%title%

%offer%

Reviews ( 64 ) 4.3

Mike Landers
Mike Landers
2024.02.06
I had a great experience at this location! Joshua was very knowledgeable and helped me navigate activating new service with a family member traveling out of state. Dani was also very helpful getting our account setup quickly at the end of the day. Thanks!
You Willneverknow
You Willneverknow
2023.09.22
These employees are a joke.They told me to go to apple store if I want more information about the product.Excellent way to lose customers.
Reply from T-Mobile 2023.09.22
Hello You, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at store605E@gmail.com so we can chat!
Dani Contreras
Dani Contreras
2023.08.10
Doug Ferrer
Doug Ferrer
2023.07.13
ALWAYS VERY HELPFUL !!!!!!!!!
J Sapatalo
J Sapatalo
2023.07.06
Garage 732
Garage 732
2023.06.13
Shauna Hale
Shauna Hale
2023.06.11
Thanks to Evan and Dani for helping us with porting issues. They were fanastic and helped us BIG time! Thanks for your help!!! You guys were AMAZING!!
Lauren Wetzel
Lauren Wetzel
2023.06.03
This place is really lacking customer service . I had called around a couple places to see if they had a specific color iPhone that I wanted . All the places I called were willing to tell me if they have the lavender iPhone in stock , however this place seemed to have an issue with it. From the moment the woman answered the phone she just had a nasty attitude . She told me she wasn’t allowed to give me any information over the phone because people were being robbed at gun point so I would need to travel over there just to find out if they had a specific color . I found this ridiculous as I was asking a very specific question & not once did I ask about the quantity of phones carried in the store . I found this extremely unprofessional & judge mental . T mobile needs to do better .
Reply from T-Mobile 2023.06.03
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at Kalista.redding3@T-Mobile.com so we can chat!
Robert Stiggleman
Robert Stiggleman
2023.03.19
Bill Esler
Bill Esler
2023.01.05
Very helpful! Great service! The ladies were very efficient!
Katelyn Duggan
Katelyn Duggan
2022.11.16
Mister “SelF” D3strucT
Mister “SelF” D3strucT
2022.08.27
Thanks for all the help, guys. Phones gonna be here by Monday! Woohoo!
Gabriel
Gabriel
2022.08.24
One of the best retail stores around. I've been working with Thomas and Evan for some time now. Anytime you have a question, need a new line, an upgrade, new Bluetooth for Grandpa, you name they can help with that. Highly recommend this store.
Chandra L
Chandra L
2022.07.15
Wasted my time driving 10 minutes up the road and waiting another 20 due to this store telling me the wrong information. They’re lazy here!!
Reply from T-Mobile 2022.08.30
We’re sorry to hear this Chan. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Leslie Altavilla
Leslie Altavilla
2022.06.10
Great experience! Thomas was extremely knowledgeable and got my problem fixed in 45 minutes. This is after I spent over 3 hours on the phone with T Mobile and Apple the night before and got nothing accomplished. Thank you so much!
Doug Kramer
Doug Kramer
2022.06.04
Went on Saturday and was impressed by the experience and knowledge of the assistant manager, Kail, and the manager, Todd. If you need help adding a phone line or upgrading you phone, you will be in good hands at this location.
Reply from T-Mobile 2022.06.05
Thanks for the great feedback, Mr. Kramer! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
Ash Brygger
Ash Brygger
2022.05.30
an excellent store experience! they answered all my questions and helped me pick out the right phone. it was definitely worth the drive because I had an experience like no other. go here if you want to be treated right and get the best deals out there!
Sarah Penquite
Sarah Penquite
2022.05.28
I don't know if they were just trying to make a better commission or if they didn't know the facts on phone deals. We ended up buying online because they quoted the Magenta plan $20/ more each month than it was online and claimed that we could only get phone deals if we got the Magenta Max plan. And that taxes would be 30%-48% 😳 on the Essentials plan.
Reply from T-Mobile 2022.06.03
We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visi.. The Max plan does have the best trade promos and Essnetiaks is heavily taxed.
Steve Valentine
Steve Valentine
2022.05.11
The customer service at this location is horrible. The customer service at the Fishers location is much better.
Reply from T-Mobile 2022.05.12
Hello Steve, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please call me at 317.975.0199 so we can chat. Regards, Todd Morrow - Retail Store Manager. Hello Steve, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please call me at 317.975.0199 so we can chat. Regards, Todd Morrow - Retail Store Manager.
David Bowers
David Bowers
2022.04.29
I had a technical issue with my new Ultra. Thomas was very helpful, patient, and professional. Appreciate his and T-Mobiles support!