Never have I ever had such poor customer service. Oh except the last time I came here. This time we came on a Tuesday at 11. There were maybe 5 tables seated and everything else was empty and they refused to seat us bc we didn't have a reservation. They said there were no tables available. It was my daughter's bday and we only had an hour for lunch so we just wanted to grab a salad and piece of cake. So they told us to sit at the bar. When we sat down the bar tender carded my 32 year old daughter. Granted we were not ordering alcohol, just a salad. When she showed him her id on her phone he refused to serve us because she didn't have the actual copy of her drivers license. Again , we were not ordering alcohol. So we left and went else where. When we came back an hour later to get our car , we checked and over 85% of the tables were still empty. This is the third time I have come here and been given horrible service. Never again. Rumor has it the cake bake shop in Florida is being sued for mistreating their employees. I would guess that's an accurate claim as they treat their customers horribly.
Cake is amazing! I find the Cake Bake in Broad Ripple staff rude. No salutations. No smiles. I tried this one because my husband wanted a great piece of cake. Carmel was about the same. Maybe staff need more training to make it a welcoming place and go from nice to kind. The staff seem not to know hospitality and friendliness. I waited 20 for a slice of cake while the staff huddled up in small groups to whisper and talk small talk. $20 for a slice would be nice with a smile, maybe even a “have a good day”.
This place is absolutely beautiful! The atmosphere is magical, and every detail makes the experience feel special. Sophia took great care of us, and her recommendations were excellent. She was friendly, attentive, and made our visit even better.
The food was a perfect 10/10-every dish was delicious and beautifully presented. Out of all the places I've visited, this is easily in my top 3, and honestly, it's my number one favorite.
I absolutely love this place and can't wait to come back. Highly recommended!
Donovan was the best server I have had in a long time!!
He was professional, attentive, and an overall happy spirit who made my bachelorette dinner an amazing experience.
He handled a mishap (one that was not his fault but due to miscommunication) perfectly.
He was apologetic and made things right immediately.
I have to commend the managers of this location for their clearly incredible training. Each server or host that we interacted with seemed to exhibit passion for the company, standards and values.
Would love to return to this location.
We highly recommend creating a custom wedding cake with The Cake Bake Shop. We wanted our guests to enjoy a true taste of Indy, and this was the perfect choice. The entire process — from the tasting to selecting our final design — was fun, seamless, and genuinely enjoyable.
The cakes were incredibly fresh, beautifully crafted, and tasted amazing. We were so thankful for the care and artistry that went into every detail.
We stopped in at the carmel one to bring home dessert. To say the least it was horrible. We drove back t o Lafayette and the cake I had was completely dry. It was terrible for 18.00. My husband went to eat a brownie and the plastic fork broke a prong that's how hard it was. It was a terrible experience and so disheartening. 36.00 later the items were thrown in the trash.
We come every year and always satisfied. Staff is friendly and food is great. Cake is AMAZING
Reply from The Cake Bake Shop by Gwendolyn Rogers Carmel City Center
2025.06.06
Hello Yara,
Thank you for leaving us a five-star review. We're delighted to have hosted you regularly and are pleased that your recent visit was just as magical as the last! We'll look forward to welcoming you back for your next visit.
Warmly,
The Cake Bake Shop
Thank you for leaving us a five-star review. We're delighted to have hosted you regularly and are pleased that your recent visit was just as magical as the last! We'll look forward to welcoming you back for your next visit.
Warmly,
The Cake Bake Shop
Very cute, lovely place with great food, excellent drinks and especially desserts! I asked my server, Austin, for a cocktail recommendation and got the pink lady margarita and was very glad I asked! It was great! I also got a slice of neapolitan cake to go that i ended up sharing with my mom and we were both obsessed. The service was excellent, as well!
Expect to pay at least double normal cost for a meal here. Most over priced restaurant in the region ever. Regular pasta dishes like the Angel Hair Pasta dish was $36, a Club Sandwich $28, slice of cake $18-$20. Ridiculous! Total cost for a table of 5 with drinks $245. And all we had were pasta and sandwiches. This is a sandwich and pasta place with steakhouse prices. Expect sticker shock if you do go. The owner should consider lowering all prices by at least 30%-40% with current menu.
We took our granddaughter to the Cake Bake Shop for her 18th birthday. It's a beautiful place inside and out. The food is pricey but good. Our server was attentive and sociable. The table setting and decorations were elegant. Parking in the nearby Veterans Way garage was free! Great outside surroundings for picture taking. I would recommend this restaurant.