The Cake Bake Shop by Gwendolyn Rogers Carmel City Center

The Cake Bake Shop by Gwendolyn Rogers Carmel City Center Reviews

Good rating
     
4.4 | 2003 reviews
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The Cake Bake Shop by Gwendolyn Rogers Carmel City Center
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4.4

| 2003 total

1470 pcs
216 pcs
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Carol Rudicle
Carol Rudicle 2026.06.10
     
Never have I ever had such poor customer service. Oh except the last time I came here. This time we came on a Tuesday at 11. There were maybe 5 tables seated and everything else was empty and they refused to seat us bc we didn't have a reservation. They said there were no tables available. It was my daughter's bday and we only had an hour for lunch so we just wanted to grab a salad and piece of cake. So they told us to sit at the bar. When we sat down the bar tender carded my 32 year old daughter. Granted we were not ordering alcohol, just a salad. When she showed him her id on her phone he refused to serve us because she didn't have the actual copy of her drivers license. Again , we were not ordering alcohol. So we left and went else where. When we came back an hour later to get our car , we checked and over 85% of the tables were still empty. This is the third time I have come here and been given horrible service. Never again. Rumor has it the cake bake shop in Florida is being sued for mistreating their employees. I would guess that's an accurate claim as they treat their customers horribly.
Koretta Thomas
Koretta Thomas 2026.06.10
     
Cake is amazing! I find the Cake Bake in Broad Ripple staff rude. No salutations. No smiles. I tried this one because my husband wanted a great piece of cake. Carmel was about the same. Maybe staff need more training to make it a welcoming place and go from nice to kind. The staff seem not to know hospitality and friendliness. I waited 20 for a slice of cake while the staff huddled up in small groups to whisper and talk small talk. $20 for a slice would be nice with a smile, maybe even a “have a good day”.
Kerwin Suarez
Kerwin Suarez 2026.06.09
     
This place is absolutely beautiful! The atmosphere is magical, and every detail makes the experience feel special. Sophia took great care of us, and her recommendations were excellent. She was friendly, attentive, and made our visit even better. The food was a perfect 10/10-every dish was delicious and beautifully presented. Out of all the places I've visited, this is easily in my top 3, and honestly, it's my number one favorite. I absolutely love this place and can't wait to come back. Highly recommended!
wilaina's journeys
wilaina's journeys 2026.06.09
     
This is the most wonderful experience. Our server, Beth, went above and beyond💕 This will forever be a favorite place of mine!
Dehn Grunsten
Dehn Grunsten 2026.06.08
     
We had a wonderful day celebrating our dad’s 92nd birthday! Cassandra and Lex didn’t miss a beat, having a thoughtful card at the table and the service was as great as the food and atmosphere! Thank you both for helping to create lifelong memories for all of us ❤️
Melanie Copeland
Melanie Copeland 2026.06.07
     
Donovan was the best server I have had in a long time!! He was professional, attentive, and an overall happy spirit who made my bachelorette dinner an amazing experience. He handled a mishap (one that was not his fault but due to miscommunication) perfectly. He was apologetic and made things right immediately. I have to commend the managers of this location for their clearly incredible training. Each server or host that we interacted with seemed to exhibit passion for the company, standards and values. Would love to return to this location.
Chelsea Gemelas
Chelsea Gemelas 2026.06.07
     
We highly recommend creating a custom wedding cake with The Cake Bake Shop. We wanted our guests to enjoy a true taste of Indy, and this was the perfect choice. The entire process — from the tasting to selecting our final design — was fun, seamless, and genuinely enjoyable. The cakes were incredibly fresh, beautifully crafted, and tasted amazing. We were so thankful for the care and artistry that went into every detail.
Tamara Brandt
Tamara Brandt 2026.06.06
     
What a beautiful and romantic setting! It is done with perfection! Great place to celebrate a birthday or special occasion! The cake was delicious! Nice and moist and large enough to share!
Robin Max
Robin Max 2026.06.05
     
We stopped in at the carmel one to bring home dessert. To say the least it was horrible. We drove back t o Lafayette and the cake I had was completely dry. It was terrible for 18.00. My husband went to eat a brownie and the plastic fork broke a prong that's how hard it was. It was a terrible experience and so disheartening. 36.00 later the items were thrown in the trash.
Terry
Terry 2026.06.03
     
Wonderful anniversary place to celebrate. Great food and treats.
Yara Barge
Yara Barge 2026.06.02
     
We come every year and always satisfied. Staff is friendly and food is great. Cake is AMAZING
Reply from The Cake Bake Shop by Gwendolyn Rogers Carmel City Center 2025.06.06
Hello Yara,
Thank you for leaving us a five-star review. We're delighted to have hosted you regularly and are pleased that your recent visit was just as magical as the last! We'll look forward to welcoming you back for your next visit.
Warmly,
The Cake Bake Shop
Valentyn Busygin
Valentyn Busygin 2026.05.31
     
Very nice and cozy place. Food is delicious 🤤
Becky Mccord
Becky Mccord 2026.05.30
     
Beautiful place but way too expensive.
Jennifer Mitchell
Jennifer Mitchell 2026.05.29
     
Very beautiful place with a friendly staff
Vanessa Guzmán
Vanessa Guzmán 2026.05.29
     
Excellent food, atmosphere, and service. Our waiter Austin was the best — he made my daughter’s birthday even more special.
Dean Buco
Dean Buco 2026.05.27
     
Very cute, lovely place with great food, excellent drinks and especially desserts! I asked my server, Austin, for a cocktail recommendation and got the pink lady margarita and was very glad I asked! It was great! I also got a slice of neapolitan cake to go that i ended up sharing with my mom and we were both obsessed. The service was excellent, as well!
J V
J V 2026.05.24
     
Expect to pay at least double normal cost for a meal here. Most over priced restaurant in the region ever. Regular pasta dishes like the Angel Hair Pasta dish was $36, a Club Sandwich $28, slice of cake $18-$20. Ridiculous! Total cost for a table of 5 with drinks $245. And all we had were pasta and sandwiches. This is a sandwich and pasta place with steakhouse prices. Expect sticker shock if you do go. The owner should consider lowering all prices by at least 30%-40% with current menu.
Saundra Derringer
Saundra Derringer 2026.05.18
     
We took our granddaughter to the Cake Bake Shop for her 18th birthday. It's a beautiful place inside and out. The food is pricey but good. Our server was attentive and sociable. The table setting and decorations were elegant. Parking in the nearby Veterans Way garage was free! Great outside surroundings for picture taking. I would recommend this restaurant.

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