Verified Company
Daniel at the Carnel Guilford Rd. location gave me excellent service when my original Sim card acted up. I was having trouble getting or making phone calls. He set up a new e sim and tested everything. Then he helped me clean up and organize my screen of apps and widget. Thanks a million Daniel. Your a Lion tamer!! Brian Alfred. Carmel Indiana
Daniel and Trenton were a tremendous help upgrading our phones, me and my fiancée both had issues connecting our networks so we had to go back in a couple hours later and they fixed our issues almost immediately, also Daniel thank you for recommending Calinete to go out to eat, that place was so good, definitely recommended these two gentlemen for you phone issues and restaurant suggestions! 5 out of 5!
Yeah don't let these 5 star ratings fool you. I had a terrible experience with Daniel and from what I experience was truly unprofessional, rude and disrespectful with a splash of racism. Now I do have a unique situation going on and needed assistance. I called in before I drove to this location to see if I can trade in my phone, just for Daniel to be confused on what a jump plan or what it can do. Now I take it with a grain of salt since similar tmobile have been the same but I still stop in. I apologize to who help me I don't remeber your name but he was chill and help me sort out my issue and end up calling customer support. Once I came back in with customer support resolving the issue, and having my account now saying it's available for a jump plan he ignore me and the customer rep on the phone.. once he finally look at us the customer rep said hello and he mocking with a attitude face said Hello in a Chinese accent ( I talk to the rep and he did hear him say that) and he was being rude to not wanting to do his job and pull my account to confirm that my profile says I can jump. Once we found out it will take 1-2 days he yelled to his co worker " see I told him it was going to take 2 days and he is here wasting our time"(like bro that's ur job if ur truly bother with picking up an iPad, unlocking it, refreshing my profile to see my status change then you honestly shouldn't be working with customers and you should do something that makes you feel better).After seeing his true character, I truly don't believe any of these 5 stars that mention him could be fake or bought but there was no professionalism I could see that will earn him anything from 3 stars or higher. Once everything was done he tried being sly and offer a card and acting all sweet like he was a good worker or something. If the manager wants to know more of the details, I was literally on the phone with customer support that have everything on recored of the situation. Even the rep felt disrespected and felt bad for my situation.
