Verified Company
One of the worst cleaning services I have ever used. I have moved houses before and used professional cleaning services on multiple occasions, but I have never experienced such a lack of professionalism.
Initially, I was quoted one amount, but later they asked for an additional £100, claiming that the job would take more than two hours. However, they ended up completing the entire job in less than 1.5 hours.
I booked them specifically for an end-of-tenancy clean, but once they arrived, they said that I had not included the equipment and therefore they would not be carrying out certain aspects of the cleaning. This should have been clarified at the time of booking, not on the day of the service.
They also refused to clean the fridge and oven, stating that these were not included in their end-of-tenancy cleaning package. So, please make sure you read all the fine print carefully before booking, as you may end up paying for a service that does not cover what you actually expect.
The manager, Alina, was extremely rude and unprofessional when I raised my concerns. The overall quality of the cleaning was very below average and certainly not what I would expect from a professional cleaning service.
I would not recommend this company at all. You are much better off using another professional cleaning service and saving your money and time.
Paid Over £220 for an End of Tenancy Clean – Left with Damage and Had to Clean It Ourselves
I genuinely don't know where to begin. We are absolutely devastated and incredibly disappointed with the service we received.
We booked an End of Tenancy Clean because our property was being prepared for the final tenancy inspection. We specifically chose a professional company because we wanted the property to be left to a high standard and expected the quality that was advertised.
Unfortunately, the result was nowhere near what had been promised.
Even more disappointing is the fact that these photographs were taken after the company returned for a second visit.
After the initial clean, we contacted the company with a detailed list of the issues we had found. We were assured everything would be rectified, and a cleaner returned the following day specifically to address our concerns.
This is the standard we were left with after the second clean.
The windows were still covered in smears and streaks, making them look worse than before they were cleaned. Even more concerning, we personally witnessed the cleaner using a metal scraper directly on the glass, and the windows have been left with visible scratches and permanent damage. We are shocked that a professional cleaning company would use a metal scraper on glass in this way.
There was still dust and heavy cobwebs around radiators, pipework, skirting boards and behind fixtures. The radiator valves and surrounding areas remained dusty and untouched. Window frames and corners still contained dirt and cobwebs. The sink waste still contained debris. Throughout the property there were numerous areas that had clearly not been cleaned to a professional end of tenancy standard.
The photographs speak for themselves.
What makes this even more frustrating is that, despite paying over £220 for a professional end of tenancy deep clean, we still had to spend two full days cleaning the property ourselves so that it would be ready for the final inspection. We simply had no choice. The windows, which the company failed to clean properly on two separate visits, took just the two of us around 30 minutes to clean to a spotless finish. We genuinely do not understand why this proved to be such a problem for a professional cleaning company. Sadly, although we were able to remove all of the smears ourselves, the scratches caused by the metal scraper are permanent and cannot be undone.
What is most upsetting is that we paid for a professional service to help ensure our tenancy ended smoothly. Instead, we have been left worrying about our tenancy deposit, as this property was prepared for the final inspection based on the standard of cleaning provided by this company. We honestly have no idea what to expect regarding the return of our deposit.
Rather than giving us peace of mind during an already stressful move, this experience caused us even more stress, additional expense, and two extra days of hard work.
We rarely leave negative reviews, but we feel other customers deserve to know what happened. We gave this company every opportunity to put things right, yet after two visits we were still left with poor cleaning, visible dust, cobwebs, dirty windows and permanently damaged glass.
We are honestly shocked, deeply disappointed and completely at a loss for words. This is not the standard of workmanship anyone should expect from a professional end of tenancy cleaning company. Based on our experience, we simply cannot recommend their services.
Date of experience: 28 July, 2026
Date of experience: 28 July, 2026
Reply from TenancyCleaner.com
2026.08.01
Hi Kateryna, we're truly sorry to hear about your experience. This is not the standard we strive for. Please contact our customer service so we can investigate this further and work towards a resolution for you.
I genuinely don't know where to begin. We are absolutely devastated and incredibly disappointed with the service we received.
We booked an End of Tenancy Clean because our property was being prepared for the final tenancy inspection. We specifically chose a professional company because we wanted the property to be left to a high standard and expected the quality that was advertised.
Unfortunately, the result was nowhere near what had been promised.
Even more disappointing is the fact that these photographs were taken after the company returned for a second visit.
After the initial clean, we contacted the company with a detailed list of the issues we had found. We were assured everything would be rectified, and a cleaner returned the following day specifically to address our concerns.
This is the standard we were left with after the second clean.
The windows were still covered in smears and streaks, making them look worse than before they were cleaned. Even more concerning, we personally witnessed the cleaner using a metal scraper directly on the glass, and the windows have been left with visible scratches and permanent damage. We are shocked that a professional cleaning company would use a metal scraper on glass in this way.
There was still dust and heavy cobwebs around radiators, pipework, skirting boards and behind fixtures. The radiator valves and surrounding areas remained dusty and untouched. Window frames and corners still contained dirt and cobwebs. The sink waste still contained debris. Throughout the property there were numerous areas that had clearly not been cleaned to a professional end of tenancy standard.
What makes this even more frustrating is that, despite paying over £220 for a professional end of tenancy deep clean, we still had to spend two full days cleaning the property ourselves so that it would be ready for the final inspection. We simply had no choice. The windows, which the company failed to clean properly on two separate visits, took just the two of us around 30 minutes to clean to a spotless finish. We genuinely do not understand why this proved to be such a problem for a professional cleaning company. Sadly, although we were able to remove all of the smears ourselves, the scratches caused by the metal scraper are permanent and cannot be undone.
What is most upsetting is that we paid for a professional service to help ensure our tenancy ended smoothly. Instead, we have been left worrying about our tenancy deposit, as this property was prepared for the final inspection based on the standard of cleaning provided by this company. We honestly have no idea what to expect regarding the return of our deposit.
Rather than giving us peace of mind during an already stressful move, this experience caused us even more stress, additional expense, and two extra days of hard work.
We rarely leave negative reviews, but we feel other customers deserve to know what happened. We gave this company every opportunity to put things right, yet after two visits we were still left with poor cleaning, visible dust, cobwebs, dirty windows and permanently damaged glass.
We are honestly shocked, deeply disappointed and completely at a loss for words. This is not the standard of workmanship anyone should expect from a professional end of tenancy cleaning company. Based on our experience, we simply cannot recommend their services.
I recently booked a deep cleaning service with Tenancy Cleaner for 1st August in Colchester, and I couldn't be more happier with the experience from start to finish.
The booking process was straightforward, user-friendly, and very flexible. I made several changes to my requirements and requested 3–4 revised quotes, and each time the team responded promptly, updated the invoice without any issues, and remained patient and professional throughout. Their excellent customer service made the entire process stress-free.
On the day of the cleaning, Kevin arrived exactly on time and immediately got to work. His attention to detail was outstanding. He cleaned every room thoroughly, taking great care to ensure every corner of the house was spotless. It was clear that he takes pride in his work, and his dedication and professionalism really stood out. He didn't rush the job and made sure everything was completed to a very high standard.
The overall quality of the cleaning exceeded my expectations, and the house looked immaculate once the work was finished. I truly appreciate the effort and commitment shown by both the customer support team and Kevin.
I would highly recommend Tenancy Cleaner and especially Kevin to anyone looking for a reliable, professional, and high-quality deep cleaning service. Thank you for providing such an exceptional experience—I will definitely consider your services again in the future.
Cleaners arrived 30 minutes late, only stayed for 1 hour to deep clean 2 rooms, and all they did was hoover and wipe some sides. When I contacted for a resolution, no apology or solution was offered. The premium price of £237.60 for 1 hours work is obscene, when I’ve now had to pay a different cleaning company to finish the job. Highly unprofessional and unfriendly, as well as incompetent at cleaning. I was offered a £20 refund after a number of emails asking for the cleaners to come back or offer a partial refund. I have had to fork out double the money for 1 job. Would never recommend and really recommend that the company’s cleaners obtain practical training and that their staff obtain customer service training
A seamless and professional experience
From initial enquiry to completion, the service was excellent. The booking team was very responsive and dealt with my requests for additional services after the initial booking.
It really was a seamless experience and the hardworking cleaners worked their magic, even arriving earlier than planned to accommodate our end of tenancy.
Highly recommended.
Avoid this company – unprofessional service, poor workmanship, and zero accountability
Avoid this company – unprofessional service, poor workmanship, and zero accountability.
I rarely leave negative reviews, but my experience with this company was so poor that I feel other consumers should be aware before booking.
My original appointment was rescheduled twice. On the third scheduled date, the cleaner who had confirmed a 2:00 pm arrival cancelled at the last minute. I was then told that two replacement cleaners would arrive at 6:00 pm.
When they arrived, they did not begin work straight away. Instead, they stood outside the property smoking, chatting, and laughing while I waited. By approximately 6:20 pm, I had to ask them to start because I was under significant time pressure. I found this completely unprofessional.
The quality of the cleaning was unacceptable. Mirrors were left covered in visible streaks, and the chemicals used damaged my sink hardware, leaving it tarnished. I immediately photographed the damage and emailed the evidence to the company. As a direct result, my landlord charged me £450 to repair and replace the damaged fixtures.
What made the situation even worse was the company's response. I was unable to submit my complaint within their 48-hour deadline because I was away on military duty. Despite explaining this and providing evidence of the damage, the company showed no understanding, accepted no responsibility, and made no genuine effort to resolve the issue. Their customer service was dismissive and completely lacking in professionalism.
Due to the poor standard of work, the damage to my property, and the company's refusal to deal with the complaint fairly, I have reported the matter to Trading Standards, Citizens Advice, and Resolver.
If you are looking for a reliable, professional cleaning company, I would strongly recommend looking elsewhere. Based on my experience, I cannot recommend this company to anyone-Especially any military servicemember and any government employee.
Date of experience: 01 July, 2026
Date of experience: 01 July, 2026
Reply from TenancyCleaner.com
2026.07.28
We deeply regret your experience, Daisy, and sincerely apologize for any inconvenience caused. Please contact our customer service team so we can address your concerns and work towards a resolution. Your feedback is valuable for improving our services.
Avoid This Company: Completely Unprofessional and Waste of Money
I am incredibly disappointed with this cleaning service. Their operation is entirely unprofessional from start to finish.
On the initial cleaning day, the cleaners arrived two hours late. Instead of getting straight to work, they wasted another hour arguing with their manager after seeing the property. They forced the land lady to agree to a higher payment before they would even start. Once they began, it was obvious they were rushing just to leave. Despite advising me that an average property takes three hours to clean, they left after only two hours—even though the place needed a thorough deep clean. The cleaners did not speak English very well so there was a language barrier.
Unsurprisingly, the quality was appalling. They completely skipped the kitchen cupboards, the internal windows, half the living room floor and the down stairs hallway floor.
When I complained, the manager agreed to a re-clean, but the second experience was just as bad. On the morning of the appointment, they called to rearrange the schedule time just 30 minutes before they were due to arrive. When they finally showed up, they stayed for a mere 10 minutes and sneaked out before I could even inspect their work. Every single issue remained exactly the same: the windows, cupboards, and floors were still filthy.
Save your money and stress by using another service. I ended up hiring a different cleaning company afterward, and they did an excellent job. Avoid this original company at all costs.
Extremely disappointed with this company, I drove an hour to my house for them to cancel on me 20 minutes before and within the message there was no apology for the inconvenience. 45 minutes later I still hadn’t had a response so I then called and the women was abrupt and rude. AVOID at all costs!!!!!
completed an excellent job with the end-of-tenancy cleaning. The property was left spotless, with great attention to detail in every room. They were professional, punctual, and worked efficiently. I was very impressed with the quality of their work, and the place looked as good as new. I would highly recommend this cleaning team to anyone looking for a reliable and thorough service