Verified Company
Very great experience got some really cool fish for my wife's first aquarium will definitely be coming back for more
Reply from Petco
2026.06.22
Hi Kristian, we’re glad our team helped make your visit a great one and supported you in choosing fish for your wife’s first aquarium. Delivering consistent quality is at the heart of what we do. We look forward to welcoming you again soon!
I've shopped here only twice, but it will be my regular store for pet products in the future. I usually know what I want when I'm buying pet supplies and I don't need to wander around the store looking for things, so I like the ease of ordering online and then running in to quickly pick up my items. Pick-up is super easy at this store. Thank you!
Reply from Petco
2026.05.30
We’re delighted to know that your shopping trips have been so convenient and that our easy online order and in‑store pickup process made things simple for you. It’s wonderful that our team could provide a smooth experience and help make us your go‑to for pet supplies. We look forward to welcoming you back again soon!
I needed a couple toys for my pups so I stopped at Petco after an appointment. This location is in between many businesses so for a minute I was confused finding Petco The staff is very helpful and gave me a couple options to find what I needed. I couldn’t get exactly what I was looking for in my price range, but I got some better quality toys and also looked at some extra stuff. Good location variety of products and customer service.
Reply from Petco
2026.05.09
We’re glad to hear our team could guide you to quality toys for your pups and that you enjoyed exploring the variety of products, Fatima. Supporting pet parents with helpful service and dependable options is always our goal. We appreciate you being part of our community and look forward to welcoming you back soon!
Just had the worst customer service experience ever complete with full attitude and carts slamming just because I needed to checkout and they wanted to back to stocking. Thanks Zoey. Not coming back unless I absolutely have to.
Reply from Petco
2026.04.11
Thank you for sharing your feedback. We strive to provide respectful, professional service and a smooth checkout experience for every pet and pet parent. We encourage you to please contact us directly at (317) 587-1820, so we can review this further and address your concerns appropriately.
I ordered a fish tank and was emailed it was ready for pick up within a couple of hours they canceled it saying item no longer available and said my money would be refunded 5 to 10 days..the add is still there..smh...
Reply from Petco
2026.04.08
Thank you for letting us know, Kim. We’re sorry for the frustration caused by the cancellation and the listing still showing. We strive to provide clear communication and accurate availability, and we’ll work on preventing situations like this. Please contact us at (317) 587-1820, so we can address your concern.
This isnt about Petco this pertains to Paws on my heart and they are affiliated with petco. Since I cant leave a review on their website ill leave it here. I was supposed to meet a greet with a cat i had been looking for for months. Well I had about three different people texting me to meet this cat. The day before I was scheduled to meet him, a unknown person texts me and tells me im unable to meet him and that I should go to my local shelter and find a cat... Come to find out the Russian blue cat i was supposed to meet and adopt was already promised to someone else. This happened to my friend as well 2 months ago. Its quite unprofessional.
Reply from Petco
2026.04.08
Thank you for taking the time to share such detailed feedback, Brooksie. We understand how important the adoption process is, especially when you’ve been waiting to meet a specific pet. Your comments about communication and consistency will be shared with the team at Paws on My Heart, so they can review and improve the experience for future adopters. We hope to have another opportunity to serve you better in the future.