COMPLEJO BORINQUEN VISTA AL MAR

tenerifeholiday.es

COMPLEJO BORINQUEN VISTA AL MAR Reviews

Good rating
4.1
43 reviews Verified
COMPLEJO BORINQUEN VISTA AL MAR
%title%

%offer%

Reviews ( 43 ) 4.1

Juan
Juan
2024.02.14
9.0 Verified
☺Ubicación muy buena. Bárbara persona muy responsable ☹Falta de toldo en la terraza
Advertisement
Ana
Ana
2024.02.01
7.0 Verified
☺ubicación limpieza del apartamento y utensilios de cocina mal
Reply from COMPLEJO BORINQUEN VISTA AL MAR
We appreciate your reviews, which are very important for us. We will take your reviews into account in order to implement corrective measures that make us improve
Noel
Noel
2024.01.25
6.0 Verified
Studio ,Studio. ☺ Good location, near the bus station ,short walk to the strip and beach.Biger than the average hotel room ,big tv if your in to watching TV on your holidays.Smashing view. ☹ This is a studio apartment and is a private hire in an apartment complex ,so no use asking the reception for help ,even had to pay to leave my suitcase for a few hours as I had to leave at 11 oc and my flight was not untill 7 that night.Had to turn the fridge off at night to get any sleep as your head is right beside it, this is make to room for a sofa bed,how you would open the sofa bed I still can't figure out.
Reply from COMPLEJO BORINQUEN VISTA AL MAR
We regret not having been able to meet your expectations and we apologize for any inconvenience we may have caused you. We will take your reviews into account to implement corrective measures that make us improve.
Hilary
Hilary
2023.12.09
8.0 Verified
👍👍👍 ☺ Location superb for access to Titsa buses, bars/restaurants/beach yet very peaceful for sitting on balcony with its fantastic view over to the sea. Spotlessly clean when we arrived with a warm welcome from Yasmin. Very comfy bed and a great tv. Would we recommend this appartment? YES and hopefully the little niggles will be addressed. ☹ Internet (which had been very good) disappeared 4 days before the end of our 2 weeks. No microwave as advertised. 1 toilet roll for 2 people for 2 weeks. About 1cm of washing up liquid. No pegs to hang out washing. No spare bin bags. On arrival it would have been nice to find some milk and bottled water so that we could make a drink. The €150 Damage Deposit which was taken from our credit card incurred a £3.50 non sterling transaction which will be taken again when hopefully it is returned.l (we left the apartment as clean and tidy as we found it with no breakages)
Reply from COMPLEJO BORINQUEN VISTA AL MAR
We appreciate your reviews and we regret not having been able to meet your expectations
Grant
Grant
2023.11.22
8.0 Verified
Very Good
Advertisement
Deni
Deni
2023.11.02
9.0 Verified
Soggiorno di relax e svago! ☺Posizione ottima perché si raggiunge tutto facilmente. Appartamento provvisto di tutto il necessario (phon, ferro e asse da stiro etc.) Piscina del complesso bella e tranquilla (i lettini si trovano sempre). Vista piscina e oceano. ☹Bagno cieco.
Reply from COMPLEJO BORINQUEN VISTA AL MAR
We appreciate your reviews and the excellent score given
Marcelo
Marcelo
2023.10.15
9.0 Verified
Wonderful
Emilia
Emilia
2023.09.25
4.0 Verified
Disappointing
Alessandro
Alessandro
2023.09.05
6.0 Verified
Pleasant
Advertisement
Krzysztof
Krzysztof
2023.08.10
3.0 Verified
Dirty and unprofessional but with sea view ☺ There is a free parking, washing machine and sea view. Has swimming pool, but we didn't use it. ☹ Upon our arrival the place was not cleaned properly with stains on cupboard, bed, walls were generarily dirty, not repainted for a long time. There were crumbs on the floor and bedding did not feel fresh. Coffee machine was listed but not present. On the second day we reported all issues by writing an email, but got absolutely no response, only the contact person told us we will get the bedding changed. Cleaning staff changed the bedding but took our dish cleaning sponge. The toilet flush stopped working on the second day, but it got fixed after second request. On one evening we saw correct code set at the key box at our door, which suggests someone tried to test if the key is left inside. We reported the incident, but in response we were only told it's "really weird". One day we asked to print 2 page document at the reception, they wanted to charge 4€ for that, but even then told us we can pay 5€ minimum by card. It's so unhelpful provided that it's really no cost. There are no basic amenities like salt, pepper, tea, coffee, we only got 1 roll of toilet paper, 1 trash bag, and the sponge was used and dirty. WiFi was not working randomly. The elevator was sticky and smelly, the toilet near reception had no soap and a dirty rag to dry hands. In general this place has unprofessional attitide to guests and for this price there are better options in the area.
Reply from COMPLEJO BORINQUEN VISTA AL MAR
We appreciate your reviews and would like to apologize if we have not reach your expectations. In addition, we would like that you understand that our responsibility is only for the rented accommodation and not for the rest of the building and its policy of charging for services offered (such as photocopies). We believe that your complaint does not fully adjusted to reality, for the following reasons: - The bedding was clean, but it was still changed again. - The wifi works perfectly and with good quality - The dish cleaning sponge was in good condition, but we still provided you with a completely new one. - For reasons of food hygiene, we cannot leave any type of food or condiments. Kind regards,
Darren
Darren
2023.08.08
10 Verified
Exceptional ☺ Apartment had everything we needed and if we needed anything we just needed to know anything all we had to do was ask and got a reply very fast
Reply from COMPLEJO BORINQUEN VISTA AL MAR
We appreciate your reviews and the excellent score given
Shane
Shane
2023.06.21
8.0 Verified
Very Good
Jean-françois
Jean-françois
2023.05.04
8.0 Verified
Very Good
Advertisement
Lynne
Lynne
2023.03.28
8.0 Verified
Very Good
Henning
Henning
2023.03.19
8.0 Verified
Vi havde et godt ophold ☺beliggenhed-badet-altan-køkken-elevator ☹små barstole-stole på altan ikke godt til ældre mennesker-køleskab lige ved seng(larmer) ingen sengelamper.wifi ikke godt til Cromcast Husk at have vand og håndsæbe salt/peber sæbe til vaskemaskine- der var 2 ruller toilet papir til 14dage
Reply from COMPLEJO BORINQUEN VISTA AL MAR
We appreciate your reviews, which are very important to us. We will implement solutions, in order to improve
Geert
Geert
2023.02.13
6.0 Verified
Complex is goed maar je vindt studio's aan een veel betere prijs. ☹Prijs - kwaliteit van de studio niet goed, te duur. Negatieve punten : koelkast naast het bed, douchekophouder gedeeltelijk stuk, weinig of geen wifi, terrasstoelen aan vervanging toe.
Reply from COMPLEJO BORINQUEN VISTA AL MAR
Thank you for your reviews, which will be taken into account in order to continue improving.
Jan
Jan
2023.01.29
8.0 Verified
Very Good
Advertisement
Kateryna
Kateryna
2023.01.20
10 Verified
Exceptional
Anonymous
Anonymous
2023.01.07
10 Verified
Exceptional
Mengyan
Mengyan
2022.12.25
7.0 Verified
definitely to recommend if internet is not important to you ☺ very nice and friendly host, perfect location with wonderful view, swimming pool is nice, quiet environment at night ☹ internet does not work for 90%of the time and is unstable for the rest 10%. Fridge is next to bed very noisy at night.