Verified Company
Sales associate acknowledged price tag was wrong, but then refused to honor price on the discounted tag. Cashier made snarky comments throughout checkout interaction and was incredibly non-personable and rude. I was actually taken aback by the experience, and we left our items without purchasing anything as a direct result.
Reply from Petco
2025.12.01
Hi Emma, we’re very sorry to hear about your experience. We strive to provide courteous and professional service to every customer, and we regret that this was not the case. Please contact us at (317) 337‑9505, so we can learn more and work toward addressing your concerns.
The store wasn’t properly staffed!
Recently adopted a puppy 11/7/2025; and inquired about the new pet coupon book.
I was totally disappointed and in disbelief that none of the $72 I spent had a coupon to defray the price of any of the items purchased.
Reply from Petco
2023.09.20
We appreciate your feedback, even though it was a 3-star review. We're constantly striving to provide better experiences for our customers, and your input helps us in that process. Thank you, Edward!
Difficult these days to get service at this store. Seems to always be understaffed
Reply from Petco
2025.09.28
Hi Judi. We apologize for your experience with staffing and service availability. We understand the importance of timely support for every pet and pet parent. We will share your feedback with our leadership to help improve team coverage and the overall experience.
Lots of clearance on dog food, couldn't find any clearance cat food.
Reply from Petco
2025.09.19
Thank you for noticing our dog clearance sale. The availability of clearance items can vary by product category and location, and we appreciate your feedback regarding cat food. Your review is valuable to us, and we'll use it as we strive to improve our services.
Brought my 1 year old shih-poo in for grooming today. The groomer, Lauren, did an amazing job with her. She gave my dog the exact style I was hoping for :)
Reply from Petco
2025.08.22
Hi Tianna! We're glad to hear your shih-poo had a great grooming experience and received the exact style you requested. Our team aims to follow each pet parent's instructions closely while ensuring pets feel comfortable throughout their visit. We look forward to welcoming you both again soon! 😍
The cashier was AMAZING! So sweet and kind.
Reply from Petco
2025.08.15
Hi Dusty! We're glad you had a great experience with our team. Their kindness and thoughtful service reflect our commitment to creating a warm and welcoming environment for every customer and their pet. We look forward to seeing you again soon! 😍
Closed today at 5 due to staffing issues. :( Was scheduled to be open 'til 9.
Reply from Petco
2025.08.13
We're sorry to hear about the inconvenience you've experienced during your visit. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If you would like to speak with us regarding your concern, please don't hesitate to reach us at (317) 337-9505, so we can assist you further.
The people at Petco are so pleasant and helpful. They go the extra mile.
Reply from Petco
2025.07.25
Hi Ann! Our team takes pride in providing helpful and attentive assistance to all our customers, and it's wonderful to know that our efforts have been recognized. We hope to see you again! 🥰
Clean but no one at the register. Someone finally sauntered up while fiddling with their phone.
Reply from Petco
2025.07.23
Thank you for taking the time to appreciate the cleanliness of our store, Stephanie! Providing prompt and professional assistance is our priority, and we're sorry to hear about your experience with our staff. Your feedback is valuable to us, and we've shared this with our leadership to provide a better experience in the future.
Out or everything I went in for. Shelves are not well stocked, stuff is everywhere, and the only staff I saw were on their phones.
Reply from Petco
2025.07.11
Hi Jared. We apologize for your experience with our store environment. We understand how important it is for shelves to be well-stocked, the space to be organized, and our team to be attentive and available. We will share your feedback with our leadership to ensure this concern is reviewed and addressed appropriately.