Sublime Pools & Spa Pool Service and Repair

sublimepools.net

Sublime Pools & Spa Pool Service and Repair Reviews

Excellent rating
4.8
84 reviews Verified
Sublime Pools & Spa Pool Service and Repair
%title%

%offer%

Reviews ( 85 ) 4.8

David Martin
David Martin
2024.05.23
I am very pleased with my pool/deck renovation. It was done very professionally and in a timely manner. It came out beautifully. Communication between the Sublime team and me was excellent. I highly recommend Sublime Pool and Spa for all pool renovations.
Reply from Sublime Pools & Spa Pool Service and Repair 2024.05.24
Glad you had a good experience David. Thank you for taking the time to give us some feed back...it is greatly appreciated...it was a pleasure assisting you with your pool project....Enjoy your entire new deck🙂
J. Ricardo Vidal
J. Ricardo Vidal
2024.05.23
Highly recommend the Sublime team to anyone that needs help with their pool, from a weekly cleaning to a complete renovation!!!!
Reply from Sublime Pools & Spa Pool Service and Repair 2024.05.23
Thank you much for taking the time to leave us a review Ricardo...As a family owned business we strive to provide a great service experience to all of our customers that represents our values (Faith, Integrity, Quality & Reliability) and is great to know that we are staying on point...It was a pleasure assisting you with the project.
maria uribe
maria uribe
2024.03.28
We were extremely pleased with the service provided by Sublime Pool. They work efficiently and had the necessary parts to fix the pump. He explained the issue and provided a clear estimate for the repairs.
Reply from Sublime Pools & Spa Pool Service and Repair 2024.03.28
Thank you Maria, Appreciate you taking the time for the review…it was a pleasure assisting you with pool Repairs 🙂
Matthew Dennison
Matthew Dennison
2024.03.22
John and this Family business have been the most professional, talented and honest pool company I have ever worked with here in South Florida. John always explained the repair process and informed me of possible issues that can be found during resurfacing of my pool.John told me all costs upfront and gave me different options and most importantly did a completely amazing make over for my pool!
Reply from Sublime Pools & Spa Pool Service and Repair 2024.03.22
Thank you for your review Mathew! Is great to know that we have another satisfied customer. It was a pleasure assisting you with the pool renovation project🙂
Matthew Simpson
Matthew Simpson
2024.03.19
Fast response, quick to answer and schedule work. Responsive, and the work was solid.
Reply from Sublime Pools & Spa Pool Service and Repair 2024.03.19
Thank you Matt, It was a pleasure assisting you with the repair, Really appreciate the feed back as it motivates us to continue to be intentional about providing great customer service.
Michelle Martinez
Michelle Martinez
2024.03.06
Easy to work with…great communication and very prompt. Would definitely recommend for fixing leaks too! Everything was fixed quickly and left in perfect condition.
Reply from Sublime Pools & Spa Pool Service and Repair 2024.03.06
Thank you for the feed back Michelle, it is greatly appreciated…it was a pleasure assisting you with the project 🙂
Maddison Wilson
Maddison Wilson
2024.03.01
Our experience has been excellent with Sublime! We had our pool converted from chlorine to salt water and it was a seamless process. The team was incredibly responsive and so quick to get the job done. 10/10 recommend!
Reply from Sublime Pools & Spa Pool Service and Repair 2024.03.01
Hi Maddison, It was a pleasure assisting you with the upgrade to a pool chlorine Generator….we strive for great service and your feedback is greatly appreciated 🙂
Jason Dale
Jason Dale
2024.02.02
We were really happy with our pool, deck and services. They took the time and put finishing that really made the pool look like a spa.
Reply from Sublime Pools & Spa Pool Service and Repair 2024.02.02
Thank you Jason! We do our best to provide top Quality with work with integrity and aim for all of our customers to have a great experience with their project from start to finish....It was a pleasure assisting you with your project....Greatly appreciate the feed back 🙂
astor kerr
astor kerr
2024.01.09
They are very professional. Kept me informed along the way, completed the job in a reasonable time and I am very pleased with the outcome.
Reply from Sublime Pools & Spa Pool Service and Repair 2024.01.09
Thank you for the feed back Astor...we strive for great service and top quality work and are glad to hear that you are a happy customer....it was a pleasure assisting you with your project :)
K T (GoGators#1)
K T (GoGators#1)
2023.12.19
Poor responses. Texted all requested info and photos. Followed up. Never received response.
Reply from Sublime Pools & Spa Pool Service and Repair 2023.12.19
Dear K.T, We appreciate your feedback, and we take all reviews seriously. However, we are unable to locate your information in our system, and your experience does not seem to align with our typical customer interactions. We are committed to providing excellent service, and we would like to understand more about your experience to address any concerns. You May have meant to leave this for a different company, please note that there are other similar names out there that we are not affiliated with. We work hard to stay on top of all our customer requests, and do not take customer support lightly. Please reach out to us directly so that we can investigate further, clear any confusion and ensure your satisfaction. Thank you, Sublime Pools & Spa
nkenge Davis
nkenge Davis
2023.10.27
Sublime is a great company that does excellent work. We are very happy with our newly renovated pool. Big ups to the sublime pool team!!!!
Reply from Sublime Pools & Spa Pool Service and Repair 2023.10.27
Hi Ken, Greatly appreciate the feed back...we do strive for great service & quality work The highest integrity and Glad that your happy with your Investment. It was a pleasure assisting you with the project....Enjoy the Pool :)
Maria Cedeno
Maria Cedeno
2023.05.16
Got done my pool, re plastered, changed tiles and coping. Removed my screened frame. Everything got done very quick and answered any questions I had. It was always very easy to get in contact with them. I love my new pool.
Reply from Sublime Pools & Spa Pool Service and Repair 2023.06.05
Hello Maria, It was great Assisting you with your project, Thank you so much for the time to write us a review! We do our to ensure our customers get the best possible service experience and Very Glad that you had that great experience :)
Y. D.
Y. D.
2023.03.29
Sublime Pools is a great company. We had an amazing experience from start to finish. So happy with the outcome of our pool, highly recommend this company.
Reply from Sublime Pools & Spa Pool Service and Repair 2023.03.30
Thank you for your feed back Tony...we strive for great customer service and this motivates us to keep doing what we do...it was a pleasure serving you 🙂
Michael Cook
Michael Cook
2023.03.11
Highly recommend Sublime Pools! These guys communicated every step along the way and the final results exceeded our expectations!
Reply from Sublime Pools & Spa Pool Service and Repair 2023.03.12
Hi Michael, Thank you for your review, we strive for great service and are Glad that you are a happy customer...it was a pleasure serving you 🙂
Mastrorilli Allison
Mastrorilli Allison
2023.01.26
Best pool service in South Florida!!! They are always on top of things and above all extremely honest and fair with pricing. After using a large company for years who never responded or completed jobs that needed to be done, I was so happy to find Sublime. Recommend him to all my friends and neighbors!!!
Reply from Sublime Pools & Spa Pool Service and Repair 2023.03.12
Thank you for your review Allison, Glad you are happy with our services...appriciate the feed back 🙂
John Einig
John Einig
2023.01.14
Sublime was great, the communication was good, quote was a fair price, and the installers who came out were very friendly and knowledgeable. They installed a new pool heater for us and I’m glad we went with them. Would recommend them to anyone!
Reply from Sublime Pools & Spa Pool Service and Repair 2023.01.14
"Thank you for your review John"...We appreciate the feed back as it encourages us to stay on track in the continuance of providing great service....it was a pleasure assisting you 🙂.
John H.
John H.
2023.01.04
Verified
They are complete crooks. False promises and unresponsive. They will ignore your calls and text messages. You will get charged for services never rendered as they will not have photo proof that they came to service your Pool at all. When they actually do show up which will last no more than 4 minutes for an entire visit, their technicians will come to your home with nothing more than a pool net and pole in their hand yet you will get charged for brushing, chemically stabilizing and fully cleaning your pool. Stay far away clear from this terrible company!!
Robert Sahakyan
Robert Sahakyan
2022.11.20
Amazing customer service and prompt communication. You can't go wrong with these guys!
Reply from Sublime Pools & Spa Pool Service and Repair 2023.01.14
Thanks for the review Robert...The team appriciates the feed back.
Vanessa Alfonso
Vanessa Alfonso
2022.08.19
If I could give this company 0 stars I would I paid them last week to start servicing my pool because with my husband being so busy with work and me a new mom we didn't have the time. I zelled them my payment which was my 1st mistake. I explained that I needed them to come as soon as they can because with it raining everyday and the 90 degree weather the pool would start turning green they said they understood and would send a tech out Wednesday. So i waited on Wednesday around 4 i called because no one had shown up and my pool was already turning green they came up some excuse and said someone would be out the next day when they did send someone out they never called or informed me they were here to go over what was going on with the pool till i got a call after the tech left and they wanted me to pay to have to pool drained and cleaned i said no they than said they would send me a proposal to shock the pool at almost 500.00 dollars i said no thank you and requested a refund for the money i sent for the service. they responded with i would have it by the end of the week. i hadn't received anything by this morning so i called several times because no one answers the phone and the gentleman that answered said they have been extremely busy with construction?? and has the audacity to tell me dont worry were not trying to keep your money thats amazing customer service tthan he kept saying someone in the office would handle it whenever i asked to speak to this so called person they were never available. they are now closed and i till dont have my money back STAY AWAY FROM THESE PEOPLE I will be contacting the DBPR and submitting a formal complaint against their license
Eddy Morales
Eddy Morales
2022.08.08
We are really happy regarding Pool resurfacing and water line glass tile done by Sublime Pool & Spa. Both projects were done in a timely manner. The crew was professional and demostrare knowledge and skills. Thank you John for your time and dedication. Congratulations for having a great team. You did an outstanding job!
Reply from Sublime Pools & Spa Pool Service and Repair 2022.08.08
Glad you liked the work Eddy....we are intentional about customer satisfaction and your feed back helps us know We are doing our job....It was our pleasure to assist you with your project! Thank you for trusting us with your business:)