Categories Health & Medical Dental Services Trident Dental Laboratories
Trident Dental Laboratories

tridentlab.com/contact

Trident Dental Laboratories Reviews

AVERAGE rating
2.7
58 reviews Verified
Trident Dental Laboratories
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Reviews ( 58 ) 2.7

Anahid Youssoufian
Anahid Youssoufian
2024.05.15
Trident was an ok Lab before, now it is part of a Corporate Office that is handling many labs & they are not in control & all over the place!! Nobody picked up the phone from feb 2024 to may 2024, in mid may 2024, they started answering the phone but customer service is clueless, accounting dept always unavailable, portal cannot be accessed & if accessed it's not updated, it says case is on hold, but in reality it is not, so its misleading, accounts are not correct, they over charging and they don't send you paper statements, for you to review your account before payment & they expect you to pay on time otherwise you pay an interest!! HORRIBLE EXPERIENCE!!! Plus they have posted on line that if you give them a great review on google, then you will get $50 off your net case!! IMAGINE...
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structure team7
structure team7
2024.05.01
I'm in the lab
Paul Lawrence
Paul Lawrence
2024.04.29
Tony Sanchez
Tony Sanchez
2024.04.04
I really hate to give bad reviews... This isnt in regard to their lab work just commincations. Trying to communicate with them is impossible. They need to hire someone to be on the phones. I was on hold 3 different times on 3 different days to try to figure out where our case was and no answer. The case is already late 2 weeks. We ended up having to resend to another lab.
Db
Db
2024.03.26 2024.03.26 | United States
Worst lab. Poor quality crowns. Can never speak to anyone. Usually put on hold for 30 minutes or longer. Poor communication. Do not send cases to this lab.
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Teeth Talk with Dr. Lisa
Teeth Talk with Dr. Lisa
2024.03.20
Recently this lab has not been responsive. The portal is not working and they are not answering their calls. My assistant mentioned the last time she was able to talk to someone...they mentioned their system was hacked.
Dr. Bradley Schultz
Dr. Bradley Schultz
2024.03.18
They have lost 2 cases in 2 weeks confirmed by UPS that they received, they don’t answer and don’t return our calls. Horrible customer service and apparently very unprofessional and unorganized.
Shodhan Dentistry of Yucaipa
Shodhan Dentistry of Yucaipa
2024.03.11
Absolutely horrified at the lack of communication from this company!!! When someone was finally reached to check status they give you so many different excuses.
Daniel Han
Daniel Han
2024.03.06
What is going on? I sent a case and no one is answering the phone or following up? Please I need the case back. Please follow up…
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Smile Centers
Smile Centers
2024.03.05
Cannot get in contact with anyone inside the lab, and we have lost multiple cases that they are unable to check on. The portal is not accurate, and nobody is giving updates. & We got bills for things that we have not even received back yet. Bad experience.
Douglas Keller Dmd
Douglas Keller Dmd
2024.02.13
Why can't I contact lab waiting for case....horrible communication...u should credit each dr. who lost face because of ur misfortune...but its our problem!!
RGL Luna
RGL Luna
2024.01.04
Had bridges done 2 times. And it bought broke. Had crowns done too. Poor quality open margins and breaking crowns. They only do 1 basic Triconia. Even they charge more for layered.Right there, they are DISHONEST. I even had a sticker on the lab slips on how crowns and bridges's anatomy, contact embrazures etc. Hit and miss quality. And they DO NOT GIVE YOU BACK YOUR MONEY on your credit card. Beware!
Esteban Alcantar-Gurrola
Esteban Alcantar-Gurrola
2023.12.20
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Arturo Santos
Arturo Santos
2023.07.06
pLEASE DO NOT SEND ANY CASES TO THIS LAB. GAVE THEM A SECOND TRY AND JUST GOT WORST THE SECOND TRY. CASES IN LAB FOR UP TO 1 MONTH. CONSTANT DELAYS MAKING MY PATINET VERY UPSET. PLEAE STAY AWAY..
Dr. Keri Hill
Dr. Keri Hill
2023.06.27
Worst dental lab ever!!! The staff is very incompetent and the employees hang around the outside of the office building getting high on their lunch breaks. Absolutely terrible place!
James Pochron
James Pochron
2022.12.19
Avoid this lab at all costs at least for removable. I have used this lab for the last 19 years and always knew their partials would drop right in but in the last 6 months, I have every case remade at least 3 times and this last time I asked to have the case sent back to have another lab finish it. It too has not arrived when they promised and is still in California. I'm done with this lab forever.
Jeffrey Connell
Jeffrey Connell
2022.11.02
Avoid this lab at all cost. I am beyond frustrated with using this lab due to the amount of remakes and also the amount of time spent on the phone figuring out how they could possibly mess a case up so badly. They have zero quality control. Shade matching is impossible for them (even with their own products).Their customer service reps have no dental knowledge at all. Save yourself the frustration and try literally any other dental lab in the world first.
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Jeffrey Bang
Jeffrey Bang
2022.10.17
tuan ho
tuan ho
2022.09.09
Do not use this lab, they send work to China.
JUN KIM
JUN KIM
2022.06.22
UPDATE: I honestly didn't think this lab and the service could get any worse. But WAS I MISTAKEN. In the last month we have sent trident 3 cases. everyone impression checked and double checked. I don't know what the folks are doing at trident weather they are losing or breaking impressions and models but they honestly aren't great at anything. Quality, service, turnaround time. One of the three cases they requested they needed new impression. TWO WEEKS after they've received the originals. Second case out of the three. They state we didn't send an opposing. But again THEY WERE. Two weeks after they received the original case. Call the patient back. took new impressions and sent it out same day. a week later they state they never received. Tracking states otherwise. It was not only delivered but signed by a J.Gomez,. Its now been a week since they received the case and its STILL on HOLD. I am Convinced the "good" reviews for this lab are either friends of employees at this lab. OLD REVIEW: I honestly do not know how this place is still in business. Called stating they "Never" got lower impressions when they were all sent. I keep track of everything in and out of my lab. This is the second time they stated they "Didnt recieve" impresssions. I called and spoke to Shanika in reception. She couldnt help so i asked to speak to a supervisor. she said call back later cause shes in "Meetings" so i said okay. whats her name? shanika states her name was kim. just kim. i asked for a last name and shanika states i dont need her last name and they dont give those out. smhhh