The Wallpaper Hangers

The Wallpaper Hangers Reviews

Excellent rating
4.6
38 reviews Verified
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Reviews (38)
Priti Mathur
Priti Mathur
2024.02.23
Shotcount was very easy to work with. Scheduling was easy, the technician was on time and did a great job. The work was in two rooms and it was excellent. I am so pleased with the finished product and would use them again.
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Ena Bromley
Ena Bromley
2024.02.21
Professional installation with friendly and efficient staff.
Sherhonda Alexander
Sherhonda Alexander
2024.02.12
Love the install! Wallpaper looks beautiful and the installers were prompt, professional, and cleaned very well before leaving. Really enjoyed the commitment to service and excellent provided by the owner!! Definitely recommend this company for your wallpaper installation.
Marie Kelly
Marie Kelly
2024.02.01
Outstanding work. Could not have a better result. Beautiful.
Alex T. Myers
Alex T. Myers
2024.01.12
These guys do good quality work, but I would proceed with caution, as they are a challenge to work with from a scheduling perspective and will charge you more than what they quote you. I had an appointment scheduled for Friday, January 5th at 10am. The installers showed up at 8am and did not provide any notice of their earlier arrival. Ben then told me I should have referred to the terms and conditions regarding "arrival time," and that there was no guarantee of a specific time. I did not receive the terms and conditions prior to them showing up. This was a major inconvenience as I had a previously scheduled commitment that morning before our appointment. I was provided with a quoted price of $486 for the install of a single accent wall. I then went to check my credit card statement and they charged me $513. I contacted the owner of the company, Ben A., regarding this discrepancy and have yet to hear anything back. It's not a huge difference in cost, but more the principle that you should pay the price you're quoted unless a change is mutually agreed upon.
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John Florentine
John Florentine
2023.12.20
Shotcount's communication and flexibility throughout the process was fantastic. Ben and Carla were great to deal with leading up to the install. Then to top it all off, their installer did an incredible job installing the paper. He even set back all the furniture and hung back the art! I will definitely be using them on future projects.
Claire Monroe
Claire Monroe
2023.12.16
Shotcount is a great team! They are fast, efficient, detail orientated and everyone was so nice and easy to work with. Highly recommend.
Jaclyn Martinez
Jaclyn Martinez
2023.12.11
I've now had three rooms wallpapered from Shotcount and the work is outstanding! Two separate crews as well and a consistent quality of work and attention to detail. One of the rooms was with a premium wallpaper from Flavor Paper and the edges needed to be trimmed and absolutely no issues with uneven edges. For one of the rooms we also paid to have them patch the walls as we had a lot of damage with our plaster walls and the repair work was so fast and flawless. Highly recommend!
Lindsay Huhn
Lindsay Huhn
2023.10.24
Positive
Quality
My Installer Robert and his helper were great! You could tell they've been doing this for a while. I had an issue with one of my custom wallpaper panels and he helped me problem solve to make sure that the mural turned out great! He even had to work around shelves hung on the wall and the paper matched exactly. Would've given 5 stars and my custom wallpaper that i shipped wasn't accounted for during my initial scheduled appointment, so they had to come back once it was found. But it was done in time and I was grateful!!
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Kaitlyn Mula Schiavone
Kaitlyn Mula Schiavone
2023.10.06
These guys are top notch. Extremely professional, efficient, and reasonably priced. Also very quick turnaround with getting scheduled. They have done 3 projects for me in my home and I always get compliments from guests about how amazing each one looks. Would HIGHLY recommend!!
Emily Albert
Emily Albert
2023.07.13
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I didn't know if I ordered enough but he did it! They do so much math work and cutting and measuring beforehand that installation is perfect.
Reply from The Wallpaper Hangers 2023.06.12
It makes our hearts smile when our clients are happy with our work!
Molly Martin
Molly Martin
2023.03.18
Positive
Professionalism
Punctuality
Responsiveness
We had our powder room wallpapered and they did a fabulous job! It looks perfect. So glad we chose Shotcount!
Reply from The Wallpaper Hangers 2023.06.12
Thank you! That's our mission to do well what we get paid for!
Amy Luu
Amy Luu
2023.01.06
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I had reached out to Shotcount due to a botched wallpaper installation by another local company. From the moment they took my call to the point of follow-up, they were extremely efficient and professional. As for the installation itself, they did a beautiful job; I couldn't ask for more. Highly recommend!
Reply from The Wallpaper Hangers 2023.06.12
Wallpaper could be an expensive investment. Always be sure to research the reviews of your installation company.
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Jessica T
Jessica T
2022.09.17
Positive
Professionalism
Quality
Responsiveness
Value
Professional and easy to schedule. I had to change the date a couple of times due to a delay in receiving the wallpaper I ordered and Ben was very accommodating. Prices are reasonable. Due to staffing issues, Ben had to reschedule me to a different day, but gave me ample notice and communicative throughout. Eddie showed up within the scheduled time window and was very professional and did an excellent job. For one accent wall for a half bath it took roughly an hour including set up and clean up. Would definitely recommend - thanks Ben & Eddie!
Reply from The Wallpaper Hangers 2022.09.17
Thank you very much for your patronage
Divya Petigara
Divya Petigara
2022.07.16
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Hedis was so great. Professional, on time and did a fantastic job. Will use their services again
Reply from The Wallpaper Hangers 2022.07.17
Hi Divya, It was a pleasure working with you. We see ourselves as ladies and gentlemen serving other ladies and gentlemen. We have we made everything simpler by introducing our one-stop-shop mobile app- For all your wallpaper needs, from purchase of wallpaper to installation and after service care.
Garth Brooks
Garth Brooks
2022.06.21
Positive
Professionalism
Punctuality
Quality
Value
A friend of mine recommended Shotcount Wallpaper for hanging a mural in my living room. I called them and they scheduled me right away. They scheduled me for the weekend after because I work during the week. It took them half of a Saturday to finish the job. They were patient with me during the installation and explained the process because I was worried about my expensive mural. The result was awesome. Can not recommend Shotcount enough. I would use them again in the future. They are my go-to paper guys from now on.
Reply from The Wallpaper Hangers 2022.07.17
Yes, we know that many of our customers work during the week and can only do work on their houses on the weekends. We do schedule customers on Saturdays. We try not to work on Sundays but we make exceptions if the work needs to be done before the weekend ends. We have just introduced our one-stop-shop mobile app- For all your wallpaper needs, from purchase of wallpaper to installation and after service care.
Amr Gohar
Amr Gohar
2022.05.23
Positive
Value
The service is fast, the workers are committed, and the material is excellent ! So thank you
Reply from The Wallpaper Hangers 2022.07.17
Yes, we sell some of the highest quality wallpaper brands. Those brands are sold 'to-the-trade' only because they require a white glove service from purchase to install and after service. This is the grade of service those high-end brands require for a flawless, seem-less experience. And at the same time saving customers money by not ordering excess wallpaper. We have just introduced our one-stop-shop mobile app- For all your wallpaper needs, from purchase of wallpaper to installation and after service care.
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Sofia Benkirane
Sofia Benkirane
2022.05.22
Positive
Professionalism
Punctuality
Quality
Value
Job perfectly done with no hassle! Thank you
Reply from The Wallpaper Hangers 2022.07.17
Thank you Sofia! Our process is designed as to avoid any inconvenience to the clients. We have just introduced our one-stop-shop mobile app- For all your wallpaper needs, from purchase of wallpaper to installation and after service care.
Emily Graham
Emily Graham
2022.05.22
Critical
Professionalism
Ben is the owner of Shotcount and my interactions with him have been completely unprofessional and nearly harassing. He called me out of my name, accusing me of writing like a “second grader.” He made a gross error in his invoice to me and I overpaid by nearly $700, and although it was brought to his attention by me before the order was placed, he insisted on ordering anyway. He ordered 399 inches for a powder room wall and blamed me and my penmanship (it was 39.9 inches). What about checking your work as a business owner? Then being accountable for your mistake? Ben continues to deny any responsibility. After denying me a refund or return of items in a text exchange, I had to send a screen shot to him where he had previously promised a refund to me if he ordered too much. Then, his contractor had to call and reason with him. Only then did he agree to refund me, and then still didn’t do it immediately. I had to ask repeatedly. Note: he did all of his business with me by text (unprofessional) so, I do have a record of all interactions (thankfully). In my experience with him as a client, he has been chauvinistic, arrogant and misogynistic. It is my opinion, informed by my interactions, that he showed gender bias. I wouldn’t advise women to work with him. Further, based on my assessments during my job, I believe he chooses to outsource cheaper labor, pay them pennies on the dollar and call it good business. Who can blame him for being smart, right? Wrong. I believe he is taking advantage of these kind people and they are REALLY good. Hire them directly - do yourself a favor. With me, Ben has been obstinate, unable to admit fault and completely disrespectful. I had to block him on my phone and get my attorney involved. I know all wall paper companies are booked in the DMV, he is not worth the disrespect or your time. I wish I had never hired him and will tell everyone I know not to work with him.
Reply from The Wallpaper Hangers 2022.05.23
Ms Graham, prides herself for being a self righteous person who champions many great causes. She is the Chief Equity Officer of Omnicom. An organization that champions and advances diversity and inclusion. She is also a board of trustees in the Institute for Public Relations (IPR). However, the professional image of truth and equality that Ms. Graham portrays is anything but that. She is slanderous and heinous to such a degree that she abondons her integrity and resorts to lies to feed her heinous nature. Below, I will dissect the review she submitted to Google and I will prove to the readers point by point the degree she is willing to go to advance her lies. * Ms. Graham wrote that "I called her out of my name". And "second grader" penmanship. I did not call Ms. Graham any name. There was no penmanship that I received from her as her own personal penmanship that I could qualify as second grade penmanship. I was referring to the numbers and letters jotted by hand on a handheld device, which do no reflect a person's penmanship. Because jotting on a tablet or phone is by its own nature the way it is. And it is those jots that caused the error in calculating the number of rolls. And I yes I referred to those jots as second grade. I did not say or mean that Ms. Graham writes like a second grader because I never saw her own writing with pen and paper. * Despite the error that could have been shared, as soon as it became obvious that I ordered more wallpaper than needed. On the same day of the install I agreed to take that extra wallpaper back at my own cost And my chief project manager can attest to that fact. So this is completely slanderous. * Ms Graham wrote: "This is my main point- mostly for women- he is chauvinistic, arrogant, and misogynistic". How does Ms. Graham knows how I deal with women. She says 'mostly for women', that means that she has seen my interactions with many women and many men and has concluded that I am a chauvinist, a misogynist and that I act differently with men and women. Although I never even met Ms Graham in person, or in a group setting to draw these conclusions. So this is slander too. * Ms Graham said: "He chooses to outsource cheap labor, pay them pennie's on the dollar and call it good business". This statement means that Ms Graham has a deep insight in the salaries of my employee, and she knows that my employees are 'cheap labor'. So this slander too. * Ms Graham wrote that: "He is taking advantage of these kind of people and they are REALLY good". How does Ms Graham know and what type of measure she uses to access that I am 'taking advantage' of my employees. What does taking advantage mean from a wage standpoint. Does she know that wages of construction labor varies by supply and demand and also skills. Does she know the hourly wage I pay them, does she know how much I pay my employees compared to the minimum state and federal rate., does she know how much I pay the person who manages my employees. Or does she know my company's hierarchy. So this is slanderous too. * Ms. Graham wrote: "Hire them directly - do yourself a favor". How does She know if I hire or contract or do both at the same time. How can Ms Graham make that decision for employees who prefer to stay independent or direct hire. How could she know that employees would make more money as direct hire. Most workers prefer to stay independent contractors because the rate for contractors are higher and it is hard to estimate future demand and what companies have enough projects. That way, they can choose to transfer constantly between construction companies and make the most money as opposed to stay attached to one single company and run the risk to be furloughed if business is slow. * Ms Graham wrote: "If it had been in person I would have called the police". At best this not even admissible because it is "speculation" and if it had actually happened in reality, it could have resulted in 'making false statements to a police officer'
Anne R
Anne R
2021.05.12
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Did a phenomenal job installing a super complicated wall mural in less than 2 hours. Highly recommend.
Reply from The Wallpaper Hangers 2022.07.17
Thanks Anne, Yes murals can be complicated because they require almost 'microscopic' alignements of the patterns. But we do have tools such as laser and other trade tricks to do the work flawlessly. We have just introduced our one-stop-shop mobile app- For all your wallpaper needs, from purchase of wallpaper to installation and after service care.