Verified Company
Frustrating issues with app access
I have tried to log in many times over the past 10 days, but I have been unable to access my account. Is the app currently under maintenance, or has it been permanently discontinued?
Why has there been no notification or communication to customers about this issue?
Logging in through the website does not allow me to manage my 5G data usage or check my call minutes.
Disgruntled Soon To Be Customer
We have had issues with our NBN for two weeks and they have constantly tasked us with resetting our router. We have repeatedly told them that it’s the NBN Black Box. They scheduled a tech to come between 8-12 today and then they emailed at 11:45 to say there is an issue with the network in our area and this has to be resolved first. We rang six hours later to chase up another appointment, to which we were told ‘we must wait’. We won’t be waiting. We will be changing providers. Thanks for nothing!
Date of experience: 27 February, 2026
Date of experience: 27 February, 2026
Telechoice Login Portal is unusable, needs complete overhaul
Telechoice members portal doesn't work. You can't login, reset password or pay a bill.
The backend is built in struts java from 2006 by the looks and have many bugs ,nothing is working. They need to rehaul the entire software under the utilibill.com.au domain its a complete nightmare.
Date of experience: 14 January, 2026
Date of experience: 14 January, 2026
Terrible experience
5 hours to activate sim. Website does not work, login immpossible, get verification after 5 mins, enter verification code, error either wrong or expired.
Failed to activate sim after 5 hours. Only god can help
Date of experience: 07 January, 2026
Date of experience: 07 January, 2026
Price increase higher than what they claimed to be.
I was on a $19 plan and according to their October 2025 price change announcement my plan will become $23 which is fair enough. However that $23 magically became a $27 bill. They sneakily increase the access fee more than they said they would, and hope that you would just pay the bill without checking the numbers.
Date of experience: 27 November, 2025
Date of experience: 27 November, 2025
Cancelled my plan and took my number
Absolute nightmare! They cancelled my phone without any warning and after multiple phone calls, could not give me a valid reason why they did it in the first place. They would constantly tell me it would be fixed in a couple of days or that I would get an email which just never came. Kept dragging it on and I could not use my phone. They cancelled my number so I couldn't even change providers and transfer my number. Terrible experience and customer service, don't buy a plan with TeleChoice!
your phone service is good but your non compatible for mobile website (you are a mobile company, what are the odds people will pay using their phone) is terrible and your customer service would be rated just as bad if there was any to start with. trying to log in for the past 4 months to pay, being told a verification e-mail will be sent multiple times but nothing. you've changed it from being almost impossible to freaking impossible. change is good if its for the better but what you've done is just plain stupid.
Telechoice Business Account
As a group of businesses, we've recently migrated from Telstra to Telechoice and cannot fault the entire transition and the experience to date.
Violette was a fantastic help and very personal, assisting us in our changeover and always responsive and puts the service at the forefront.
If you are looking for a coverage like Telstra but service that is top notch, give this one a go.
Just like to mention that they have been attentive, proactive and just really efficient.. great work Violette and team
