Verified Company
It was ok. My food was cold and seemed like it had likely been reheated instead of cooked fresh. Prime rib was literally room temp on my plate. Salad was very wilted and limp and looked and tasted more like weeds than lettuce. Looked to have been prepped several days ago and left to soak up all the weirdness of the walk in cooler. Service was good, Natalie is a fine waitress. Just seemed like her counter parts in the kitchen needed to get their game up to her level. The food took forever to arrive and when it did it was cold and one person at the tables food didnt come at all until the rest of us were nearly done. In general pretty bland food I would prefer to forget. Ice cold mashed potatoes or little bits of French fries that look like the sweepings off the French fry factory floor. Maybe we just went on an off night? We usually venture into desserts, but after the long wait and then mediocre cold food we were all ready to be done. Maybe I will give it another try? (I have heard buffet is where they shine) Maybe not too.?
Reply from West Wind Supper Club
2025.12.09
Thank you for your detailed feedback. We’re sorry to hear that your experience fell short of expectations. This is not the standard we strive for, and your comments will help us address these concerns with our kitchen and service teams. We’re glad to hear Natalie took good care of you; she is excellent and always wants guests to enjoy their meals. Had she known there were issues at your table, she would have welcomed the chance to make things right on the spot. We hope you consider giving us another try in the future, including one of our popular buffet nights!
West Wind Supper Club is truly a gem in River Falls. Not only is the food always incredible and the atmosphere welcoming, but their commitment to our community is unmatched. They've been a generous sponsor of Mrs. Wisconsin International 2025 and this speaks to their heart for supporting local. I am so grateful for their partnership in my journey to Mrs. International. West Wind is a true asset to River Falls - five stars all the way!
Reply from West Wind Supper Club
2025.11.21
Sarah, thank you so much for your incredibly kind words. We’re truly honored to support you on your journey, and even more grateful for the positive impact you make in our community. Your appreciation means a lot to our team. Congratulations again on your achievements! We’re cheering you on all the way! 💛
The cauliflower appetizer is to die for. I especially loved that it came out as a whole head of cauliflower with the leaves and everything still attached. That way you KNOW it's fresh. Also amazing soups!
Reply from West Wind Supper Club
2025.11.13
Thank you, Nikki! We’re so glad you enjoyed the cauliflower appetizer and our soups! They’re both among our staff's favorites, too! We appreciate you sharing your 5 stars and kind words and hope to welcome you back to West Wind again soon.
Hard to find kitchen staff that knows gluten free option.
Reply from West Wind Supper Club
2025.11.17
Hi Linda, thank you for sharing your feedback. We take food allergies and dietary needs very seriously, and all of our gluten-free menu items are clearly marked to help guide guests. Our staff also receives training to ensure safe preparation and handling of gluten-free dishes. We’d really appreciate the chance to learn more about what happened so we can address it with our team. If you’re willing, please reach out to us at info@thewestwind.com with the date and time of your visit. Thank you for helping us improve.
We went there for a weekend lunch, and I forgot to take a picture of the meal. It was definitely a Midwest portion! French onion soup was great! Definitely will be back for dinner to try the prime rib! My friends pulled pork was huge, and so was my meatloaf!
Reply from West Wind Supper Club
2025.11.12
Thank you for visiting and for sharing your experience! We’re thrilled to hear you enjoyed the generous portions and that the French onion soup was a hit. We look forward to welcoming you back soon—our prime rib will be waiting for you! ;)
ordered prime rib.
it was overdone, food was cold even though i'm 3 mins away. the cut didn't seem like a good quality king cut prime rib.
they forgot my side order. i also had to stand there a long time while people ignored me. the person who rung me up tried to keep my change as a tip. didn't look like a super club to me. thanks for the cold overdone prime rib
what more few more details do you want westwind? i think i explained enough. you don't overcook prime rib
Reply from West Wind Supper Club
2025.11.03
11-03-25 Jason, We were hoping to confirm the date and time of your visit so we could address your particular experience with our team. We're human and do make mistakes. Our goal is to learn from them and continue to improve the experience for our guests. Thank you.
We’re sorry to hear about your experience, Jason. To help us with our goal of continuous improvement, our management team would like a few more details. If you're willing to share, please email us at info@thewestwind.com. Thank you for bringing this to our attention and we hope you will give us another opportunity in the future to wow you!
We’re sorry to hear about your experience, Jason. To help us with our goal of continuous improvement, our management team would like a few more details. If you're willing to share, please email us at info@thewestwind.com. Thank you for bringing this to our attention and we hope you will give us another opportunity in the future to wow you!
We went for anniversary and shared the NewYork Strip….way high priced… $38…it was tough, somewhat fatty n no taste! Prices way too high. Won’t be back.
Reply from West Wind Supper Club
2025.11.03
We’re disappointed to hear that your meal didn’t meet expectations, especially on such a special occasion. That’s not the experience we want for our guests. We’d appreciate the chance to learn more—please reach out to us directly at info@thewestwind.com so we can follow up. Thank you, Shar!
Me and my friends are there every Monday for bingo and pizza. The staff is phenomenal and our bingo experience is always perfect.
Reply from West Wind Supper Club
2025.10.27
Thank you for playing with us and supporting the River Falls Youth Hockey Association when you do! Looking forward to tonight's jackpot! Will this one be yours? [wink, wink]
Waitress slapped down menus on our table. Nobody came to take our order after 15 minutes. Told the person at the desk we were leaving, they just said "ok bye" no apology.
Reply from West Wind Supper Club
2025.10.22
Michael, we’re sorry to hear about your experience. That’s not the level of hospitality we aim to provide, and we appreciate you letting us know. We’d like to learn more so we can address this with our team. If you could please reach out to us at info@thewestwind.com with the date and time of your visit and any additional details, we’d greatly appreciate it. Thank you for bringing this to our attention and giving us the opportunity to improve.
My husband and I went there for our 52nd wedding anniversary. We'd never been. We had an amazing experience! Our server, Taylor,was delightful and so attentive. The atmosphere was cozy and warm. The food fabulous! It's our new favorite place. Well worth the 30 minute drive.
Reply from West Wind Supper Club
2025.10.22
Happy Anniversary! Thank you for choosing West Wind for your celebration. We're so glad to hear you enjoyed your visit and look forward to seeing you again soon!
