The Ram's Head Inn Reviews

Victoria Gaffney 2024.07.20

     

We have been going to the rams head inn for 8 years and have never ever experienced such horrible service. We had a massive party of about 15 people and a few children. We were seated at 7pm and as soon as the waitress saw how many people her eyes lit up with $$. We ordered drinks and children’s food and bread as soon as we saw the waitress. After a long wait, we still only had our drinks no bread no food after we had asked the waitress multiple times where the appetizer and children’s food was (chicken fingers) and she proceeded to tell us she had forgot to put in the order and would handle it. After over an hour and 20 minutes we had no BREAD or children’s food we decided we were not staying for food because of how poor the service. The service was horrible and we are extremely disappointed that this happened after 8 years . We were left there with no food, horrible service and starving children!! Will not be recommending this to anyone!!

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Diane Snyder 2024.07.17

     

WARNING: If you decide to stay here make sure valuables jewelry money etc are out of view or locked up .or have your own hidden camera anyway ..sat July 6th I went out to get coffee and explore the island when I returned I noticed my bed was made up ( cleaning crew were in the hallway when I left ) a used coffee cup with coffee in it sitting next to the magazine on the nightstand I thought was odd because I knew I didn’t drink coffee that morning and then I noticed that earrings I had laying there on the magazine were missing ..( I made sure I locked the door before I left) .. I went through the whole room and my car just to make sure I didn’t misplace them or blame someone ..They had been there since 4th of July ( I took them off that evening they were cute sparkly flag earrings I got a lot of compliments on them not expensive but that wasn’t the point) This was July 6th I spoke to the front desk person who put me in touch with the mgr who asked me to come into a private dining room and explained how sorry she was how the owner was shocked nothing like this had ever happened I could file a police report etc and that they take this very serious would follow up asap .. 9 days later after hearing nothing I called them next day received a call from the same mgr who spoke with the cleaning crew and of course nobody knows anything ..professionally I believe the owner should have called me ..That would have been the appropriate response.. Needless to stay when I come back to shelter island ..I won’t be staying at Rams head Inn .( Btw : I’m not the complaining type I’ve stayed in numerous BnBs hotels motels etc and in all my 59 years nothing like this has ever happened ..I was disheartened and honestly I felt violated because up until then I really enjoyed everything about the place…) Blessings D Kim Snyder ..

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Venera Zaripova 2024.07.12

     

Shocked not to get a hot meal for breakfast while paying over $500 a night

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Reply from The Ram's Head Inn 2024.07.12

Hello Venera,
Thank you for taking the time to review Rams Head Inn. The complimentary breakfast is advertised as a ""continental breakfast"", including pastries and coffee. The rate of the rooms are cometitive to those in the area. We are sorry to hear that you were disappointed and would love to discuss the matter. Please feel free to reach out to us at (631) 749-0811 or info@theramsheadinn.com to discuss this further.

Andrew Salter 2024.07.09

     

The Ram's Head Inn is a perfect example of an Inn with everything at it's fingertips, with no idea how to treat its customers. While the grounds and Inn itself are beautiful, I was quite disappointed at the level of service for the rate of over $550 per night. Not only was our room incredibly cramped and small (lacking basic equipment such as hair dryers, iron, etc.), and the service at the restaurant for dinner was painfully slow and inattentive, but the one thing an Inn of this caliber which claims it has free breakfast should provide - a hot, homemade breakfast, was not provided. The cheap, cold bites and Keurig coffee was not a welcoming sight. They clearly wanted us to wait until 11am to buy breakfast from their sub-par, overpriced restaurant. Additionally, the woman behind the counter had an attitude. The whole time I was there, I felt as though I was burdening them by my presence. Save yourself the anguish and don't stay here!

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Reply from The Ram's Head Inn 2024.07.12

Dear Andrew,

Thank you for taking the time to share your feedback about your recent stay at The Ram's Head Inn.

We are pleased to hear that you found our grounds and the inn itself beautiful. Our commitment is to maintaining the hisorical structure and grounds of our establishment which is steeped in the rich history of the area.
Speaking to your qualms, the breakfast included in your rate is a Continental Breakfast. We would love to speak with you to understand where you saw a hot breakfast advertised and where you booked so we can ammend for any future confusion of how the property is advertised.

Please feel free to reach out to us at (631) 749-0811 or info@theramsheadinn.com to discuss this further.

Graeme Kelly 2024.07.02

     

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Eugenia T 2024.06.19

     

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Richard M Sottosanti 2024.06.18

     

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Ahmad Ali 2024.05.29

     

It is a beautiful,scenic place.

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Rachel Wells 2024.03.31

     

Horrible service and food was not up to par with their reputation. Would never eat here or recommended this place ever again.

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Reply from The Ram's Head Inn 2024.04.02

Thanks Rachel for reaching out, and letting us know about your experience. We would love to give you a call, and find out specifically how we may have provided a better experience. Please feel free to reach out to us at (631) 749-0811 or reservations@theramsheadinn.com to discuss this further. Would love the opportunity to have you back, and try again.

Kevin Nguyen 2024.03.16

     

Breathe taking view, friendly staffs, delicious foods, and clean room.

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Noe Rose Travels 2024.02.29

     

It is my favorite hotel and favorite place to go chill on Shelter Island. The restaurant is also wonderful and you feel like you’re completely away from everything. It’s an exclusive community get away haven.

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James Rooney 2024.02.14

     

Well it’s worth the trip, sure you have to take a ferry to get to there but once you are there, it’s paradise!

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Jessica 2024.01.15

     

Wonderful winter getaway with thoughtful staff. Look forward to another trip soon.

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Reply from The Ram's Head Inn 2024.01.17

Jessica, pleasure to have you! Hope to see you, and the pup soon!
Best,
The RHI Team

Regina Maria 2024.01.13

     

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Claire Sullivan 2023.10.14

     

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Reply from The Ram's Head Inn 2023.10.16

Hi Claire, thanks for your 4-star rating! Feel free to reach out if there's anything specific you'd like to see improved. Looking forward to your next visit!

Jawana Watson Silvestri 2023.09.28

     

Very nice place to stay, recommend

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Steven Palamar 2023.09.24

     

Great location!

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Simone Rapple 2023.09.17

     

Absolute gem of a place...beautifully situated. Very olde worlde...hope it never changes.

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John Woltornist 2023.08.30

     

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Todd Conte 2023.08.26

     

Delicious food and great staff

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Reply from The Ram's Head Inn 2023.09.19

Thanks for your kind words, Todd Conte! We're glad to hear you enjoyed our place. Hope to welcome you back soon!