The Rose Reviews

MD A. 2026.04.27

     

On April 20th, I called this location to make an appointment and spoke with Esther who refused to help and wouldn't make an appointment for my mammogram even though I informed her that I was having pain on the right side. I then had to call back 3 times to leave a message for the supervisor Katia Sanchez. Katia eventually called me and I made an appointment for April 24th. I arrived for my appointment on time at 1PM and about 16 minutes later I asked the lady in window No. 2, she had brown wavy/curly hair pinned up and I believe she's Latina but not wearing a name the or didn't see a nameplate on her desk. I said excuse me do you know how long the wait is and before I could finish my question she interrupted me rolled her eyes and said you need to wait until I call you. She seemed bothered that I asked her anything and she didn't have anyone at her desk but she was too busy on her personal cell phone to be bothered with my question. I said okay you don't have to be rude and she replied well you need to wait. I went back to this same RUDE unprofessional lady and told her just cancel my appointment and I left the office. I rearranged my workday and I'm in pain and need a mammogram and this is how the Rose treats their patients. Omw back to work I called and left a message with Deborah for Katia Sanchez to call me and that was at 1:30PM on April 24th and still no returned call from Katia. I have now wasted a few days with the Rose and hopefully find a place this week to have my mammogram. The Rose needs to do better and they can respond to this review but actions speak louder than words!!

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Reply from The Rose

Thank you for contacting The Rose. We strive to respect each of our patients' time, while providing every woman the high-level of quality breast care she deserves. Occasionally, appointments take more than the allotted time to address the patient's needs, just as you experienced with an additional 16-minute wait. We appreciate you bringing your concerns about this delay to our attention.

Pamela Cortez 2026.04.21

     

Dr. Dixie Melilo law is amazing. She’s so caring and loving and the staff is awesome and how they care for you. Thank you for all your support.

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Reply from The Rose

Thank you for sharing your support for The Rose, Pamela! We are so glad you had a positive experience with us. We will be sure to share your kind words with our team. Please share the importance of annual mammograms with your friends and family!

Julie J 2026.04.10

     

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Reply from The Rose

Thank you, Julie! We appreciate you taking the time to rate our location so favorably.

Latesha 2026.04.07

     

Great care. Very gentle and exceptional customer service. Thank You

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Reply from The Rose

Thank you for sharing your support for The Rose, Latesha. We are so glad you had a positive experience with us. Please encourage your friends and family to schedule their annual mammograms!

Tamu Tucker 2026.04.06

     

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Reply from The Rose

Thank you, Tamu! We appreciate you taking the time to rate our location so favorably.

Shellisha Canada 2026.04.04

     

Very clean and quick. Tech is very professional and she easily communicate what she need you do. She explains the process before doing them.

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Reply from The Rose

Thank you for sharing your support for The Rose, Shellisha. We are so glad you had a positive experience with us. Please encourage your friends and family to schedule their annual mammograms!

Nyesha Simpson 2026.03.24

     

This place is amazing!! The staff are so nice and the tech who did my breast exam was very good! Will definitely be back 💖

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Reply from The Rose

Thank you for sharing your support for The Rose, Nyesha. We are so glad you had a positive experience with us. Please encourage your friends and family to schedule their annual mammograms!

Rose Gonzalez 2026.03.23

     

This place is Amazing has a mammogram & Bone Density test done . The staff and nurses were Sweet, Gentle and very compassionate Thank you

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Reply from The Rose

Thank you for sharing your support for The Rose! We are so glad you had a positive experience with us. We will be sure to share your kind words with our team. Please share the importance of annual mammograms with your friends and family!

Natalie 2026.03.20

     

Heartless I am extremely disappointed with my experience at The Rose. I was told I needed an imaging order before scheduling, so I went through telehealth to obtain one. After getting that, I was then told the order had to be worded a very specific way. I corrected that and obtained the updated order, only to be told AGAIN that it still wasn’t acceptable because it did not include both breasts—even though my concern is in one breast. This process has been confusing, inconsistent, and unnecessarily stressful while I am trying to get evaluated for a breast mass. Clear, accurate instructions should have been provided from the beginning instead of repeatedly changing requirements and delaying care. For a facility that serves patients dealing with serious and time-sensitive health concerns, this lack of clear communication is unacceptable. Patients should not have to navigate multiple barriers just to get an appointment.

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Natalie 2026.03.20

     

The lack of clear communication caused delays in getting care for a breast concern, which is unacceptable. Patients should not have to navigate confusing and inconsistent instructions just to schedule an appointment. After reaching out after my bad review I I am even mor disappointed with my experience at The Rose. I was told I needed an imaging order before scheduling, so I went through telehealth to obtain one. After getting that, I was then told the order had to be worded a very specific way. I corrected that and obtained the updated order, only to be told AGAIN that it still wasn’t acceptable because it did not include both breasts—even though my concern is in one breast. This process has been confusing, inconsistent, and unnecessarily stressful while I am trying to get evaluated for a breast mass. Clear, accurate instructions should have been provided from the beginning instead of repeatedly changing requirements and delaying care. For a facility that serves patients dealing with serious and time-sensitive health concerns, this lack of clear communication is unacceptable. Patients should not have to navigate multiple barriers just to get an appointment.

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Reply from The Rose

We would appreciate the opportunity to talk with you about your experience at The Rose, Natalie. Please send an email to info@therose.org with your contact information so a supervisor can reach out to you directly. Thank you.

Danelia Castellon 2026.03.12

     

Very good and neat place! Smiling front desk

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Reply from The Rose

Thank you for sharing your support for The Rose, Danelia! We are so glad you had a positive experience with us. Please share the importance of annual mammograms with your friends and family!

David White 2026.03.11

     

Told us to come in for our initial appointment and they'd work out a payment plan. When we got there with 2 children under 2 taking the day off work they told us they dont do payment plans for first time patients. After going back and forth they finally agreed to see us. Then the doctor made my wife's problem worse and we had to go to another doctor who fixed his mistake.

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Reply from The Rose

We would appreciate the opportunity to talk with you about your experience at The Rose, David. Please send an email to info@therose.org with your contact information so a supervisor can reach out to you directly. Thank you.

Micah 2026.03.11

     

Very nice people and good at their job

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Reply from The Rose

Thank you for sharing your support for The Rose, Micah! We are so glad you had a positive experience with us. We will be sure to share your kind words with our team. Please share the importance of annual mammograms with your friends and family!

Denise Smith 2026.03.10

     

So, this is my second mammogram at the rose. I've also received an ultrasound here as well. Staff is polite, but not overly friendly. The issue that I have, has to do with ceiling tiles. I didn't pay attention to them during my first mammogram, but during the ultrasound, laying on the table, I couldn't help but look up at the ceiling. One of the ceiling tiles was not a tile but a mesh screen. The type normally throughout an office building, except this mesh screen was not on an input or output for the HVAC system as would be expected. Just a mesh tile that I could see into the ceiling of the building. I pointed it out to the tech and as I was leaving, saw whom I assumed was an office manager, walking into the room to hopefully address the issue. Boobs out, with a mesh ceiling tile did not give me the confidence of privacy, as would be expected from this type of facility. I thought, maybe i was the first to notice and since i brought it to attention, it was maybe a fluke and would be taken care of. Fast forward to a year later and I go in for my annual mammogram. In the mammogram room, I look up to the ceiling and what do I see, but another mesh ceiling tile looking straight up into the ceiling and not on a HVAC register. I didn't get a pic of yesterday's one but attached is one I took last year that shows clearly this was looking into the ceiling. I suggest contacting building management to get solid ceiling tiles to ensure private spaces in this facility. If mesh ceiling tiles will be used, perhaps place them in the hallway and not exam rooms.

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Reply from The Rose

Thank you for contacting The Rose, Denise. The ventilation tiles help alleviate heat generated by the mammography equipment. However, we appreciate your concern regarding patient privacy and we are working to replace the ventilation tiles with standard ceiling tiles for the comfort of all our patients. If you'd like to speak with a supervisor about your experience further, please contact our team at info@therose.org.

Dingoisthebear Best 2026.02.25

     

The Rose and there wonderful staff I recommend it very professional, Michelle was very attentive, kind and helpful thank you.

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Reply from The Rose

Thank you for sharing your support for The Rose! We are so glad you had a positive experience with us. We will make sure to share your kind words with our team. Please encourage your friends and family to schedule their annual mammograms!

LT 2026.02.20

     

This is The place to have your mammography! The insured covering the uninsured at a nonprofit center ensures access to care!

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Reply from The Rose

Thank you for sharing your support for The Rose, LT. We are so glad you had a positive experience with us. Please encourage your friends and family to schedule their annual mammograms!

Angelica Toro 2026.02.18

     

Definitivamente de los peores lugares. No te ayudan, te facturan cifras que como en mi caso son falsas. No se toman en serio su trabajo de revisar cada caso y cada factura, solo cuando de sorpresa te llega un Bill de más de mil dólares. No Es correcto qué facturen mal.No es correcto que de la nada te dañen tu vida crediticia que con tanto esfuerzo se construye en este país. Así que piénsalo dos veces.

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Reply from The Rose

Agradeceríamos la oportunidad de hablar con usted sobre su experiencia en The Rose, Angelica. Envíe un correo electrónico a info@therose.org con su información de contacto para que un supervisor pueda contactarle directamente. Gracias.

DeNeka Dove 2026.02.18

     

Everything went well. Everyone was welcoming and created a calm atmosphere for my first mammogram. Definitely get your girls checked and go where they will see to it.

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Reply from The Rose

Thank you for sharing your support for The Rose, DeNeka. We are so glad you had a positive experience with us. Please encourage your friends and family to schedule their annual mammograms!

Olga Fernandez 2026.02.05

     

Amy She is GREAT , very gentle Is a good assets

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Reply from The Rose

Thank you for sharing your support for The Rose, Olga! We are so glad you had a positive experience with us. We will be sure to share your kind words with our team. Please share the importance of annual mammograms with your friends and family!

Donna King 2026.02.04

     

This morning I went to get my mammogram done for the first time at the Gallery location and my experience with The Rose was great, everyone there are very nice and respectful very professional. I was done before my appointment time, ladies if you haven't had yours done it don't take long and it doesn't hurt like many has stated, so please go take care of yourself if you haven't yet better to know then not know, blessings to all and thanks to my supporters who showed up for me I love you ladies and thanks to the staff at The Rose. Remember go get check.

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Reply from The Rose

Thank you for sharing your support for The Rose, Donna. We are so glad you had a positive experience with us. Please encourage your friends and family to schedule their annual mammograms!