Superior Auto Works Reviews

I called the shop for an estimate on an expensive repair that I was sure I needed. Instead, their mechanic gave me some advice over the phone on how I could confirm the diagnosis. When I couldn't reproduce the problem, he offered to have a look before taking the car in and disassembling the engine. He checked everything and assured me that the part in question had already been replaced and the car was perfectly safe to drive. I was never charged anything.

I couldn’t ask for a better experience. Even before I had my car to the shop, Joe spent nearly 3 hours on the phone with me and a shady dealership trying to do unnecessary work on our X5. Once I took it to the shop, he squeeze me in and was able to get all the information to me about my car, specific and detailed expectation and was immensely helpful during the entire process. We ended up needing quite a bit more work than we were both expecting (Joe and I) but a previous job on our value cover created a few more issues than desired. That said, Joe did a great job communicating, his team was very responsive and helpful and I will be using them exclusively in the future on all my cars. They value their clients/customers and will do a thorough job. It’s hard to find good help and honest work, but Superior exceeded my expectations by leaps and bounds. Thanks Joe!

I had recently bought a vintage Audi TT (1st generation) and although it was in good shape for its year, this was definitely a project car. I decided to entrust it to Superior Auto, as one of their areas of expertise is in German autos. I was told at a dealership that various certain repairs would cost me several thousand dollars worth of work. For example, the timing belt and tensioner at the dealership were over $1,000 from what Superior charged. In short, my car has been returned to excellent driving condition and I saved a lot of money. These folks are capable, competent and most importantly ethical. I will continue to use them whenever possible not just for my Audi, but for my Cadillac.

The shop is extremely knowledgeable about all different types of cars and different problems. If you’re looking for a discount shop or the cheapest garage in town, this is not the place. But if you want your repair and service done right the first time, trust Superior. They use the very best parts they can source. Everyone is super cool. It’s hard to get an immediate appointment but they will work with you. They really know how to diagnose and fix everything

Very good techs...quick knowledgeable.. explain what they did...very patient

Joe is absolutely fantastic - knows cars, thorough, responsive and a great person. He did a PPI on a used vehicle I was looking to purchase (from out in CA) and identified some significant issues that helped me make my decision. Very fairly priced. I’d work with him again in a heartbeat.

Best auto shop I’ve been to. Fixed multiple problems with my car and haven’t had any issues since. Joe took care of me, he is the car wizard!

The owner and his employees are so kind and helpful. They try to help as best they can with the BMW knowledge they possess. They do a great job. I definitely refer them if you are needing any work completed or you need your vehicle looked at.

I was refered to Joe at Superior Auto Works by a business associate. I've been very impressed with how meticulous joe is when he works on my car. The quality of the work is second to none in my experience. However, every time I go into the shop, there is a new office guy. One time I was charged $600 for an oil change. So, the administrative side is very inconsistent. But Joe works on Diesels and not everyone does.

Our daughter was returning to school this fall on a record high temperature day. She was three hours from home and three hours from school when her engine overheated. She stopped at one garage and they said she would have to schedule an appointment and could not do much for her. She left frustrated and empty handed. She next went to Superior Auto Works just as the garage was closing. Everyone was headed home for the night. Joe (the owner) stayed to look at her engine, assessed it as a slow/slight coolant leak, showed her the problem and how to put more coolant in when the engine was cool enough, researched the coolant she needed, and made sure she had plenty of the right coolant to get back on the road. She turned her AC off and confidently made the rest of her trip with his assurance that he would tell his own daughter to do the same. Car is under warranty still and she will have it repaired at school. Thank you so much Joe for going above and beyond to help a young person with car trouble! It is alarming as a parent when you fear your loved one may be broken down on the road without assistance. Really we are so grateful you were there that day! What a blessing. May you be rewarded with more business than you dream of! Great to know there are still good people out there!!

Busy place.

I recently had Superior Auto Works take a look at my Forester for a second opinion after the Subaru dealership wanted to charge me $3000 for a repair. Brian and Joe were very friendly and pointed out that the issue was likely carbon build up. An issue that can be simply resolved with an intake cleaning. After it was all said and done, I no longer have a CEL or rough idle and it cost a fraction of what the dealership wanted. Thanks, gentlemen!

My friend who owned Sams Auto Repair closed his amazing shop and had always worked on my vehicle. It was the best shop in Carmel. He was hired by Superior Auto Work. So, of course, I followed him. I took my Yukon 6.2L to Superior, just for an oil change. At Sams Auto, I previously had them put some dye in my air-conditioning to find a leak. So I asked the owner of Superior to see if my friend could see the leak. I got a bill for $190.00 for just an oil change. I was told I had multiple problems with my vehicle. I NEVER asked for an inspection. The bill was going to be over $5000. To fix a rear engine oil leak and all my other issues. I took my car to Pyramid lube & alignment. It was $153.00 to fix my air-conditioning and $79.00 for full synthetic oil change. The owner Of Superior is a scammer. Beware!

I have gave one star not because I paid 200$ for the diagnosis but in my diagnosis noone from your team updated me the same exact root cause of the issue and told me to check with the dealership. And not provided any documentation for the same. And then warranty company call you for the same you told them that we already diagnose this issue. Apart from them Everything is fine from your end but because of this warranty company rejected my complaint and then I need to spend 3000$ dollar just because of lack of communication and not any documentation.

I highly recommend taking your foreign vehicle to Superior Auto Works. They are very professional, and customer service oriented. The name says it all! Superior Auto Works. They do an outstanding job maintaining all of my high performance vehicles. I have taken my cars to other foreign auto mechanics around the city, and by far these guys are on the top of my list.

They were very busy but got me in and did fantastic work and the customer outstanding!!! I will for sure be back!

Great prices and easy to work with. Wonderful business!

Great customer service! I got a great deal!

Needed a battery and Superior Auto did a great job. As a single female they treated me well and I will definitely be back. Thank you.

Great company!! Excellent service.