Had bridges done 2 times. And it bought broke. Had crowns done too. Poor quality open margins and breaking crowns. They only do 1 basic Triconia. Even they charge more for layered.Right there, they are DISHONEST. I even had a sticker on the lab slips on how crowns and bridges's anatomy, contact embrazures etc. Hit and miss quality. And they DO NOT GIVE YOU BACK YOUR MONEY on your credit card. Beware!
Avoid this lab at all costs at least for removable. I have used this lab for the last 19 years and always knew their partials would drop right in but in the last 6 months, I have every case remade at least 3 times and this last time I asked to have the case sent back to have another lab finish it. It too has not arrived when they promised and is still in California. I'm done with this lab forever.
Avoid this lab at all cost. I am beyond frustrated with using this lab due to the amount of remakes and also the amount of time spent on the phone figuring out how they could possibly mess a case up so badly. They have zero quality control. Shade matching is impossible for them (even with their own products).Their customer service reps have no dental knowledge at all. Save yourself the frustration and try literally any other dental lab in the world first.
UPDATE: I honestly didn't think this lab and the service could get any worse. But WAS I MISTAKEN. In the last month we have sent trident 3 cases. everyone impression checked and double checked. I don't know what the folks are doing at trident weather they are losing or breaking impressions and models but they honestly aren't great at anything. Quality, service, turnaround time. One of the three cases they requested they needed new impression. TWO WEEKS after they've received the originals. Second case out of the three. They state we didn't send an opposing. But again THEY WERE. Two weeks after they received the original case. Call the patient back. took new impressions and sent it out same day. a week later they state they never received. Tracking states otherwise. It was not only delivered but signed by a J.Gomez,. Its now been a week since they received the case and its STILL on HOLD. I am Convinced the "good" reviews for this lab are either friends of employees at this lab.
I honestly do not know how this place is still in business. Called stating they "Never" got lower impressions when they were all sent. I keep track of everything in and out of my lab. This is the second time they stated they "Didnt recieve" impresssions. I called and spoke to Shanika in reception. She couldnt help so i asked to speak to a supervisor. she said call back later cause shes in "Meetings" so i said okay. whats her name? shanika states her name was kim. just kim. i asked for a last name and shanika states i dont need her last name and they dont give those out. smhhh