SVT l Smoke Shop, Vapes & Tattoo Supplies Reviews

We sincerely apologize for the experience you had at our store. You are absolutely right — if the original item was not working and we offered you a replacement, the original promotional price should have been honored. I honestly cannot see a reason why this situation should have been handled differently, and I am very sorry for the unnecessary frustration it caused you.

I am the owner of SVT Shop, and I will personally review what happened with our team. I have worked very hard to make sure our customers are treated with respect, receive good service, and feel valued when they visit us, so it is especially disappointing to me knowing that you left our store with the opposite impression.

I completely understand your frustration, and I truly appreciate you taking the time to share your experience. Feedback like yours gives me the opportunity to address situations that I may otherwise never know happened.

Please accept my personal apology. I will make sure this is addressed with our team so that a situation like this does not happen again. I sincerely hope that, despite this experience, we have the opportunity someday to provide you with the level of service you should have received in the first place.

Grazie mille Shania! Siamo felici che ti sia trovata bene e che il negozio ti abbia colpito per la sua organizzazione! 😊 Torna presto a trovarci!

Thanks for the kind words, Manuel! We're so glad Adrian could assist you. We'll keep working to provide great service and prices 😊 Come back anytime!

Thanks for visiting, Maria! We’re glad you had a smooth experience with our team. Sorry to hear about the pricing—feel free to reach out to customer service so we can look into this for you. 😊

Thanks for sharing your experience, Alfred! Happy to hear the cream worked well and you found the place clean and organized. Feel free to drop by anytime—we’re here whenever you need us! 😊

Thanks for the kind words, Robert! 😊 We're glad you’ve had a great experience. Your support means a lot to us!

Hi Melissa,

We sincerely apologize for your experience and we truly appreciate you taking the time to share your feedback with us. We take every customer interaction very seriously, and we are sorry that you felt unwelcome during your visit.

After speaking with our team member about what happened, he was honest with us and acknowledged that he did not provide the level of service we expect from our team. He explained that he was not feeling well that day, but he also understands that this does not excuse the way the interaction came across. He asked us to share his sincere apology with you for making you feel this way.

We also want to personally apologize on behalf of SVT Shop. After many years of serving our community, it truly saddens us to receive a review like this because providing great customer service has always been one of our top priorities.

At the same time, we want to thank you for your honesty. Feedback like yours helps us identify areas where we can improve and continue providing the experience our customers deserve. We hope to have the opportunity to welcome you again in the future and provide you with the service you should have received.

Thank you again for bringing this to our attention.

— SVT Shop Team

Thanks, Anthony! Happy to hear we’ve got you covered for your tattooing needs. Let us know if there’s anything else we can help with! 😊

Thank you so much, Jorge! We really appreciate your support 😊

¡Gracias, Jose! Nos alegra que te hayas sentido tan bien atendido y cómodo. Paloma es increíble, ¡sin duda tenemos suerte de tenerla en el equipo! 😊

Thanks, Edmund! We're glad you found what you were looking for 😊

Thanks, Brandon! So glad you had a great experience with us 😊 Appreciate the recommendation—it means a lot!

Thank you so much for your review, Enrique! 😊 We're glad you had a great experience and appreciate you taking the time to share it.

Thanks so much, Tiffany! We’re happy you had a great experience 😊. Your support means a lot to us!

Thanks for the kind words, Drew! We're so glad Fernando could assist you and that you liked the selection. 😊

Thanks so much, Isaac! We're glad you enjoy visiting us and finding what you need. We'll let Adrian know you gave him a shoutout—he’ll appreciate it! 😊

Thanks, Curtis! We really appreciate your support—happy to keep things stocked up for you! 💪😊

Thanks, Gerardo! Glad you liked our selection and found our team helpful. 😊 Let us know if you ever need anything else!

Thanks so much for your support, Jennifer! 😊 We're delighted you had a positive experience. Let us know if there's anything else we can do for you!

Thanks, Joseph! Happy to hear you found exactly what you needed 😊.