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Reviews ( 2703 )
Anand Mavani
2025.03.20
Absolutely perfect job repairing my Dyson which needed a clean, service and a new trigger / handle. Fab comms all the way through!
2025.03.11
2025.03.11
| United Kingdom
Dyson V10 Trigger, Body and Motor Replacement
10 out of 10 service from Vacuum Wizard, part arrived next day and fitted in minutes. V10 lives to work another day.
2025.03.06
2025.03.06
| United Kingdom
Dyson hairdryer repair
Excellent service - quick efficient and cost effective ! Very professional and a pleasure to deal with
Robert Murray
2025.02.27
From first contact to receiving my Dyson hair
Dryer back , service was very smooth and repair was Perfect, plus I don’t need to listen to my wife moaning about wet hair
Thanks Vacuum wizard👍👍
Neil Goodwin
2025.02.25
Very helpful people, and professional. Would recommend.
2025.02.22
2025.02.22
| United Kingdom
Dyson Repair
I had a faulty Dyson handheld vacuum which posted off to The Vacuum Wizard, I got a call with the diagnosis shortly after they received it, quoted repaired and returned in amazing order. Very happy and good value
Date of experience: 22 February, 2025
Date of experience: 22 February, 2025
Jason Law
2025.02.12
2025.01.25
2025.01.25
| United Kingdom
Prompt Response, Good Service
Very good. Had a query after ordering, left a voice message and was called back very quickly. Very easy to order and all items arrived on time.
2025.01.24
2025.01.24
| United States
Can’t fault these guys!
Thought my V11 was scrap until I saw these guys. Superb service, machine fixed and back with me in a couple of days, no fuss!
Highly recommended, great value too.
2025.01.21
2025.01.21
| United Kingdom
Very good
Very good. Answered e mails very quickly. Hoover retuned within a week of sending. Good as new, excellent job would recommend.
Paul Hartley-Nadhar
2025.01.10
I'm not a fan of the throw away society so I was delighted to find the vacuum wizard. New motor fitted to my Dyson in one day and at a fraction of the cost of a new machine. 5 star job. Highly recommended
Sarah Prosser
2024.12.21
Would highly recommend The Vacuum Wizard! Prompt, friendly service and very reasonably priced. Thanks so much!
2024.12.12
2024.12.12
| United Kingdom
BE WARNED
Yes I do realise it's my own fault for not reading the fine print, but the description page for this battery uses the words "GENUINE DYSON" 7 times. Yes seven!
Of course it's not, it's a Chinese copy. But really seven times? I can't be the first to have been deceived into foolishly buying one of their parts under these circumstances.
Although possibly legal, this is blatantly cynical, crafty word-play with only one deliberate and devious aim, and I'm embarrassed to admit it worked. Shame on them.
2024.12.11
2024.12.11
| United Kingdom
Fast & Efficient
Replacement battery required for my Dyson ordered late on Monday evening, delivered on Wednesday morning. Much simpler website than others to ensure the right product was ordered.
Andrew Simpson
2024.12.02
Great service from Vacuum Wizard, fast and efficient and saved me a lot of money not having to replace my Dyson. Very helpful and excellent price.
Alysha Kassam
2024.11.22
Would highly recommend. My Dyson airwrap broke and Dyson couldnt tell me what was wrong and didn't help at all. I found the vacuum wizards and sent them the airwrap, they were able to quickly diagnose the problem. Didn't try to oversell me on anything - they wait efficient and professional.
Alex Perkins
2024.11.22
Couldn't be more helpful and was affordable offering big repair ( replace motor) for less than Dyson. Also accommodated my timescale as needed to collect in just a few days. Thank you !
Jamie Campbell
2024.11.22
I got the model wrong but Justin still managed to sort me out, lovely guy, fast workers 👍
2024.10.23
2024.10.23
| United Kingdom
Excellent Company
I contacted customer service to order a moterised brush for my Dyson Cordless Vacuum which was ordered at about 1.40pm on 7th October 24 and it was delivered at 11.45am the next morning, great service. The staff were very cheerful and friendly and the service was amazing. Its not very often that you say excellent service these days but credit where its due. Thank you.
Date of experience: 07 October, 2024
Date of experience: 07 October, 2024
Dmitry Simonov
2024.10.22
I wanted to share my experience, as it didn't match what most of the reviews say about this company. I ordered vacuum diagnostics on 24.09 and shipped my Dyson the following day. The vacuum was delivered to the Vacuum Wizard on 26-09-2024.
I wrote two emails over the course of two weeks asking about the status of my order but received no response, which is disappointing as it feels like the company ignores email inquiries entirely.
After 19 days, I finally received a call informing me of the repair price, which was higher than buying a second-hand vacuum with all the accessories—so it just didn’t make financial sense. The vacuum was then returned to me the next day.
I wanted to let others know that your experience might not be as smooth and quick as other reviews suggest. My main complaint is that the process took longer than expected, and my inquiries were ignored. For now, I’m giving only 2 stars.
