Verified Company
सत्यापित
Hey guys Don't waste your money and Time I had ordered pixel 4a From Them they sent me defective Product after I contacted them they replaced the device which took more than Two months All through I said to them I want all original product I Paid 10300 for the phone and sim ejecting pin and the replaced phone having all fake parts the display not orginal and Heavy battery issues and charging issues. Including Back panel is Also Fake.
I contacted them again they are saying like
Sir we checked and Everything is fine and they are saying the battery issues is from software problem it shows like that there but no problem. But In reality that is a major problem.Having The major problem in the phone then why they said Sir Everything is Fine. when they said this I immediately I cut the call so I don't to waste my time To Talking with Useless people. This is 100% Fraud.
I Given 1 star because there is no zero star.
But Anyway they will defend themselves but they know the actually what happened but they can't say public what is Reality.
Never Buy From Them.
The Reality is there are 100% fraud.
Never Buy from Them.
Edited (After the Response)
🔥 My Brutal Reply to The Phone Hub 🔥
You gave your sugar-coated excuses.
Here’s the raw truth no politeness, just facts for public transparency.
1.“Like New”? Don’t Make Me Laugh
First Pixel 4a had a huge scratch and a dead SIM slot.
That’s not “Like New” — that’s fraud.
I waited patiently for the first phone — big mistake.
Opened the box: a huge scratch screaming at me before I even powered it on.
SIM slot? Dead. Meaning it was never a phone, just a prop.
Selling that as “Like New” isn’t misleading — it’s straight-up fraud.
2. 7-Day Policy? Weak Excuse
I reported it immediately
Policies don’t excuse selling defective junk.
The “Opened Late” Excuse Won’t Save You
Yes, I opened it later than usual. But damage straight out of the box is your problem, not mine.
Scratches and dead hardware don’t magically appear because I waited a few days.
This wasn’t an accident — it was pre-packaged garbage.
3. Two Months = Zero Responsibility
60+ days to replace a bad device.
That’s holding my money hostage, not customer service.
Over 60 days to replace something you knew was defective from day one.
That’s not “processing time” — that’s holding my money hostage while you stall.
No serious business would take this long unless they simply doing a "scam"
4. Replacement = More Garbage
Your 7-Day Policy is a Joke
Fake display, fake back panel, battery issues.
You swapped one broken phone for another.
Policies are supposed to protect customers and sellers.
You use yours as a shield to hide behind when you get caught.
A broken device out of the box is not a “policy” issue — it’s a seller ethics issue.
5. “Software Bug” Excuse is Pathetic
If you knew, you should inform me before selling.
Don’t hide behind Google to dodge blame.
“Software Bug” Excuse is a Pathetic Deflection
You blamed Google instead of your own poor quality control.
If you knew about the bug, you should inform customers before selling.
That’s not a bug problem — that’s a dishonest seller problem.
6. Behaviour? Learn Yours First
Don’t Ever Lecture Me About Behaviour
First fix how you speak to customers.
I never threatened you — you just made that up because you had no answers.
Respect is earned. You earned zero.
If my tone was sharp, it’s because you delivered lies, delays, and defective junk.
Learn how to behave with customers.
7. “Goodwill Gesture”? Don't go there
Replacing junk you sold isn’t a favor — it’s your job.
Doing it two months late proves you don’t have responsibility.
8. Fraud, Start to Finish
First Phone: Defective
Second Phone: Defective with All Fake Parts
Months Wasted
Lies In Between
Endless excuses.
🚨 Public Warning:
Avoid this seller At Any Cost. They sell junk, blame customers, and call late replacements
“goodwill.”--Stay Away
Conclusion
I don't to waste me time by contacting you because I know it's a waste of time and i don't want people like with zero responsibility.
The Phone Hub से उत्तर दें
2025.08.13
Dear Vicky,
We sincerely regret the inconvenience you’ve faced, but we’d like to clarify the facts for transparency.
1. Order & Delivery: You ordered a Google Pixel 4a (Like New)—a condition that was not readily available. You agreed to wait, and we delivered it as promised after taking a 20% advance to secure the order.
2. Inspection & Return Policy: Our 7-day return policy was clearly communicated. However, you did not inspect the product for a week. The device had only a minor scratch (hardly visible), which is acceptable for a Like New refurbished unit.
3. Battery Issue: The battery recommendation error is a known software issue affecting all Pixel 4a devices after Google’s update—it’s not a hardware defect or a fault on our end.
4. Replacement Process: Despite the delay (due to sourcing another unit), we replaced your device as a goodwill gesture, even though the original product was genuine.
5. Professional Conduct: While we strive to assist customers, we also expect respectful communication. Your threatening calls and unprofessional behavior made resolution difficult.
We stand by the authenticity of our products and our commitment to customer satisfaction. If there’s a genuine defect, we’re happy to assist—but false accusations and misleading reviews harm small businesses unfairly.
We’d still be willing to help if you approach us constructively.
Best Regards,
TPH Support Team
We sincerely regret the inconvenience you’ve faced, but we’d like to clarify the facts for transparency.
1. Order & Delivery: You ordered a Google Pixel 4a (Like New)—a condition that was not readily available. You agreed to wait, and we delivered it as promised after taking a 20% advance to secure the order.
2. Inspection & Return Policy: Our 7-day return policy was clearly communicated. However, you did not inspect the product for a week. The device had only a minor scratch (hardly visible), which is acceptable for a Like New refurbished unit.
3. Battery Issue: The battery recommendation error is a known software issue affecting all Pixel 4a devices after Google’s update—it’s not a hardware defect or a fault on our end.
4. Replacement Process: Despite the delay (due to sourcing another unit), we replaced your device as a goodwill gesture, even though the original product was genuine.
5. Professional Conduct: While we strive to assist customers, we also expect respectful communication. Your threatening calls and unprofessional behavior made resolution difficult.
We stand by the authenticity of our products and our commitment to customer satisfaction. If there’s a genuine defect, we’re happy to assist—but false accusations and misleading reviews harm small businesses unfairly.
We’d still be willing to help if you approach us constructively.
Best Regards,
TPH Support Team
विज्ञापन
The Phone Hub से उत्तर दें
2024.10.02
Thank you, Ayub, for your wonderful review! We're thrilled to hear about your positive experience. Your support means a lot to us and inspires us to keep providing the best service possible. If you ever need assistance, feel free to reach out. 😊
TPH Customer Support
support@thephonehub.in
TPH Customer Support
support@thephonehub.in
विज्ञापन
The Phone Hub से उत्तर दें
2024.09.17
Thank you, Deepesh, for your positive feedback! We're delighted to know that you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future. 😊
TPH Customer Support
support@thephonehub.in
TPH Customer Support
support@thephonehub.in
Amazing experience while doing phone purchase from Phone Hub. Trust and Transperency is the main pillar of Phone Hub. Super fast delivery. Best discounted price. Quality checks were thoroughly done. Detailed information was shared. All in All 10/10 ratings. Keep it up.
The Phone Hub से उत्तर दें
2024.09.04
Thank you, SAPI's KITCHEN, for your wonderful feedback! We're delighted to hear about your positive experience. We'll continue to uphold our standards of trust, transparency, and speedy service. Looking forward to serving you again!
TPH Customer Support
support@thephonehub.in
TPH Customer Support
support@thephonehub.in
विज्ञापन
Easy to access and very affordable price. Most trustable app
The Phone Hub से उत्तर दें
2024.08.05
Thank you for your kind words, Samudrala! We're delighted to hear you find our app accessible and trustworthy. If you have any suggestions or need assistance, feel free to reach out.
Best,
TPH Customer Support
support@thephonehub.in
Best,
TPH Customer Support
support@thephonehub.in
विज्ञापन
The Phone Hub website is user friendly with a good selection of refurbished phones. It's easy to navigate,offers clear product details,and has a smooth checkout process.Delivery was prompt, and customer support was responsive.
Overall, a reliable site for buying refurbished phones.
The Phone Hub से उत्तर दें
2024.08.03
Thank you, Devi, for your wonderful feedback! We're delighted to hear that you had a smooth experience with our website and services. Your satisfaction is our priority, and we appreciate your trust in us.
Best regards,
TPH Customer Support
support@thephonehub.in
Best regards,
TPH Customer Support
support@thephonehub.in
Refurbished phone quality is very good. Customer service is very good.
The Phone Hub से उत्तर दें
2024.07.28
Thank you, Shubham! We're thrilled to hear you're satisfied with the quality of your refurbished phone and our customer service. Your feedback means a lot to us.
Best regards,
TPH Customer Support
support@thephonehub.in
Best regards,
TPH Customer Support
support@thephonehub.in
विज्ञापन