100% disgusted me and my black husband, ready to spend 1-2 k in this store
There was one lady helping someone,
And we had been waiting about 5 mins then 2 ladies walk in and someone came out the back and walked right up to them to help em, and we had been waiting, jist mad me sad
Hi Samantha, we are so sorry to hear this--thank you for bringing it to our attention. Customer service is a top priority to us, so we would love to speak to you about this further. Could you please contact us at 1-844-467-1333? Thanks!
My four stars is going to a young lady named Lindsay. Not only does she have great customer service she was also VERY helpful had she not come from the back of the store to help me I would not have met her I started to walk out and leave due to the young lady who was already there she was not helpful and did not ask if I needed anything with that being said THANK YOU Lindsay.
Thank you for sharing your experience with us. We are sorry that you did not get great customer service with the first associate. I am glad Lindsay was able to provide this for you! We hope to see you in our store again soon.
Im always recived with a smile and Natalie was the best so sad she is not there no more but yes i have 4 full pandora charm bracelets so i dont get the one star review but in my case they are wonderful !
Worker lied to me about the return policy to make a sale. Not honored and disrespectful.
Was told a few days ago that black Friday deals could be price matched if we bought charms at the time, those charms went on sale and we were told today that they would not be price matched and we could not even return/rebuy them because a worker was "aware of our intention". What a waste of my time and money.
Regardless of the policy the fact that the other worker lied to pad their commission is awful and I hope action is taken.
Thank you for your feedback. This does not reflect our typical in-store experience, and we're very sorry to hear this happened. Please contact us at 1-844-467-1333 so we can discuss this in more depth. Thank you!
I had a quick visit for an exchange (unfortunately a quick visit because I love Pandora and I wish I could have stayed longer lol).
Finally went to a Pandora store :)
I’ve always wanted to. This was a great location to go for the first time.
Very friendly staff. Store was clean. Store was adorable. I love it! Hopefully I’ll go into shop the next time :)