Verified Company
People in stores have been good. Ordered Rx dog food online and it had label created on 8th. It is the 11th, and FedEx has not been notified to pick it up. Auggie is HUNGRY, thanks Petco!
My dog has not had diarrhea in the past year, and even the morning I took him for his haircut he did not have any diarrhea. However, about three hours after I dropped him off for the haircut, I received a call from Petco saying that he had severe diarrhea and that I needed to pick him up immediately. After I brought him home, he kept shivering for the rest of the day. I will never take him there again. It almost feels like he went through some kind of trauma.There is a lot of blood in his stool. A very healthy dog turned into a suffering patient within 3 hours.
Reply from Petco
Thank you for sharing your concern, Harsha. We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, and both comfort and satisfaction for the pet parents who trust us with their pets. Kindly reach out to us at (317) 337-9505, so we can address your concerns properly.
Very nice people and the groomers do a decent job.
Reply from Petco
Thank you for sharing your feedback, Gavin. We’re glad our team’s warmth, care, and service left you happy with the results. We appreciate your feedback and hope to see you again soon! 🩵
Reply from Petco
2026.01.25
Thank you so much for the great rating! We’re happy to know you had a positive experience. Your support truly means a lot!
The store was quiet. Walked past 3 different workers, not one person asked if I needed help finding anything. Nobody had any name tags. There didn't seem to be any sense of urgency for anybody to help with anything. The employees were slowly doing the truck that was all over the floor in aquatics. Use to come here weekly, now will not be returning after the fall of the store over the past few months.
Reply from Petco
We understand that your experience with our staff was not satisfactory. We aim to provide friendly and professional service to all our clients; your feedback will be shared with our team to ensure that improvements are made.
I waffled on the rating a bit with this review. As a frequent shopper at Petsmart I decided to check out Petco since I was on that side of town. It was fairly early in the morning when I arrived and there were just a handful of customers inside. It seems like there was only one person really working (he was helping assist a few customers in getting fish). This associate was detailed and very helpful when questions were asked. We noticed there was really no one manning the register when approached with a question. After standing there for a few moments an employee a few registers over (that was closed) on his phone eventually made his way over. He had no drive to work quickly or efficiently, and rang up my order at a turtle's pace. They didn't have any bags at all in the store so everything had to carried out by hand.
The positive side of this was the variety in their stock, the informative employee who carefully bagged all fish, and cleanliness of the store.
Reply from Petco
2025.12.29
Hi there. Thank you for sharing your detailed experience during your visit. We appreciate your recognition of our team who assisted with the fish selection and the variety offered in our stock. Your observations regarding service efficiency and checkout support are valued, and our team will continue to refine the customer experience to ensure smooth visits for every pet parent.
Staff were very friendly and helpful. My
order was held for me until I returned to the store with my credit card!!!!
Sales associate acknowledged price tag was wrong, but then refused to honor price on the discounted tag. Cashier made snarky comments throughout checkout interaction and was incredibly non-personable and rude. I was actually taken aback by the experience, and we left our items without purchasing anything as a direct result.
Reply from Petco
Hi Emma, we’re very sorry to hear about your experience. We strive to provide courteous and professional service to every customer, and we regret that this was not the case. Please contact us at (317) 337‑9505, so we can learn more and work toward addressing your concerns.
The store wasn’t properly staffed!
Recently adopted a puppy 11/7/2025; and inquired about the new pet coupon book.
I was totally disappointed and in disbelief that none of the $72 I spent had a coupon to defray the price of any of the items purchased.
Reply from Petco
2023.09.20
We appreciate your feedback, even though it was a 3-star review. We're constantly striving to provide better experiences for our customers, and your input helps us in that process. Thank you, Edward!
Reply from Petco
2025.11.24
Thank you so much for the great rating! We’re happy to know you had a positive experience. Your support truly means a lot!
Reply from Petco
2025.11.22
Thank you so much for the great rating! We’re happy to know you had a positive experience. Your support truly means a lot!
Difficult these days to get service at this store. Seems to always be understaffed
Reply from Petco
2025.09.28
Hi Judi. We apologize for your experience with staffing and service availability. We understand the importance of timely support for every pet and pet parent. We will share your feedback with our leadership to help improve team coverage and the overall experience.
Great prices on dog food.
Reply from Petco
2025.09.26
Hi Kirsten! We're glad you found great prices on dog food during your visit. Our team aims to provide value and a positive experience for every pet and pet parent. We look forward to welcoming you back! 😍
Lots of clearance on dog food, couldn't find any clearance cat food.
Reply from Petco
2025.09.19
Thank you for noticing our dog clearance sale. The availability of clearance items can vary by product category and location, and we appreciate your feedback regarding cat food. Your review is valuable to us, and we'll use it as we strive to improve our services.
I always get what I need here. And customer service is great.
Reply from Petco
2025.08.23
Hi Robert, We're glad to hear you consistently find what you need and that our customer service meets your expectations. We appreciate your support and look forward to continuing to serve you!
Brought my 1 year old shih-poo in for grooming today. The groomer, Lauren, did an amazing job with her. She gave my dog the exact style I was hoping for :)
Reply from Petco
2025.08.22
Hi Tianna! We're glad to hear your shih-poo had a great grooming experience and received the exact style you requested. Our team aims to follow each pet parent's instructions closely while ensuring pets feel comfortable throughout their visit. We look forward to welcoming you both again soon! 😍
