Tour in The City Reviews

Michelle H 2026.05.04

     

Verified

Informative, educational and vey enjoyable. Our guide for the Necropolis was very knowledgeable and was happy to answer any questions we had. Our guide for the Basillica was also very knowledgeable and very enthusiastic about everything she was sharing. We enjoyed both tours thoroughly thanks to our guides.

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Reply from Tour in The City 2026.05.05

Thank you for your wonderful review! We're delighted to hear that you found the experience informative, educational, and enjoyable. It’s great to know that both of your guides made the tours engaging and were able to share their knowledge with enthusiasm. The Vatican Scavi and Basilica are truly special places, and we’re so pleased you had such a memorable visit. We hope to welcome you again soon!

Michelle H 2026.05.04

     

Verified

Informative, educational and vey enjoyable. Our guide for the Necropolis was very knowledgeable and was happy to answer any questions we had. Our guide for the Basillica was also very knowledgeable and very enthusiastic about everything she was sharing. We enjoyed both tours thoroughly thanks to our guides.

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Reply from Tour in The City 2026.05.05

Thank you for your wonderful review! We're delighted to hear that you found the experience informative, educational, and enjoyable. It’s great to know that both of your guides made the tours engaging and were able to share their knowledge with enthusiasm. The Vatican Scavi and Basilica are truly special places, and we’re so pleased you had such a memorable visit. We hope to welcome you again soon!

Juli B 2026.04.30

     

Verified

Hop on Hop off - super Handy Buying the tickets ahead of time was great. The tour was extremely convenient and easy to do. The bus was filthy and many headphones didn’t work.

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Reply from Tour in The City 2026.05.02

Thank you for your feedback.We’re glad to hear that you found the booking process easy and the service convenient. However, we’re very sorry to learn about the condition of the bus and the issues with the headphones — this is certainly not the standard of service we aim to provide.We will immediately share your comments with the supplier to ensure these issues are addressed and improvements are made.We truly appreciate you bringing this to our attention and hope to offer you a much better experience in the future.

elsa g 2026.04.28

     

Très bonne expérience. On a été contraint d'annuler 2 billets sur les 4 billets qu'on avait acheté pour la visite du Colisée et ils nous ont remboursés. Je recommande.

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Frederic D 2026.04.28

     

Verified

Audioguide Je n’ai malheureusement pas pu récupérer l’audioguide avant la visite de la basilique car j’étais enretard, mais le prestataire Tour in the city a été trés compréhensif et m’a remboursé.

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Reply from Tour in The City 2026.05.01

Merci pour votre retour.Nous sommes désolés d’apprendre que vous n’avez pas pu récupérer l’audioguide en raison de votre retard. Cependant, nous sommes ravis de savoir que le prestataire, Tour in the City, a fait preuve de compréhension et a procédé au remboursement.Si vous avez d’autres questions ou besoin d’assistance à l’avenir, n’hésitez pas à nous contacter.

David G 2026.04.25

     

Verified

Sehenswert Ich würde jederzeit wieder hin, definitv ne Führung wert. Mehrere Tage einplanen, damit man möglichst viel sieht!

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Reply from Tour in The City 2026.04.28

Vielen Dank für deine tolle Bewertung! 😊Es freut uns sehr, dass dir die Führung durch das Kolosseum, den Palatin und das Forum Romanum so gut gefallen hat und du sie weiterempfehlen würdest. Du hast absolut recht – es gibt unglaublich viel zu sehen, und mehrere Tage einzuplanen ist eine großartige Idee, um alles in Ruhe zu entdecken.Wir hoffen, dich bald wieder in Rom begrüßen zu dürfen!

David G 2026.04.25

     

Verified

Sehenswert Ich würde jederzeit wieder hin, definitv ne Führung wert. Mehrere Tage einplanen, damit man möglichst viel sieht!

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Reply from Tour in The City 2026.04.28

Vielen Dank für deine tolle Bewertung! 😊Es freut uns sehr, dass dir die Führung durch das Kolosseum, den Palatin und das Forum Romanum so gut gefallen hat und du sie weiterempfehlen würdest. Du hast absolut recht – es gibt unglaublich viel zu sehen, und mehrere Tage einzuplanen ist eine großartige Idee, um alles in Ruhe zu entdecken.Wir hoffen, dich bald wieder in Rom begrüßen zu dürfen!

NMH 2026.04.22

     

Verified

An enjoyable and intelligent historical tour of more than buildings and ruins. Daniel did an excellent job with communicating a needed start time change far in advance. The meet up point was on a main road, easy to find and just a short walk to the Colosseum. Our guide, Eva, was beautiful, warm, soft spoken and exceptionally intelligent. She paced the delivery of factual information well, gave everyone enough time to ask questions and to take pictures and gave everyone advance notice about mandatory security check lines before we got there. I HIGHLY recommend Eva and this tour operator for first and repeat visitors.

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Reply from Tour in The City 2026.04.24

Thank you very much for your kind words.We are delighted to hear that you enjoyed the tour and that both Daniel and Eva made your experience smooth and engaging. Eva will be especially happy to know that her passion and knowledge were appreciated.Providing a well-paced and meaningful experience is exactly what we aim for, so your feedback truly means a lot to us.We hope to welcome you again in Rome in the future!Warm regards,StefanoTour in the City

NMH 2026.04.22

     

Verified

An enjoyable and intelligent historical tour of more than buildings and ruins. Daniel did an excellent job with communicating a needed start time change far in advance. The meet up point was on a main road, easy to find and just a short walk to the Colosseum. Our guide, Eva, was beautiful, warm, soft spoken and exceptionally intelligent. She paced the delivery of factual information well, gave everyone enough time to ask questions and to take pictures and gave everyone advance notice about mandatory security check lines before we got there. I HIGHLY recommend Eva and this tour operator for first and repeat visitors.

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Reply from Tour in The City 2026.04.24

Thank you very much for your kind words.We are delighted to hear that you enjoyed the tour and that both Daniel and Eva made your experience smooth and engaging. Eva will be especially happy to know that her passion and knowledge were appreciated.Providing a well-paced and meaningful experience is exactly what we aim for, so your feedback truly means a lot to us.We hope to welcome you again in Rome in the future!Warm regards,StefanoTour in the City

okmisschi 2026.04.22

     

Verified

Too late Sabrina was amazing, so full of excitement and information! She was our handler? But the tour was an hour late and the person who gave the actual tour was wooden and wasn’t from Italy so there was no pride or excitement. She was very hard to understand and the tour was flat and a disappointment

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Reply from Tour in The City 2026.04.23

We’re very sorry to hear that your experience did not fully meet expectations, and we truly appreciate you taking the time to share your feedback.Our agency always does its utmost to provide maximum assistance in cases of delays or last-minute changes. However, as clearly indicated in the product description, the Scavi access and its scheduling depend entirely on the Fabbrica di San Pietro, and unfortunately this is beyond our control.That said, we’re very glad to hear that Sabrina made a positive impression with her enthusiasm and support throughout the experience.We sincerely hope that, despite these inconveniences, the uniqueness of the visit and the extraordinary nature of the site still left you with a memorable impression.

Véronique S 2026.04.20

     

Verified

jolie visite Très belle basilique et très joli tour en bateau mais agence vraiment pas nette, manque de précisions sur le point de prise du bâteau, et contrat hop-up annulé dernière minute, mais finalement possible en accord avec le bateau en direct, et prix du bateau en direct nettement moins cher que prix agence.... Donc un peu limite....

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Reply from Tour in The City 2026.04.23

Nous vous remercions pour votre retour.Nous souhaitons préciser que le prix du forfait proposé via notre agence inclut non seulement le service lui-même, mais également les commissions de la plateforme, l’assistance client, les frais bancaires ainsi que les taxes. Ces éléments expliquent la différence de tarif par rapport à un achat effectué directement sur place.Nous restons bien entendu à votre disposition pour toute clarification supplémentaire.

Tracey S 2026.04.17

     

Verified

Great way to relax whilst seeing the sites We had excellent, friendly communication from the start. Full explanation of the trip when we collected our tickets, including an app for the tour, a map of where to go and advice on timings. We were very lucky to have beautiful sunshine for the Tiber river boat which made the views even more breathtaking taking.

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Reply from Tour in The City 2026.04.18

Thank you so much for your kind review!We’re delighted to hear that you enjoyed the experience and found it a relaxing way to explore the sights of Rome. It’s great to know that our team’s communication and support—from ticket collection to the app, map, and timing advice—helped make everything smooth and enjoyable.And how wonderful that you had beautiful sunshine for your Tiber River cruise—those views are truly special in the right light!We hope to welcome you again soon for another memorable experience in Rome.

Lipikarani J 2026.04.15

     

Verified

A Unique and Unforgettable Vatican Experience This underground tour of the Vatican was absolutely unforgettable. Descending below St. Peter’s Basilica into the ancient burial grounds felt like stepping back in time. The guide provided detailed explanations about the Roman necropolis and the discovery of Saint Peter’s tomb. The group was small, which made the experience more intimate and allowed us to ask questions. If you’re visiting the Vatican, this tour is definitely worth doing. It adds a deeper understanding of the Basilica and its incredible history.

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Reply from Tour in The City 2026.04.17

Thank you for sharing your experience! We’re delighted to hear that the Vatican Scavi tour left such a strong impression. It’s truly a unique journey through history, made even more special by expert guidance and a small group setting. We hope to welcome you again in Rome soon!

Lipikarani J 2026.04.15

     

Verified

A Unique and Unforgettable Vatican Experience This underground tour of the Vatican was absolutely unforgettable. Descending below St. Peter’s Basilica into the ancient burial grounds felt like stepping back in time. The guide provided detailed explanations about the Roman necropolis and the discovery of Saint Peter’s tomb. The group was small, which made the experience more intimate and allowed us to ask questions. If you’re visiting the Vatican, this tour is definitely worth doing. It adds a deeper understanding of the Basilica and its incredible history.

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Reply from Tour in The City 2026.04.17

Thank you for sharing your experience! We’re delighted to hear that the Vatican Scavi tour left such a strong impression. It’s truly a unique journey through history, made even more special by expert guidance and a small group setting. We hope to welcome you again in Rome soon!

Shanna O 2026.04.11

     

Verified

Must to enjoy busy Colosseum! Truly enjoyed this tour! Great value, friendly and knowledgeable guide and easy! I am so happy we booked this tour because it helped for entry and to get the best experience from our visit to the Colosseum. Highly recommend! Our host was fabulous! She made it exciting and engaging. Lots of history and information. Thank you!

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Reply from Tour in The City 2026.04.15

Thank you so much for your kind words! 😊We’re thrilled to hear you truly enjoyed the Colosseum, Palatine Hill, and Roman Forum tour. Avoiding the busy crowds and having a knowledgeable, engaging guide really makes all the difference—and we’re so happy your host made the experience exciting and memorable!Your recommendation means a lot to us. We hope to welcome you back in Rome again soon 🇮🇹✨

Shanna O 2026.04.11

     

Verified

Must to enjoy busy Colosseum! Truly enjoyed this tour! Great value, friendly and knowledgeable guide and easy! I am so happy we booked this tour because it helped for entry and to get the best experience from our visit to the Colosseum. Highly recommend! Our host was fabulous! She made it exciting and engaging. Lots of history and information. Thank you!

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Reply from Tour in The City 2026.04.15

Thank you so much for your kind words! 😊We’re thrilled to hear you truly enjoyed the Colosseum, Palatine Hill, and Roman Forum tour. Avoiding the busy crowds and having a knowledgeable, engaging guide really makes all the difference—and we’re so happy your host made the experience exciting and memorable!Your recommendation means a lot to us. We hope to welcome you back in Rome again soon 🇮🇹✨

Derichter1224 2026.04.08

     

Verified

Terrible Company Absolutely terrible company. I booked 4 months in advance just to be told a couple of days before traveling that they cancelled our tour for "operational reasons." They offered another tour at an inconvenient time when we were already booked. I had to find a more reputable company and it cost me almost $100 more to rebook. Look elsewhere, these guys will let you down.

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Reply from Tour in The City 2026.04.09

Thank you for your review.We would like to clarify that your tour was not cancelled without an alternative, as stated. Due to operational requirements imposed by the site, we requested a change of approximately 60 minutes to the tour start time.This adjustment was communicated in advance and represented the only available option to proceed with the tour. As you chose not to accept the revised timing, we were unable to provide the service.While we understand this did not fit your plans, it is not accurate to say that no solution was offered.Kind regards,TOUR IN THE CITY TEAM

Derichter1224 2026.04.08

     

Verified

Terrible Company Terrible company. Cancelled tour at the last minute. Cost me extra to re-book with another company but worth it. Stay Away.

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Reply from Tour in The City 2026.04.09

Thank you for your review.We would like to clarify that your tour was not cancelled without an alternative, as stated. Due to operational requirements imposed by the site, we requested a change of approximately 60 minutes to the tour start time.This adjustment was communicated in advance and represented the only available option to proceed with the tour. As you chose not to accept the revised timing, we were unable to provide the service.While we understand this did not fit your plans, it is not accurate to say that no solution was offered.Kind regards,TOUR IN THE CITY TEAM

Derichter1224 2026.04.08

     

Verified

Terrible Company Absolutely terrible company. I booked 4 months in advance just to be told a couple of days before traveling that they cancelled our tour for "operational reasons." They offered another tour at an inconvenient time when we were already booked. I had to find a more reputable company and it cost me almost $100 more to rebook. Look elsewhere, these guys will let you down.

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Reply from Tour in The City 2026.04.09

Thank you for your review.We would like to clarify that your tour was not cancelled without an alternative, as stated. Due to operational requirements imposed by the site, we requested a change of approximately 60 minutes to the tour start time.This adjustment was communicated in advance and represented the only available option to proceed with the tour. As you chose not to accept the revised timing, we were unable to provide the service.While we understand this did not fit your plans, it is not accurate to say that no solution was offered.Kind regards,TOUR IN THE CITY TEAM

Sarah-Jo Doucet 2026.04.07

     

My friend and I booked a private tour of the Colosseum and Palentine Hill. Our tour guide, Ava (or Eva?), was on time, fully prepared, and super knowledgeable. We can’t say enough, good things about her and the tour. The other staff in the office were also very helpful and friendly.

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Reply from Tour in The City 2026.04.07

Thank you so much for your kind words! We’re thrilled to hear you had such a great experience exploring the Colosseum and Palatine Hill with Eva. She’ll be very happy to know she made your visit special!

It also means a lot to hear your appreciation for our team at the office—we always strive to provide the best support from start to finish.

We hope to welcome you again soon for another unforgettable experience in Rome!