I ordered take out and sat in my car and waited for the text message I was supposed to receive. After sitting In my car for 45 minutes along with several other people I decided to go in and see what the issue was. My food along with everyone else’s had been sitting there for over 30 minutes. None of us were contacted like we were told we would be. I called the manager, Vern, and he could have cared less. My advice is to go to the fishers location. They have better service and your food will not be cold.
Brandon We are so sorry to hear about your to go order. Letting our guests down is never our intention. Please copy and paste your text from your post into this form, and our team will reach out to you in the next few days.: https://www.texasroadhouse.com/contact-us
Kathy , thank you for your 5-star review! We love having guests like you, hope to see you again soon.
Always great food and service. My family went there and yesterday and my dad accidentally ordered the wrong kind of steak (he meant to order the one from the early dine menu). When we got the bill we figured out he’d gotten a more expensive steak. We asked the manager to confirm and they immediately discounted his steak to the price of the early dine menu without us even asking (we were willing to pay for it since my dad ate it). It was really nice of them. Great experience!
Jeff , thanks for your 5-star review! We're looking forward to seeing you again soon.
Our server must have been new, but we had to repeat everything we ordered, or ask twice before it was delivered.steaks were too salty, never got our vegetables. And potato was over cooked. Had to wait for almost 40 min for food. Not normal for this restaurant. Disappointed.
so sorry. It is never our intention to let our guests down. We
sincerely appreciate you taking the time to let us know how we can improve.
At my favorite place to eat. The manager Rob came by and gave me a couple of things for appreciation. I was flabbergasted. I appreciate them and all the staff for treating me like family during my divorce this last year. It has greatly help me mentally. Without them I don't know where I'd be.
you for your review! 💙 If
you sign up for our VIP Club here https://www.texasroadhouse.com/vip-club you will receive a free appetizer within
the first 24-48hrs. Then you will receive goodies every year on your birthday,
anniversary of when you sign up and if your location decides to send anything
else out. You could also download our free mobile app and earn delicious
rewards that way. See you soon!