for departure and hopefully, their eventual return. Cons: I wish the artificial intelligence was a little more intuitive. Whistle gives you the opportunity to prepare hundreds of FAQ's and their appropriate responses. The idea is that as your guests being to ask these repetitive and simple questions, Whistle can learn the typical response and automatically reply, taking this routine but demanding task off your plate full of responsibilities. Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew. Doesn't save much time if I have to "ok" everything that I already told it to say...
Whistle While You Work
Overall: Our overall experience with Whistle is we will never live without it. I highly recommend anyone in the Resort/Hotel service business to get hooked up with the software. It will make your life so much easier! Pros: Whistle software has greatly enhanced communication throughout our Resorts. Both with internal customers & staff but also with all of our guests. Guests just LOVE the ability to text our front desk and our front desk staff LOVE the ability to get information out to all guests or just some guests instantly. This communication has increased our boat rentals, length of stays and even our concierge services. I would not run a Resort without Whistle! Cons: I cannot say there is anything I dislike about the software. However, it could do more tasks within the software, and we have spoken with the company about the possibility for them to adapt the software to our needs. This is not a Con, as what the software was built to do, it does very well. We have simply asked them if they can make it do more to fit a need in our Organization, and they have responded, which is really a Pro!
Very Helpful Tool
Overall: We have solved a lot of communication problems with our guests and employees . Pros: I can communicate with the guests, employees at our call center, and our sister resort. Cons: It logs me out if I'm not actively using it for a while.
Great App To Communicate With Guests
Pros: Whistle Messaging makes life so much easier to communicate with our guests at both our Hotels. It's easy, quick, and saves us a lot of time & trouble. Cons: There is nothing I like the least, I find that everything is great.
Good Value
Pros: Automated messaging and guest communications give us the ability to focus on other aspects of the business. We would highly recommend using this product! Cons: We're still struggling with some areas of implementation. We haven't been able to fully deploy all of the functionality but it is pretty intuitive. Perhaps another session or two with an implementation guru would help. Though they are in high demand and do not offer many calendar openings at this time. We're grateful the product is fairly intuitive.
Communicate easily with guests at your property
Overall: Very pleased. Pros: I like the ease of use and the abiliy to immediately communicate with all guests coming or going. Cons: It can become a little cumbersome when having multiple guests in the same room or international travelers.
Whistle While We Work - Makes Communicating With Guests Very Easy
Pros: How quickly we can get in contact with guests. Cons: I don't like that we can't send direct photos anymore. Only can send links to photos.
Life is easier
Overall: It has freed up some time for me, left me with more privacy as far as what my guests have access to (my cell) and so far all of my guests have used it multiple times just to chat with me or make a request. Pros: I was texting our guests as on my cell as we switched to self-check in in 2019. This has freed me up to not only not have our guests text me on my private phone, but I use the automated messages and now feel great knowing they will be reminded of their door code and where to park. It amazes me how many guests do not read their email.. lol Cons: Because we are so small, I would love to upgrade but it is outside of my budget at this time. Also, I have not figured out how to see all the guests who are checked in that I am communicating with. I just see the one person that I am communicating with. User error maybe?
Great for streamlining guest communication
Pros: integration with our PMS and keyless locks, very simple to get started. Cons: Need more upfront training before going live, but they do have good online resources
Queen Kapi'olani hotel
Overall: Obtaining guest info prior to arrival and giving information and responding to requests. Pros: The text messaging option is helpful for responding to guest requests. Cons: Auto reply needs some adjusting to answer questions more accurately.
The Best!
Overall: Whistle allows us to not only send messages to our guests at reservation, during their stay, and at check out but also allows them to contact the desk with any special requests or needs through their stay and after. Pros: I love the ease in communicating with our guests in an efficient and continuous manner! Cons: The only Con I have to the software is that the program occasionally needs to be logged out and logged back in after it has sat idle for too long
Communicating one on one with guest
Overall: So far so good. Pros: I feel this provides the opportunity to be more personal with our guest. Cons: I have just started using this program. Still to lean the ins and out of it.
Whistle while you work!
Overall: A great tool for the hospitality industry in the day and age of technology. We love being available to our guests via a quick text. Pros: Love that guests can easily reach out whenever they need. especially during covid it helped contactless check in and out go swift and smooth. also guests are more likely to reach out to us via text than calling. Cons: So far so good. We don’t use all the features bc we are a small property. But are happy to have the options to do so.
Whistle Works Wonders
Overall: This has really elimated guest miscommunication and fixed a lack in communication from guests not checking email information. Our cell phone service is medium, but most guests can get texts so it helps for communciation in that was as well. Pros: The ease of use and succinct way that you can message your customers is most beneficial to us. Guests are much more likely to check texts than to respond to emails. Cons: Currently there are few things we don't like about it. I guess the most annoying thing is the actual whistle - albeit necessary.
Review
Overall: Whistle has changed the way we do business, creates more time for our team to take care of guests, and improves guest communication. Pros: We love the automation with our POS. Cons: Cost to use higher grade features.
An asset to our Hotel
Overall: Glad we started using this. Most guests respond very highly about this feature Pros: I like that we can communicate by text to our guests. Makes it easier to contact them. Cons: I haven’t figured out a way to stop texts when our office closes.
Verified Company
