Missing some inventory. Some things seem over priced, compared to other stores. The Fancy Feast inventory always seems to be low on the selection. Now they have changed the reward program, without warning, making it much hard to earn rewards. Ten times the points to receive the same previous reward.
Thank you for your feedback, Richard. We're delighted to hear you enjoyed a clean store, a well maintained fish display, and friendly support from our team. We look forward to assisting you and your pet again!
Molly Pitts2026.06.07
Grooming salon is unreliable. We showed up for our appointment to the doors locked and saying they were short staffed. We did not get a call ahead of time and poor help rescheduling. Recommend finding a more reliable establishment for your dog grooming needs.
Thank you for sharing your feedback, Robert. We're glad to provide a smooth and convenient return experience. We look forward to seeing you and your pet again. 😍
Kristen Ballard2026.04.20
I was appalled to find dog poop literally in front of the sliding doors to the entrance. When I found an employee to notify him of the mess. I was told “I don’t have anything to clean it up with.” I informed employee that said poop would be tracked throughout the store if someone did not clean it up. And if that wasn’t enough, when I checked out, the same employee heard other shoppers complaining of the poop. And he said to me “ I wish I had something to clean it up.” I told him to get a paper towel and clean it up. He did not.
How does a pet store operate with employees who refuse to clean up animal messes that happen on a daily basis? And also, I know the store had stuff to clean up pet accidents since you sell cleaners etc.
Definitely would not recommend this store to others.
Thank you for taking the time to share such detailed feedback, Kristen. We truly value insights like yours, as they highlight areas where our team can do better. Cleanliness and attentive care are essential in a pet store, and your experience shows we need to reinforce those standards. We’ll be sharing this with the team right away to ensure future visits feel welcoming and well cared for.
Thank you for your kind words, Robert! We’re glad to know our grooming team stood out and made a positive impression. Your recognition means a lot, and we look forward to caring for your pet again.
Matt Frankel2026.03.11
People in stores have been good. Ordered Rx dog food online and it had label created on 8th. It is the 11th, and FedEx has not been notified to pick it up. Auggie is HUNGRY, thanks Petco!
My dog has not had diarrhea in the past year, and even the morning I took him for his haircut he did not have any diarrhea. However, about three hours after I dropped him off for the haircut, I received a call from Petco saying that he had severe diarrhea and that I needed to pick him up immediately. After I brought him home, he kept shivering for the rest of the day. I will never take him there again. It almost feels like he went through some kind of trauma.There is a lot of blood in his stool. A very healthy dog turned into a suffering patient within 3 hours.
Thank you for sharing your concern, Harsha. We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, and both comfort and satisfaction for the pet parents who trust us with their pets. Kindly reach out to us at (317) 337-9505, so we can address your concerns properly.
Gavin Upcroft2026.02.12
Very nice people and the groomers do a decent job.
Thank you for sharing your feedback, Gavin. We’re glad our team’s warmth, care, and service left you happy with the results. We appreciate your feedback and hope to see you again soon! 🩵
Thank you so much for the great rating! We’re happy to know you had a positive experience. Your support truly means a lot!
Reignn Drop2026.01.22
The store was quiet. Walked past 3 different workers, not one person asked if I needed help finding anything. Nobody had any name tags. There didn't seem to be any sense of urgency for anybody to help with anything. The employees were slowly doing the truck that was all over the floor in aquatics. Use to come here weekly, now will not be returning after the fall of the store over the past few months.
We understand that your experience with our staff was not satisfactory. We aim to provide friendly and professional service to all our clients; your feedback will be shared with our team to ensure that improvements are made.
나하니2025.12.29
I waffled on the rating a bit with this review. As a frequent shopper at Petsmart I decided to check out Petco since I was on that side of town. It was fairly early in the morning when I arrived and there were just a handful of customers inside. It seems like there was only one person really working (he was helping assist a few customers in getting fish). This associate was detailed and very helpful when questions were asked. We noticed there was really no one manning the register when approached with a question. After standing there for a few moments an employee a few registers over (that was closed) on his phone eventually made his way over. He had no drive to work quickly or efficiently, and rang up my order at a turtle's pace. They didn't have any bags at all in the store so everything had to carried out by hand.
The positive side of this was the variety in their stock, the informative employee who carefully bagged all fish, and cleanliness of the store.
Hi there. Thank you for sharing your detailed experience during your visit. We appreciate your recognition of our team who assisted with the fish selection and the variety offered in our stock. Your observations regarding service efficiency and checkout support are valued, and our team will continue to refine the customer experience to ensure smooth visits for every pet parent.
Ken Coad2025.12.23
Staff were very friendly and helpful. My
order was held for me until I returned to the store with my credit card!!!!
Thank you so much for the great rating! We’re happy to know you had a positive experience. Your support truly means a lot!
Emma Sanders2025.11.30
Sales associate acknowledged price tag was wrong, but then refused to honor price on the discounted tag. Cashier made snarky comments throughout checkout interaction and was incredibly non-personable and rude. I was actually taken aback by the experience, and we left our items without purchasing anything as a direct result.
Hi Emma, we’re very sorry to hear about your experience. We strive to provide courteous and professional service to every customer, and we regret that this was not the case. Please contact us at (317) 337‑9505, so we can learn more and work toward addressing your concerns.
Edward McConnell2025.11.25
The store wasn’t properly staffed!
Recently adopted a puppy 11/7/2025; and inquired about the new pet coupon book.
I was totally disappointed and in disbelief that none of the $72 I spent had a coupon to defray the price of any of the items purchased.
We appreciate your feedback, even though it was a 3-star review. We're constantly striving to provide better experiences for our customers, and your input helps us in that process. Thank you, Edward!
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