Town Square Family Dentistry Reviews

Town Square Family Dentistry Reviews

4.8

Excellent - based on 223 reviews

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Reviews (226)
Randy Nguyen
Randy Nguyen
2024-02-15
Dr. James Shon and the staff at Town Square Family Dentistry were a pleasure to work with. They go through the effort of being friendly and making sure comfortable with everything. Dr. Vinh paid attention to go over the specifics of what need to be done and why because they want you to be as informed as possible about your decisions.
Reply from Town Square Family Dentistry 2024-02-15
Thank you for kind words, Randy! We are grateful for you to consider our office your new dental home!
Jonathan Fellows
Jonathan Fellows
2024-02-08
They got me in on short notice while I was in the area on business and had an emergency. They took great care of me, would recommend!
Reply from Town Square Family Dentistry 2024-02-08
Thank you for your endorsement, Jonathan!
Mj R.
Mj R.
2024-01-31
Verified
I was surprised to see a new dentist at my 6 month check up but Dr. Shon was great. He did the cleaning of my teeth and did a wonderful job. He is very cordial and efficient.
Reply from Town Square Family Dentistry 2024-02-02
Thank you MJ for allowing me to provide you with excellent dental care! We hope to see you again soon!
Neil P.
Neil P.
2024-01-30
Verified
Excellent Dentist, personable, office staff very experienced and nice Love the care! Office is slightly confusing to get to but once inside, it's a great environment
Reply from Town Square Family Dentistry 2024-01-30
Hey Neil! Thank you very much for kind words!
Sophia Flores
Sophia Flores
2024-01-25
Reply from Town Square Family Dentistry 2024-01-25
Thank you Sophia for your 5-star review!
Olivia N.
Olivia N.
2024-01-23
Verified
i'm not trying to undermine the skill or knowledge of any dentist when i write this review nor am i trying to bad mouth anyone. these are just my experiences: - over summer (july 2023), i paid for $348 for their uninsured patients plan. this covered 2 dental cleanings, 1 emergency visit, & x-rays as needed. i only used one cleaning at the time, & it was with dr. lin. six months later (january 2024), i'm now told by the receptionist that i owe $175 for my cleaning, and the $348 i paid over summer is no longer valid because there's been a change in ownership, so that's not a part of their policy anymore. i stood my ground because regardless of ownership change, the dental office, down to the name, remains the same; it's not like this is now a home depot. on top of that, my money was taken months ago for it. fortunately for me, dr. shon honors my payment from 6 months ago. - the hygienist, bonnie, was great; but i questioned why she did not take any x-rays for this cleaning. she said that since i already took x-rays over summer, they want to reduce my exposure to radiation, so no x-rays needed. at first, i wondered if i was being punished for arguing about already paying for my cleaning, but i decided to trust bonnie. looks like this is indeed true (x-rays being taken as necessary) according to their website, but i think a lot can happen orally in 6 months that only x-rays can determine and see. not taking x-rays after 6 months, depending on the patient, can be a gamble on that patient's health. - after my cleaning, it was discovered that i had a crack in one of my fillings; & dr. shon suggested that i put a crown on it now because refilling it could cause it to crack again down the line because at that point, who knows if the tooth could be saved. all of that is valid, but it felt like an overtreatment. if i had new, significant decay under the cracked filling, a crown would make sense, but i didn't. thus, i showed signs of hesitancy, and i further mentioned to dr. shon that i don't really like crowns because they require more of your healthy tooth to be shaved down. his response to that was that he understands, but "you also already have some crowns." this is factual; i do have other crowns, but as you can see with all my typing, that response did not sit well with me. i think practitioners should be open to other options for patients if the situation isn't dire. all my teeth, previously filled or not, are prone to cracking, but it probably doesn't mean i should crown them all? crowns are costly and can cause discomfort as well. i decided to seek another opinion, so i went to another dentist today. the dentist told me a crown isn't necessary for this tooth because the crack is minor, & there is no significant decay underneath despite the bigger filling. got that refilled for $200 today. the crown at town square (no insurance) would be over $1k. that's a pretty big difference in pricing & discomfort. - but back to the no x-rays! in summer of 2023, dr. lin, who is a great dentist, did a root canal on one of my teeth. i had one root canal done with him & was referred out for another. i thought this was interesting because root canals are normally done by endodonists, so i asked the endo i was referred to why dr. lin did the other root canal. she told me if the infection is treatable, the dentists can do it now. the thing with the endo is that they require you to come back in 6 months to check to see that there is no infection reoccurring after the treatment. maybe if dr. lin was still here, there would have been a checkup, but he is not. however, on top of dr. lin no longer practicing here, because there was no x-ray done during this recent cleaning that i did, the new dentist that i went to today told me that i have an infection reoccurring on the root canal that dr. lin did for me over the summer. a root canal treatment is about $1k, a crown about $1k; i paid for that out of pocket. now, it's not the doctor's fault that i have an infection reoccurring; that could just be my body. & ultimately, it is my fault because the root canal is on me. i take full responsibility for my oral health & the problems that come with it. i would like to mention though that the root canal i got retreated with the endo is not reinfected. although still not the dentist's fault for this reinfection, it might be a dental office's fault for not doing an x-ray during a routine cleaning like dental offices usually do. once again, a lot can happen orally in 6 months. so, if a dentist does your root canal & not an endodonist, know that you need to get that checked up on 6 months later. had i not gone to a new dentist today, i would not have known about that reinfected root canal. - so.. if you paid for something already, stand your ground on that payment. if you have questions, ask them. if an answer to your question doesn't sit well with you, don't be afraid to seek out another opinion.
Bernard Olaires
Bernard Olaires
2024-01-11
If you have anxiety/fear of the dentist please go here. Came here for an emergency wisdom tooth extraction and had the best experience ever. No pain. I would like to thank Yisana (I am spelling it her name wrong) for making me feel like home and for Dr. Shon for the painless extraction. Dr. Shon is an excellent dentist and I will be coming back.
Reply from Town Square Family Dentistry 2024-01-12
Wow Bernard! Thank you for your support, and we’re happy you had the best experience! See you soon!
Yuan C Han
Yuan C Han
2024-01-11
I came here because my dentist retired, and a friend referred me here. The front desk was very friendly and supportive of the insurance inquiries. Dr. Shon is very knowledgeable and found one of my crowns was creaked. He gave me genuine advice about my situation and options. I replaced my crown on my 2nd visit and had no problems since then. Highly recommend Dr. Shown.
Reply from Town Square Family Dentistry 2024-01-11
Thank you Yuan! We are glad you have no problems since having your treatment done here!
Eric Karle
Eric Karle
2023-12-13
Reply from Town Square Family Dentistry 2023-12-13
Thank you Eric for a 5-star review!
Charles Caguioa
Charles Caguioa
2023-12-07
The team at Town Square Family Dentistry are amazing. Not only are they friendly and accommodating as you first come in, but have consistently provided excellent care. Their team also does a stellar job explaining your circumstance and a comprehensive plan to care for it. I’ve been on multiple routine visits, and I’m always greeted with kindness and treated with stellar dental care.
Reply from Town Square Family Dentistry 2023-12-07
Thank you Charles! We appreciate your kind words!
Alejandra Jimenez
Alejandra Jimenez
2023-11-29
Dr. Shon and his staff were a pleasure. They made my experience one I will rave about. They care about their patients and make you feel at home. Looking forward to my next appointment!
Reply from Town Square Family Dentistry 2023-11-30
Wow! Thank you very much for sharing your awesome experience with us!
Emily Sun
Emily Sun
2023-11-29
This dentist office is highly recommended!!! I took my 7 year old kid for routine check up. The office was spacious and staff were very friendly. There’s water, coffee, juice and snacks for patients in the front office. We were immediately greeted and brought to the treating area. The staff explained every step so my kid wouldn’t be scared. Dr. Shon was extremely thorough. He explained the anatomy of the teeth so we can see the cavities on the X ray. He also took my goal into consideration for the treatment plan. We were so happy to find a good dentist. I highly recommend him to all my family and friends.
Reply from Town Square Family Dentistry 2023-11-29
Thank you Emily! It’s our pleasure treating you and your family!
Desteney G.
Desteney G.
2023-11-28
Verified
Been coming here for almost a year and I am so glad I found this office I love the staff and the new owner Dr, Shon I was nervous having a new Doctor because I was just getting comfortable with the previous Doctor I had but he is so amazing and a funny guy! everyone is so nice and knowledgeable I came to get my wisdom teeth taken out and not only was I in and out but my healing went really well they provided me with a goodie bag and after care instructions which I appreciated i came in Mon to get my 1 week check up on my extractions and then again today because i thought I might have removed the socket, I was so nervous but even though I had just came in yesterday Dr, shon didn't mind reassuring me at all which today lol which is a really nice feeling! Love this place thank you guys for everything, happy holidays!
David Choe
David Choe
2023-11-09
I visited Dr. Shon after I cracked my tooth. He took a look and explained all my problems to me and how he’d fix them. My tooth doesn’t hurt anymore! Thanks Dr. Shon!
Reply from Town Square Family Dentistry 2023-11-09
We’re glad we were able to help you!
Enrique Lugo
Enrique Lugo
2023-11-02
Reply from Town Square Family Dentistry 2023-11-02
Thank you Enrique! We love having you as our patient!
Bryan Bai
Bryan Bai
2023-11-02
Skilled dentists, friendly staff, clean office. I saw Bonnie for my cleaning, and I had a quick and painless experience. Dr. Shon came by to look at my x rays since I was a new patient and patiently pointed out the areas he could foresee issues. He put together a treatment plan and the staff quickly set me up for additional appointments to keep me healthy for years to come. Highly recommend
Reply from Town Square Family Dentistry 2023-11-02
Thank you Bryan for sharing your pleasant experience with us!
Bryan B.
Bryan B.
2023-11-02
Verified
Skilled dentists, friendly staff, clean office. I saw Bonnie for my cleaning, and I had a quick and painless experience. Dr. Shon came by to look at my x rays since I was a new patient and patiently pointed out the areas he could foresee issues. He put together a treatment plan and the staff quickly set me up for additional appointments to keep me healthy for years to come. Highly recommend
Sweetie Lawritson
Sweetie Lawritson
2023-10-20
Getting ready for implant surgery soon. Had COVID that set the schedule back a few weeks, but Dr. Lin got me in on a Saturday for a rescan for a perfect fit for bottom denture, then once made, surgery can be done to set my upper implant posts then attach a temp set. Dr. Lin has explained every step of the process and has an outstanding chair-side manner. 👍👍👍👍
Reply from Town Square Family Dentistry 2023-10-20
Thank you for sharing your positive experience with us!
Hidalia Bernal
Hidalia Bernal
2023-10-18
Reply from Town Square Family Dentistry 2023-10-18
Thank you Hidalia! We love having you as our patient!
Daniel Chen
Daniel Chen
2023-10-12
Dr. Shon is the epitome of gentleness and takes the time to really listen to the issues I am having. In this day and age where everything is computerized and automated by AI, it’s refreshing to find an establishment that still prioritizes the human connection and doesn’t forget the little things. I feel lucky to have stumbled across Dr. Shon and his excellent team. Shout out to their new hygienist who is amazing and almost as gentle as Dr. Shon himself!
Reply from Town Square Family Dentistry 2023-10-12
Wow! Thank you for sharing your experience with us!