Treat It Medical Cannabis Clinic Reviews

Jack Taylor 2025.11.13

     

Awful customer service, they never have stock, when you talk on the phone no one can understand you, they dont know a single thing about medical cannabis and I have to explain the importance of terpenes to someone that works there. Im trying to speak to a manager atm to put a complaint in but they wont put you through to them. I only joined this clinic because cancard did a offer with them. Avoid avoid avoid

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Liam Kelly 2025.09.26

     

For your own sanity and stress levels avoid this clinic the best you can!! I have been a patient for over a year now and can't wait to find a new clinic. Issues 1. Slow pharmacy 2. Contact slow or cant even get through 3. Doctors give you 1 bit of info 1 month the next month they change what they say and when you mention it they say it was a different product 4. Always low on stock 5. Slow process from request of prescription 6. Out of 16 prescription Ive had from them I can say only 5 I didn't have to call about and chase 7. They are very good at losing your prescription

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Rishi Verma 2025.08.05

     

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Alana Mattinson 2025.07.31

     

Dont do it to yourself! 11 months of issues and hours of calls every month with no solutions! Every month I have to ring to sort my prescription out as something is always wrong or delayed. Having a big issue when it comes to amending their mistakes, they won't tell you if some medication is missing and then will make you wait a week to reorder it. Their system isn't perfect and need lots of work.

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Sahdev Patel 2025.07.09

     

Great service and brilliant response times

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Anna Kirkland 2025.06.25

     

This clinic is absolutely shocking. My Husband is finding himself under an extreme amount of stress trying to get any help from the customer services team, we’ve been given a mobile number that consistently goes to voicemail and the call centre are unable to assist. We threatened to leave last month due to the terrible service we’d received since joining Treat-It however we were advised that a new pharmacy was being used and the issues will not continue. 1 month down the line and we’re experiencing the same problems. Very very disappointing considering how much money we spend with you.

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John Alder 2025.04.11

     

Awful service Awful service - couldn't organise a piss up in a brewery. Don't transfer over

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Tom Richardson 2025.02.25

     

Has to be the most unorganised clinic Seem to only work 3 days a week response time is rubbish can take weeks to get anything sorted. My last prescription was sent to me illegally. Received it then hours after receiving the prescription was cancelled so I had no paper work for my meds. 3 weeks on and this incident still isn't resolved. The pharmacy newgroove isn't much help either they just seem to blame each other. So now I've requested to move clinic as there are tons of better clinics! I'd avoid and spend your money elsewhere!

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Stuart Pope 2025.01.30

     

Very worth while

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Stuart Pope 2025.01.30

     

Very heloful

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Daz Wilkes 2025.01.11

     

The actual product is great but Delivery is slow,why does there have to be a 14 day delay?this is not an effective way to treat people who need treatment 24-7.sort this out asap.i will try another as there is plenty out there

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Alex Wardale 2024.12.28

     

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Reply from Treat It Medical Cannabis Clinic 2025.01.03

Thank you so much for your 5-star review! We're thrilled to hear that you're satisfied with our service. Your support means a lot to us, and we’re always here to help if you need anything in the future. Looking forward to continuing to serve you!

sam robinson 2024.12.26

     

Variety 10/10 Ease of use 10/10 Delivery 2/10 Only 1 of my 7 deliveries have arrived on time Many over a week late Pharmacy missed my prescription in the pile once. Treat it blame the pharmacy and the pharmacy blame treat it. You say this is important medication but if I got my heart medication a week late I’d be dead. Forced to buy illegally 4 times since I started using this service. It could be an amazing service but something is going terribly wrong

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Reply from Treat It Medical Cannabis Clinic 2025.01.03

Thank you for your feedback and for acknowledging the variety and ease of use of our service. We sincerely apologize for the delays you've experienced with your deliveries, as well as for the issues with your prescription. We understand how critical timely delivery is, especially for important medications, and we take your concerns seriously.

We are working closely with the pharmacy to resolve these delays and improve the reliability of our service. Please know we are committed to addressing this matter to ensure this doesn’t happen in the future.

If you encounter any further issues, please reach out directly so we can assist you in a timely manner. Your feedback is invaluable in helping us improve, and we hope to regain your trust moving forward.

Kevin McDonagh 2024.06.04

     

High prices & cannabis I was given like drinking water at £200 for a months supply

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Reply from Treat It Medical Cannabis Clinic 2024.06.06

Hi Kevin,

We would like to apologise for the negative experience you had with our service.

Our team takes all feedback seriously and we would greatly appreciate the opportunity to discuss your concerns in more detail. Please don't hesitate to give us a call on 0247 745 0733 at your earliest convenience so that we can work to make things right.

Thank you for your understanding, and we look forward to the opportunity to improve your experience with our service.

Best regards,
The Treat It Clinic

Jay D 2024.06.04

     

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Reply from Treat It Medical Cannabis Clinic 2025.01.03

Thank you so much for your 5-star review! We're thrilled to hear that you're satisfied with our service. Your support means a lot to us, and we’re always here to help if you need anything in the future. Looking forward to continuing to serve you!

Mack Daddio 2024.06.04

     

Have been a patient at this clinic for over a year and can honestly not say a bad word about them. They genuinely care about my health and are supportive of me being as self-sufficient as possible. Great for patient led care.

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Reply from Treat It Medical Cannabis Clinic 2024.06.04

Thank you, Mack! We are glad you had a great experience with us. We're committed to providing exceptional service every time. Looking forward to serving you again soon!

Will Rose 2024.06.03

     

I have found Treat-It clinic amazing from day 1. The GP i had my initial consultation with was great and made me feel at ease from the off, especially as it can be pretty nerve racking during the initial consultation. She was very proffesional but also personable and listened to my medical issues fully and understood my pain and issues. The reception team are always great and willing to help, either via phone or by whatsapp message. The nurse is lovely, i explained some issues to her about my prescription and she understood without me needing to over-explain the situation, and the prescribing specialist is also very knowledgable and really seems keen to tailor your treatment plan to your individual, specific needs ie medications that work/do not work for you. All in all, five star service so far. Well done Treat-It!

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Reply from Treat It Medical Cannabis Clinic 2024.06.04

Thank you, Will! We are glad you had a great experience with us. We're committed to providing exceptional service every time. Looking forward to serving you again soon!

Steven 2024.05.07

     

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Reply from Treat It Medical Cannabis Clinic 2025.01.03

Thank you so much for your 5-star review! We're thrilled to hear that you're satisfied with our service. Your support means a lot to us, and we’re always here to help if you need anything in the future. Looking forward to continuing to serve you!

kato Peters 2024.05.07

     

Service so far has been very good.

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Reply from Treat It Medical Cannabis Clinic 2024.06.04

Thank you, Kato! We are glad you had a great experience with us. We're committed to providing exceptional service every time. Looking forward to serving you again soon!

tarik gur 2024.05.02

     

Amazing service

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Reply from Treat It Medical Cannabis Clinic 2024.05.07

We are glad you had a great experience with us, Tarik. We're committed to providing exceptional service every time. Looking forward to serving you again soon!