Pandora Jewelry Reviews

shell zebfire 2026.02.14

     

I was very upset to find that When my Pandora bracelet broke, they did not give replacement parts. They charge you for a replacement parts. I thought this was a reputable product that would withstand more than six months of wear and tear. I will not buy any more. Pandora and I was a big Pandora fan.

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Reply from Pandora Jewelry

We sincerely apologize for your unpleasant experience in store. Please know that we have heard you and we will reach out to our team in that area to ensure proper training of the parties involved in the situation. Additionally, please do not hesitate to reach out to us at 855-922-2600 (M-F 8:30 AM- 6:00 PM EST) for further assistance.

Jared Boyken 2025.12.28

     

The 45 minute wait in line

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Reply from Pandora Jewelry 2025.12.29

Thank you for taking the time to leave us a rating. We never like to hear that one of our customers had a less-than-perfect experience. Please give us a call at 1-844-467-1333 so we can better understand how we can improve. Thank you!

Patricia Smith 2025.11.08

     

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krysten koukol 2025.11.06

     

Great customer service

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Lonnie Mitchell 2025.10.25

     

I've been to this location several times and I've never been disappointed!! The ladies always take their time and are very knowledgeable!! Keep up the great work and thanks for helping me make lasting memories!!

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Baylee Sawyer 2025.08.22

     

Saber helped me and my sisters all get bracelets and charms and she was amazing! She had great suggestions and was so patient with us! Give her a raise!

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Matt Draper 2025.05.15

     

Very helpful and nice employees even 15 min prior to closing time on mother's Day.

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Heather Speissegger 2025.05.10

     

The customer service and the free bracelet promotion.

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William Vinson 2025.04.19

     

Customer service is the worst out of any my wife and I been to in or out of the US...Wouldn't recommend this location!!!

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Reply from Pandora Jewelry 2025.04.19

So sorry to hear about your poor experience, William. Would you care to share what happened, to either help you make it right, or help us improve? Thank you.

Karen Keith 2025.02.21

     

I always have a great experience. Gabby was wonderful and very patient with my indecisiveness.

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christina farris 2025.02.16

     

Had an issue (for the first time at this location) with a missing charm from a multiple charm purchase made recently, they were extremely nice and helpful and were able to locate the charm and even cleaned the entire bracelet with charms for the inconvenience. I would highly recommend this location. They are very attentive when not super busy.

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Krystal Dávila 2025.02.01

     

De lo peor la tienda desde noviembre llevé una joyería a limpiar y aún ahora en enero que la recogí porque aún no la avían limpiado sigue sin limpiar y todos los collares todos pegados del uno al otro 😒😒

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Reply from Pandora Jewelry 2025.02.03

Thank you for your feedback, Krystal. This does not reflect our typical in-store experience, and we're very sorry to hear this happened. Please contact us at 1-844-467-1333 so we can discuss this in more depth. Thank you!

Telma sedina López muños 2025.01.26

     

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Reply from Pandora Jewelry 2025.01.27

Hi Telma, thank you for your review. We never want any of our customers to leave our stores unsatisfied. Can you please contact us at 1-844-467-1333, so that we can chat about this directly? Thanks again!

Mary 2025.01.18

     

I was greeted by Taylia when walking in she was very welcoming and amazing personality she was very polite, patient and helpful she helped me find a gift for myself that made my day! I walked out with a smile thank you 😊

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Demarius Price 2025.01.14

     

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JZ ZMaster 2024.12.03

     

Went here to buy my wife something special for my wife. The staff was very helpful and nice to my wife. She was tired and they offered her a chair and water to drink. That was extra special. I recommend the place for anyone looking for something special for there loved one. Of course the sale didn't hurt either. Just wanted to thank people who work there.

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Austin Grandstaff 2024.07.21

     

very nice on the phone

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Teresa Lucas-Roman 2024.03.29

     

Manager was training employee and her customer service wasn't very helpful/ pleasant

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Reply from Pandora Jewelry 2024.03.29

Hi Teresa, we are so sorry to hear this--thank you for bringing it to our attention. Customer service is a top priority to us, so we would love to speak to you about this further. Could you please contact us at 1-844-467-1333? Thanks!

Kelly 2024.02.23

     

Unpleasant experience overall, will happily take my business elsewhere.

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Reply from Pandora Jewelry 2024.02.23

Thank you for your feedback, Kelly. This does not reflect our typical in-store experience, and we're very sorry to hear this happened. Please contact us at 1-844-467-1333 so we can discuss this in more depth. Thank you!

David Watt 2024.02.20

     

cheap jewelry that falls apart

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Reply from Pandora Jewelry 2024.02.21

Hi David, we appreciate your feedback and are sorry to hear that you are unsatisfied with your purchase. We'd love to make this right for you. Please contact us at 1-844-467-1333 so we can see how we can help!