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Reviews ( 31 ) 5.0

Victoria Newton
Victoria Newton
2023.10.27
Highly recommend Natalie. I approached her feeling extremely overwhelmed, going through a sensitive personal situation and felt out of my depth with the whole mortgage process on my own. Natalie took the time and care to talk me through everything and explain it all to me so I felt confident in the process and being able to purchase a property for myself and my daughter. I can't thank her enough and will be recommending her to friends and family without a shadow of a doubt.
Reply from Natalie Hall - TMM 2023.07.09
Thank you so much Victoria for your lovely review 🥰. The house is lovely and will be all yours xxx
Dina Mills
Dina Mills
2023.08.17
Thank you Natalie for all your help in securing a new mortgage deal for me that is affordable in these difficult times. You not only delivered a professional and knowledgeable service but your engaging and efficient approach took all the stress out of what can be a gruelling experience. I will definitely use your services again. Dina
Reply from Natalie Hall - TMM 2023.08.19
Thanks Dina and thanks for being such a lovely client. Really appreciated your kindness and link to Cheltenham 🥰
Alvin Richards
Alvin Richards
2023.08.14
I cannot express enough how grateful I am to have come across the Mortgage Mum podcast, and specifically to have been guided through my Help to Buy mortgage repayment by Natalie Hall. This process was overwhelming, with so many steps to take and repayments to consider but Natalie was there every step of the way to offer her unwavering support and guidance. She was the calm amidst the chaos and reassured me that we could get through it together. I am so appreciative of all the help and advice she provided throughout the process. I wholeheartedly recommend the Mortgage Mum to anyone looking for expert mortgage advice, and I endorse Natalie Hall without hesitation for her professionalism, dedication, and exceptional customer service. Thank you, Natalie and the Mortgage Mum team, from the bottom of my heart!
Reply from Natalie Hall - TMM 2023.08.14
Thank you so much Alvin. This is such a lovely review and I really appreciate it. It was a bit of touch and go at times, however you put your trust in us all at The Mortgage Mum and I’m so pleased with the outcome. 🫶
John Fallowfield
John Fallowfield
2023.07.09
Natalie is an excellent mortgage broker; personable, knowledgeable and puts the best interests of her clients first. Highly recommend Natalie
Reply from Natalie Hall - TMM 2023.07.09
Thank you John, it’s been joyous meeting you Sarah and Benjy. I hope you send me pictures of the finished product 😊 xxx
Gemma Townsend
Gemma Townsend
2023.06.12
We have recently just used Natalie at the Mortgage Mum to help buy our dream home. What can I say from our initial conversation right through to completion, Natalie and the admin team have been absolutely amazing! Natalie comes with a wealth of experience and was able to guide us through the process step by step. Once we received our offer the mortgage mum admin team kept us updated by laising with our solicitor on the progress of our purchase! We didn't expect them to do this for us, in fact they provided us with more updates that our estate agents did! What an incredible service we received nothing was to much to ask for, Natalie really put our minds at ease and was able to answer all of our questions, she also helped us with our protection needs too which was great, completely hassle free. I would highly recommend Natalie's service to all my friends and family! I can safely say with Natalies help we have found our forever home. We will be back in touch again when our mortgage comes up for renewal! Thank you for everything you have done for our family, forever grateful! #brokerforlife
Reply from Natalie Hall - TMM 2023.06.13
What an amazing Review, thanks Gemma 😊
Iona Donnelly
Iona Donnelly
2023.05.19
Thank you Natalie for all your help and guidance through applying for a mortgage. It is a complete minefield for first time buyers and you made it much easier for us to navigate, making it clear that we could ask any questions even if they were quite stupid ones. Thank you for your really quick responses to questions and for finding us the best rates! I would highly recommend to anyone looking for a friendly, approachable and efficient mortgage advisor. Thank you.
Reply from Natalie Hall - TMM 2023.07.09
No question is stupid Iona 🥰. Yourself and Pritesh were fabulous and won’t be soon until the deal is sealed! Thank you both xxx
Rachel S
Rachel S
2023.04.19
Natalie has gone above and beyond to get me the best mortgage despite a lot of bumps along the way (none of her making). She has remained supportive, efficient, responsive and on-the-ball. Highly recommended.
Reply from Natalie Hall - TMM 2023.04.19
Thank you so much Rachel, it’s been a absolute pleasure, even with the ‘bumps’ 🥰
Melissa Morgan
Melissa Morgan
2023.03.20
Natalie and the whole group have been super supportive and helpful throughout the whole process. Always felt like we could ask them any questions, not matter what, even if they seemed silly. They always managed to put our mind an ease. Natalie was always on hand to help and just be there, which made us feel super relaxed. Thanks so much for everything!
Reply from Natalie Hall - TMM 2023.03.21
Thank you Melissa and James! I’m so pleased to have been able to help you both with your new home 🏡
Josh Newman
Josh Newman
2023.03.13
Natalie Hall from the mortgage mum was extremely helpful with both my journey into finding an affordable mortgage for myself and all associating service during and afterwards. As a first time buyer she really made the decision a lot easier than I could manage on my own. Would definitely recommend.
Reply from Natalie Hall - TMM 2023.03.13
Thank you Josh! I’ve so pleased to of had the opportunity to help you both 🥰
Chloe Blunn
Chloe Blunn
2023.02.15
Natalie has gone above and beyond what we ever would have expected from a broker. No question was left unanswered (often within minutes) and the deal Natalie secured was brilliant for us. We had a Decision in Principle very quickly and Natalie managed to decipher and put into order all the docs we sent her so efficiently. Very very impressed with the service! Thank you Natalie.
Reply from Natalie Hall - TMM 2023.02.16
Thank you so much Chloe, you and Paul have been perfect! And a pleasure to work with xx
G Prctce
G Prctce
2022.12.15
Reply from Natalie Hall - TMM 2023.02.16
Thank you 😊
Will Smith
Will Smith
2022.12.12
Really great help, wouldn’t have a a mortgage with out the help of mortgage mum. Natalie Hall in particular was thorough and patient and I can’t thank her enough.
Reply from Natalie Hall - TMM 2022.12.13
Thank you Will, I loved helping you. Enjoy your new home 🏡
Fran Travers
Fran Travers
2022.11.21
Natalie was fantastic. Very friendly and helpful. She provided us with different options that were tailored to our individual needs. She was very professional would definitely recommend to others.
Reply from Natalie Hall - TMM 2022.11.21
Thank you Fran, love this 😊
Rich Hall
Rich Hall
2022.11.03
We’d like to offer our huge thanks to Natalie for being, quite simply, outstanding throughout our mortgage journey. She always accommodated the online meetings during hours that suited us and was so patient, thorough, considerate and kind. Natalie worked hard to get us the best deal and was amazing. Thanks Natalie
Reply from Natalie Hall - TMM 2022.12.13
You and Michelle have been amazing throughout and loved helping you both on your new venture 🥰
Dan204
Dan204
2022.10.19
I was really worried about renewing my mortgage and Natalie was amazing! Not only is she very knowledgeable and experienced she is able to reassure and talk thorough your options so you really feel like you’re in safe hands! Thankyou so much for such an excellent service! Would 100%recommend!
Reply from Natalie Hall - TMM 2022.12.13
You’re amazing too and thank you for the Gin 🥰
Simon Ralphs
Simon Ralphs
2022.09.26
Excellent service. Highly recommend.
Reply from Natalie Hall - TMM 2022.12.13
Thank you Simon 🥰
Kevin Saunders
Kevin Saunders
2022.09.26
Natalie was amazing though out getting my mortgage sorted for me. I will be recommending her to friends & family highly recommended.
Reply from Natalie Hall - TMM 2022.09.26
Aww thank you Kev, lovely working with you and will be sure to soon I hope ☺️
ODOS Properties
ODOS Properties
2022.09.07
We refer to Natalie because she shares the same values as our company. She goes above and beyond for her Clients which allows us to to be confident that they are going to be looked after well. Thanks Natalie!
Reply from Natalie Hall - TMM 2022.09.14
Thanks Odos Properties! A fabulous family fun agents whose core beliefs are clients first and ensuring the intimate service and time is given to each and every person and providing such a seamless and stress free service 🫶
Laura Manchester
Laura Manchester
2022.08.09
I was feeling really anxious about my remortgage with the increasing interests rates. As a single Mum with only one income coming in and having to pay the hike in gas and electric alone, my mortgage term ending was a huge worry. Natalie took a huge weight from my shoulders and secured me an amazing rate. Being on my own, I know that for the next 7 years I can be be reassured to know that I am paying what I can afford every month in the current climate and being anticipatory of the increasing costs over the next 12 months. Natalie managed everything for me from start to finish and the whole process was hassle free and smooth. Communication was excellent and I was kept informed at all times. Managing money and finances can be a stressful experience and impact on your mental health, however, I feel that Natalie took this all away from me. Thank you so much for securing me an excellent rate and alleviating my anxiety. Not only your professionalism but your compassion and enthusiasm for your work enables you to provide above and beyond service. Thanks again!
Reply from Natalie Hall - TMM 2022.09.14
Wow thank you so much for this lovely lengthy review Laura, it’s so great that you’ve taken the time to write this for me. A absolute pleasure working with you
Annaliese Rochester
Annaliese Rochester
2022.08.01
My husband and I are complete novices at this mortgage malarkey, and Natalie made the whole process super simple. She was extremely helpful and personable, and worked very quickly to ensure we got the best deal. I couldn't have asked for more and would recommend her for her helpfulness, kindness and efficiency. Thank you, Natalie.
Reply from Natalie Hall - TMM 2022.09.14
Thanks Annaliese! You were both brilliant to work with and made my job nice and easy too 😊 thank you