Verified Company
I was very pleased with the haircut. I had an issue about how my pet smelled. It wasn't a fresh clean smell. The smell was similar to a spoiled milk smell. I had to actually bathe him when we got home. Not sure if it was the shampoo that was used or what. Disappointed I pd $80 some dollars but had to rebate him;)
Reply from Petco Grooming
Thank you for sharing your feedback about your pet’s grooming visit, Olivia. We’re glad to hear you were pleased with the haircut, and we appreciate your comments regarding the scent after the appointment. We regret that your dog’s grooming wasn’t up to your standards. Please reach out to us at (317) 337-9505, so we can honor our 100% satisfaction guarantee and make this right.
Reply from Petco Grooming
Thank you so much for the great rating! We’re happy to know you had a positive experience. Your support truly means a lot!
The 3rd try did it! We tried hard to get our poodle pup a haircut but because he was so nervous it just didn’t seem to work out. The manager in the grooming department tried all she could to Mae him comfortable but nothing worked. The third time I brought him back she and I both were committed to getting his first haircut. It worked!
The groomer was very patient with my pup. He clearly loves her and will definitely be going back soon for regular bathing and cuts.
Reply from Petco Grooming
Thank you for sharing this kind review, Andr. We're glad your poodle pup felt comfortable enough to complete the first haircut. We look forward to providing continued care with the same patient approach!
Alex is the best and has so much patience with the pets that come in to see him!!!! Thank you for being so patient with our fur babies!!!!🥰🥰🥰
Reply from Petco Grooming
2025.09.06
We're delighted to hear your pet enjoyed their grooming session, Nanci! It’s always a pleasure working with such wonderful pets. We hope to see you again soon! 🥰
She was in a hurry I guess, there's a patch shaved off on his left leg and his hair never has clumps because I brush him every day.
Reply from Petco Grooming
2025.08.18
Hi Darryl. We apologize for your experience with our grooming service and the condition of your dog’s coat after the appointment. We understand the importance of careful handling and consistency. Please contact the store at (317) 337-9505, so we can address your concerns under our 100% satisfaction guarantee.
Danny and person who checked us in were lovely! And so much availability! Why is this place a diamond in the rough?! 😍
Reply from Petco Grooming
Hi Lesley. Thank you for your kind words about our staff! We're thrilled to hear that they made a positive impression on you. We hope to see you again soon!
They all did very good
Reply from Petco Grooming
2024.03.18
Hi Barbara Ann. Thank you for your kind words about your recent grooming experience! We're thrilled to hear that you and your pet had a positive and satisfying visit. We hope you'll visit again!
Reply from Petco Grooming
2024.02.04
Hi Jenna Bleskin. We're thrilled to see that you gave us a high-paw rating! Your support means a lot to us, and we're glad we could provide you with a positive experience!
Walking nail trims were not walk in. She told me it'd be an hour wait. That was all she said so I continued to ask like okayy well do u want to get my contact so that I can ensure the hour away slot. Then she proceeded to tell me my dog needed the rabies vaccine. I get dogs needing a rabies but this employee wouldve had me come back an hour later with no detail of that...Thank gosh i continued to get more details. The website promotes walk ins like you don't have to be scheduled. Wasn't impressed with the poor communication customer service or the non walk in service.
Reply from Petco Grooming
2024.01.22
Thank you for your review Bea. We apologize for the negative experience you had. Your feedback is important to us, and we are committed to making improvements to our service based on it.
They always do a great job and are very friendly.
Reply from Petco Grooming
2024.01.11
Hi Jessica. Thank you for your kind words about your recent grooming experience! We're thrilled to hear that you and your pet had a positive and satisfying visit. We hope you'll visit again!
One stop shop for all your pet needs.
Reply from Petco Grooming
2023.09.05
Hi Stevie. Thank you so much for taking the time to leave us a 5-star review, we really appreciate it!
I appreciate how wondeful the staff is with my nervous dog however the turn over rate makes it a bit difficult when my baby has to continously get used to a new person trimming her nails.
Reply from Petco Grooming
2023.09.05
Hi Nicole. We're grateful for your rating and for the opportunity to serve you. Thank you for sharing it with us and the community!
Female Groomer sucks!
Reply from Petco Grooming
2023.06.03
Hi there. Thank you for bringing this to our attention. We are disappointed to hear about your experience with our store partners. Rest assured, we take your concerns seriously and will take appropriate measures to improve our service quality.
Waited until I was as checking in to let me know that they don’t take dogs with seizure conditions (even if well managed with medication etc). Waste of time.
We took our two golden retrievers in for a nail trim. We like that this is a walk-in service. Our younger golden, age one, was not very cooperative. Your groomers handled him expertly and with compassion and understanding. The trim was a success and we really appreciate your groomers' patience. They always do a wonderful job.
