Tour in The City Reviews

A veces haría falta un buen médico.Lamentamos que se haya sentido así, pero su comentario no refleja el producto que compró.En ningún momento pagó por una visita guiada con guía en vivo ni por una entrada que incluyera la Arena o el Subterráneo. La opción adquirida indicaba claramente, tanto en el **título** como en la **descripción general del producto** y nuevamente en el **título y la descripción de la opción seleccionada**, que se trataba de una **entrada con audioguía**, no de una visita guiada.Recibió exactamente el servicio descrito en el momento de la compra. Entendemos que un error al elegir la opción puede ocurrir, pero eso no convierte el servicio en una estafa.

A veces haría falta un buen médico.Lamentamos que se haya sentido así, pero su comentario no refleja el producto que compró.En ningún momento pagó por una visita guiada con guía en vivo ni por una entrada que incluyera la Arena o el Subterráneo. La opción adquirida indicaba claramente, tanto en el **título** como en la **descripción general del producto** y nuevamente en el **título y la descripción de la opción seleccionada**, que se trataba de una **entrada con audioguía**, no de una visita guiada.Recibió exactamente el servicio descrito en el momento de la compra. Entendemos que un error al elegir la opción puede ocurrir, pero eso no convierte el servicio en una estafa.

Thank you for your review, although we have to admit it left us rather puzzled.You describe a breakfast in the Papal Gardens, prepared by the Pope's chef, with exclusive access and other inclusions that sound... interesting. The only problem is that **we have never sold, advertised, or offered any product remotely resembling what you describe**.So we're left with two possibilities: either you reviewed the wrong company, or you've confused your experience with someone else's. In either case, your review has nothing to do with us.Before accusing a business of running a scam, it is usually worth checking whether you're reviewing the correct supplier. That small detail tends to make a big difference.

Thank you so much for your kind review!We're delighted that we were able to help you secure a ticket after such a frustrating experience with multiple cancellations. We know how disappointing it can be when plans keep changing, so we're especially happy that you were able to visit the Colosseum before the end of your trip.Thank you for choosing us, and we hope to welcome you back to Rome for many more unforgettable experiences!

Thank you so much for your kind review!We're delighted that we were able to help you secure a ticket after such a frustrating experience with multiple cancellations. We know how disappointing it can be when plans keep changing, so we're especially happy that you were able to visit the Colosseum before the end of your trip.Thank you for choosing us, and we hope to welcome you back to Rome for many more unforgettable experiences!

Thank you for your kind words about the guide. We're delighted to hear that you found the tour informative and that you appreciated your guide's expertise.Regarding the schedule change, we would like to clarify that this tour includes access to the Vatican Necropolis (Scavi), which is managed directly by the Fabbrica di San Pietro, not by our agency. As clearly stated in the tour description and in the information available before, during, and after the booking, the starting time may change, even at the last minute, due to operational requirements of the Vatican.As soon as we were informed of the schedule change, we immediately contacted you and arranged an alternative time on the same day, ensuring that you were still able to enjoy the complete experience.We understand that this caused some inconvenience, and we appreciate your suggestion regarding communication. We always strive to notify our guests as quickly as possible through the available contact methods whenever the Vatican makes last-minute changes beyond our control.Thank you again for your understanding, and we hope to welcome you back to Rome in the future.

Thank you for your kind words about the guide. We're delighted to hear that you found the tour informative and that you appreciated your guide's expertise.Regarding the schedule change, we would like to clarify that this tour includes access to the Vatican Necropolis (Scavi), which is managed directly by the Fabbrica di San Pietro, not by our agency. As clearly stated in the tour description and in the information available before, during, and after the booking, the starting time may change, even at the last minute, due to operational requirements of the Vatican.As soon as we were informed of the schedule change, we immediately contacted you and arranged an alternative time on the same day, ensuring that you were still able to enjoy the complete experience.We understand that this caused some inconvenience, and we appreciate your suggestion regarding communication. We always strive to notify our guests as quickly as possible through the available contact methods whenever the Vatican makes last-minute changes beyond our control.Thank you again for your understanding, and we hope to welcome you back to Rome in the future.

Thank you so much for your fantastic review!We're delighted to hear that you enjoyed the tour and found your guide informative and knowledgeable. Sharing the history of Ancient Rome with passion is what we strive for every day.We truly appreciate your 5-star rating and hope to welcome you back to Rome for another unforgettable experience!

Thank you so much for your fantastic review!We're delighted to hear that you enjoyed the tour and found your guide informative and knowledgeable. Sharing the history of Ancient Rome with passion is what we strive for every day.We truly appreciate your 5-star rating and hope to welcome you back to Rome for another unforgettable experience!

Thank you for your feedback.Regarding the issue with your name, this was unfortunately **not attributable to our agency**. The requirement that **the name on the ticket must exactly match the name on the ID or passport** is imposed by the Colosseum authorities, not by us. This requirement is clearly stated **before the booking is completed, during the booking process, and again in the confirmation and voucher**. We also ask customers to verify that all names are correct. Unfortunately, we cannot modify or overlook these official regulations at the entrance.As for the guided tour, we are sorry that it did not meet your personal expectations. However, the experience you describe is not consistent with the feedback we regularly receive from other guests, who have greatly appreciated the guide's knowledge, professionalism, and the overall quality of the tour.Regarding the Roman Forum and Palatine Hill, it is important to add some context. During your visit, **Italy and much of Europe were experiencing an exceptional heatwave**, with **red weather alerts** issued by the authorities advising people to avoid prolonged exposure to direct sunlight during the hottest hours of the day. The guide therefore adapted parts of the explanation by using shaded areas whenever possible. This decision was taken solely to protect the health and safety of all participants and to avoid exposing the group to unnecessary risks in extreme weather conditions.Finally, the itinerary you booked is exactly the one described at the time of purchase. The visit includes a guided experience through the Colosseum and an introduction to the Roman Forum and Palatine Hill, after which guests are free to continue exploring these extraordinary archaeological areas at their own pace.We regret that your experience was affected by the ticket name issue, but we believe it is important to distinguish between mandatory entry rules established by the Archaeological Park and the quality of the service we provide. Our priority is always to deliver the experience exactly as described while ensuring the safety and well-being of every guest.

Thank you for your feedback.Regarding the issue with your name, this was unfortunately **not attributable to our agency**. The requirement that **the name on the ticket must exactly match the name on the ID or passport** is imposed by the Colosseum authorities, not by us. This requirement is clearly stated **before the booking is completed, during the booking process, and again in the confirmation and voucher**. We also ask customers to verify that all names are correct. Unfortunately, we cannot modify or overlook these official regulations at the entrance.As for the guided tour, we are sorry that it did not meet your personal expectations. However, the experience you describe is not consistent with the feedback we regularly receive from other guests, who have greatly appreciated the guide's knowledge, professionalism, and the overall quality of the tour.Regarding the Roman Forum and Palatine Hill, it is important to add some context. During your visit, **Italy and much of Europe were experiencing an exceptional heatwave**, with **red weather alerts** issued by the authorities advising people to avoid prolonged exposure to direct sunlight during the hottest hours of the day. The guide therefore adapted parts of the explanation by using shaded areas whenever possible. This decision was taken solely to protect the health and safety of all participants and to avoid exposing the group to unnecessary risks in extreme weather conditions.Finally, the itinerary you booked is exactly the one described at the time of purchase. The visit includes a guided experience through the Colosseum and an introduction to the Roman Forum and Palatine Hill, after which guests are free to continue exploring these extraordinary archaeological areas at their own pace.We regret that your experience was affected by the ticket name issue, but we believe it is important to distinguish between mandatory entry rules established by the Archaeological Park and the quality of the service we provide. Our priority is always to deliver the experience exactly as described while ensuring the safety and well-being of every guest.

Thank you so much for your wonderful review!We're thrilled to hear that you considered the Vatican Scavi Tour one of the best experiences of your trip to Italy. Visiting the Tomb of St. Peter and the Vatican Necropolis is truly a unique and unforgettable journey through history and faith.We hope to welcome you back to Rome for another exceptional experience!

Thank you so much for your wonderful review!We're thrilled to hear that you considered the Vatican Scavi Tour one of the best experiences of your trip to Italy. Visiting the Tomb of St. Peter and the Vatican Necropolis is truly a unique and unforgettable journey through history and faith.We hope to welcome you back to Rome for another exceptional experience!

Thank you so much for your wonderful review!We're delighted to hear that you enjoyed the Vatican Scavi: Underground St. Peter’s Tomb & Basilica VIP Tour. Taras is truly passionate about history, and he'll be thrilled to know that his knowledge and storytelling helped make the experience both engaging and easy to follow.Your kind words mean a lot to us, and we're especially honored that you consider this one of the best guided tours you've ever taken in Rome. We look forward to welcoming you back on another tour the next time you're in the Eternal City!Warm regards,Tour in the City Team