Verified Company
If you have the option stay away from this organization. Been having meter problems for months and they refuse to help. Used email and phone number and they talk in circles.
Reply from NES
2026.05.21
Patrick, I’m sorry to hear about your experience. If you could please email me directly, I will be happy to investigate and assistant however possible. We have a highly rated service team that is always willing to assist. Thank you - please include your address or account number: resolutions@submeter.com
Bills are sent out too late and I sometimes don’t see a bill at all! Billing period doesn’t even make sense. Tried calling multiple times. Very difficult to get through. Unfortunately, I have no other choice but to use this company. People shouldn’t be forced into an unfair situation. Meaning, people should have a choice on how to receive their bill. We should not be forced into signing up for online statements. I’m certain there are many older people out there who may not be tech savvy. Anyways , it’s a ridiculous situation. Looks as if I’m not the only one having this issue.
Reply from NES
2026.04.14
Stephannie, I'm very sorry to hear about your experience. Bills are sent when utility providers release them, but often times the paper bills in the mail get delayed by USPS. In order to avoid USPS delays, e-bills are the best option. You can sign up for free on our portal. Please reach out with any other questions and I would be happy to help: resolutions@submeter.com
Horrible with sending you bill!!!!! I haven’t gotten a bill in 2 months, I’ve constantly called to complain, but it’s the same person who answers the calls and does absolutely NOTHING to solve the issues, he is really good in giving you an attitude though, for calling and asking about why you have not received your monthly bill. Payments are due on the 1st of the month and in months before, I wouldn’t even get my bill until after the 1st of the month, now I just don’t receive my bill at all. That’s how they solve the issue, they quit sending you your bill, PERIOD!!
Reply from NES
2026.02.03
Rosa, I'm very sorry to hear about your experience. Please visit on online portal and sign up for E-Billing. Your bill can be emailed to you within minutes of it being available. You can also sign up for autopay and avoid any late fees. USPS can be very unreliable, particularly with the bad winter weather around the country. If there's anything I can do to help, please email me: resolutions@submeter.com - Thank you
One of the worst companies that I have ever dealt with. Zero customer service. They replaced my water meter and bills shot up 400%. Yet, they refuse to address the issue and keep giving me the run around about leaks in the condo. This is despite sending them photos of the meter and proof that there are no leaks.
Reply from NES
2026.01.28
Sanjay, I'm very sorry to hear about your experience. Please email me, resolutions@submeter.com, your account number and I will investigate. The most common cause of unexplained high water bills is a faulty toilet flapper. Sometimes this can even occur intermittently so it's difficult to detect. Checkout the video about this linked on our page: https://www.submeter.com/reduce-your-bills/
Won’t tell you how much you owe till it’s due then charges late fees. People on the phone are always rude and don’t seem to care about you.
Reply from NES
2026.01.28
Lauren, I'm very sorry to hear about your experience. Please email me your account number or address and I would be happy to investigate on my end. Thank you - resolutions@submeter.com
I don’t know why the transmitter could never be fixed. They gave me 0 usage bills with the $14.99 minimum charges for a few months and a hefty accumulated bill later instead of a tier billing. Only after I have called and emailed them multiple times , they started to review the bill and adjusted a bit. It took them forever to fix a problem and it occurs again ! I don’t know why it is so difficult for them to have things done and be accountable. I have the emailed the CEO but the management is very slow to respond and fix the issue.
Reply from NES
2026.01.13
Hi X, I'm sorry to hear about your experience. If you are still experiencing problems, I would be happy to help. Please email me your account number or address: resolutions@submeter.com