T-Mobile Reviews

I was having problems with the charging port on my phone. The staff quickly assisted me with resolving the problem. I'm impressed with how friendly and professional the staff are at this T Mobile location. I will return to this T Mobile location when future needs arise.

Excelente atencion

We switched to T-Mobile several months ago. We are very pleased with the customer service at the Clay Terrance store. Brandon took care of us both times. He's professional and knowledgeable and A Great Person. He welcomed each customers walk into the store with words and smiles! He's very patient and answered all my questions. He did his best to help us every time! I just can't say enough great things about him! Brandon really represents what is a great customer service! Two thumbs high and up! Thank you very much!

Worst mobile service I've EVER had (and I've had MNO and VMNO - AT&T, Verizon, and Xfinity). No service ANYwhere yet they claim to have the largest network. Customer service is an incompetent JOKE. After suffering for almost a year, I switched to Xfinity (great move). I called to cancel my service in October and kept receiving a bill for 2 months after in November and December. I called and had to spend an hour explaining to customer service I was being billed for something I didn't have and had already cancelled. They eventually refunded the money and told me they closed the account. Next month (Jan) another bill and a collection letter arrived. I called customer service and they said my cancellation was marked as future dated for January 10th. This is 3 months later and I'm still being billed. Imagine asking to be paid for 3 months after leaving a job. Stay away from these scumbags.

Got ignored Noone would answer questions when I finally did get someone they just walked away after giving me a sigh.

Had to use this store twice. Good and friendly service both times.

This place is joke do not buy a phone from here I highly recommend Verizon in Westfield they are so much better.

Unfortunately, I had a very poor experience at this T-Mobile location. I had to wait around 45 minutes for someone to help me purchase a new phone. A rep finally came to help me, and began going through trade in and financing options. After declining the financing options on the new phone and declining his offer to purchase a charging block for the new device, the sales representative told me to shop elsewhere and stormed off to the back, refusing to sell me the phone. In all honesty, this interaction was the worst I’ve ever been treated as a customer at any retail store. I get that everyone has a bad day once in a while, but this sales rep’s behavior was simply rude and unprofessional. I hope changes are made to ensure other’s don’t have the same experience I had at this location.

I wish I had never tried their service. I quickly terminated my cellular home internet after finding it's speeds were about 20% of what their phone representatives estimated I would get. For months T-Mobile sent me a final bill of negative $40. They owed me. Now they've sent me a $40 gift card AND another bill for positive $40. Twice I've tried to use their services and twice I've been sorely disappointed. Look elsewhere for service.

Excellent service! If you are looking for help in in Spanish Andrea will be an excellent bilingual option! Very nice and helpful thru all the process.. also Spenser and Nakita helped us finding the best deals! Thanks to all the team for the help and support, we are very happy ⭐️⭐️⭐️⭐️⭐️

Unfriendly, not helpful, racial comments by sales

Good employees, told everything, showed everything. I will only serve you. Thanks a lot Nakita

They tell me it's going to be $100 out the door and then try to charge me $250

The staff at this store was amazing!! Daisey, Andrea, Spenser, Nakita, and Patrick are simply wonderful. I recently visited the Tmobile store at Clay Terrace knowing that my phone was old (5 years), my plan outdated and dreading the changes. I expected a bunch of upselling and a huge increase to my monthly bill. I am very happy to report that the staff really helped me find the best phone for me (without pressuring me) and the plan that fit my budget. I even got a free watch that was on a promotion! Though it took a long time to transfer files from my old phone to the new one, I am very happy I waited as all my memories and settings came loaded onto the new phone. I don't typically have problems with tmobile, but I am confident that if I do, the crew at Clay Terrace will take care of me.

As with the previous review, T-Mobile has been nothing but a disappointment. They promise you the moon and the stars and then take your trade in phone. Once the trade-in phone leaves your possession, they mysteriously find “water damage“. I wish I had researched the situation further as it is known, rampantly, that this mysterious water damage is found so they do not have to uphold their promise. They remove the trade credit as well as other discounts on the new phone. Avoid T-Mobile, they in my opinion, have fraudulent practices. I can assure you that my phone was not damaged. I am an older woman that takes very good care of my personal items. My phone had the glass protection and high end case. In addition, my phone was never around water, or a water source. It is convenient that once they have your phone, they mysteriously say it has water damage, and then you do not have the ability to have it inspected on your own to confirm that it didn’t. if you’re with another carrier, stay with them, or choose a more reputable company other than T-Mobile. This is unfortunate as I was a customer of sprint for many many years without issue. Avoid T-Mobile and their questionable practices like the plague! To add insult to injury, the map that I was shown that indicated I was to have a superior service was not accurate. If you call customer service to try to resolve these issues, you are promised that it is corrected only to learn on your next billing that they told you what you wanted to hear to get you off the phone. No corrections have taken place. Attempts to speak with management have been disregarded as “sorry for your luck”. To say I am salty would be an understatement. I specifically turned my phone in at this branch location and did not mail my phone to the vendor so I would not have this additional hassle. I can only assume that one of two things have taken place, either my phone was damaged at the local store and submitted to their vendor or it was damaged along the route. I can assure you it was not damaged in any manner in my possession. I would never recommend anyone to T-Mobile for coverage, phone upgrade, or any accountability. they do provide the bait and switch and find avenues to avoid the responsibility to uphold their end without the customer being able to prove otherwise.

Poor customer service! There was one customer in the store that was before me. Once they started helping me to get my new sim cards to change over from Sprint to T-Mobile they received phone calls and were more worried about helping them on the phone as well as working on remodeling the store. Being a Sprint customer for 25 years and having to go out of my way to make sure our phones worked was already frustrating. Then to be put to the side and sit around and wait while they helped other folks that called in was irritating. So after waiting around awhile I left and went down to the store at 116th St. in Carmel and was literally in and out in 2 minutes with my sim cards. I wasted a lot more time than that at this store even while they tried to help me.