Best Buy Reviews

Tonee Miller 2026.05.13

     

Recently bought a LG washer from this location and had it delivered through their xpo delivery service which I forgot to get the guys names but, they were extremely helpful with moving my old washer even discarded of it free of charge which was very appreciated considering I’m pregnant and couldn’t move it myself but they got me all set up and showed me how to operate it. Would highly recommend them for easy convenience!

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Barbra Albert-Yockey 2026.05.13

     

I just spent 20 minutes looking at appliances. There were two employees who were so busy playing on their phones and joking with each other that they didn’t even notice me. I even walked by them twice. I hope the games they were playing were important because the store just lost $8,000 that I was going to spend.

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Reply from Best Buy 2026.05.13

Hello, Barbra,

Thank you for taking the time to reach out to us here to share your recent experience. We understand how important excellent customer service can be, and we would like to take a closer look into this to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 151843.

Facebook (https://bby.me/lgK1JK)
Twitter/X (https://bby.me/rIF233)
Instagram (https://bby.me/t6IJYc)

We look forward to assisting you there.

Rebecca Rhodes 2026.05.11

     

I was disappointed with their lack of accurate records. They were unable to help me with my phone this morning because they couldn't find my account in their system even though I purchased both this phone and the one before it at this store.

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Reply from Best Buy 2026.05.11

Hello Rebecca,

Thanks for your review. We understand how frustrating it is to not have been assisted with your phone. We'd like to look into this and ensure this is documented and addressed.

Please feel free to reach out to our support teams on social media, so we can better assist you.

- Facebook (https://bby.me/M9tJIA)
- Twitter/X (https://bby.me/ZlK7yJ)
- Instagram (https://bby.me/rptcjy)

When reaching out, please reference your Google Review 151154.

DAICHIN 2026.05.06

     

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Morgan Tarpley 2026.05.03

     

Adam and Netherland were the most helpful store employees I’ve ever interacted with. They went above and beyond to make sure we were taken care of, understood what we were buying and handled themselves with such gracious positivity and professionalism. S/O to both of them for even staying after work to make sure we were taken care of. Adam literally stayed over an hour past closing time to make sure we could walk out with the items we needed. Dude is a freaking rock star! & so is Netherland. This story is extremely lucky to have them!!

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Deborah Gallien 2026.05.03

     

Adam Harrison and Harrison Sisk both assisted me in a very difficult situation in my life, not knowing how to protect myself against unwanted access to my electronic devices by others. Adam set me up with a new laptop, software and thumb drive that best fit my needs and then worked with the geek squad to explain my situation, and made an appointment for me to work with them to help me transfer data from my old laptop to my new laptop and also to share their knowledge with me to help protect my privacy with my phone as well. The most impressive part was the way I was treated with the most respect and care than I’ve ever experienced by an employee anywhere before. Adam portrayed such great character, unlike what I’ve experienced with most people these days.

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MayAnn & Dennis Mings 2026.05.01

     

Agent Molter (Gavin) of Geek Squad delivered outstanding support, addressing our concerns without hesitation and fixing the problem in a remarkably short time. His professionalism and courtesy are greatly appreciated.

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P Lester 2026.04.22

     

"James" helped us set up new iPad. It was so simple for him but we were stumped. He was very professional and kind.

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Gregory Scharton 2026.04.17

     

Bought a computer, couldn’t get ahold of the store, finally spoke to “ymey” who said her manager isn’t taking messages after explaining how it doesn’t matter if they gave me a keyboard and mouse with the computer, the Bluetooth receiver is not their problem. I’ll make sure to return my product asap.

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Reply from Best Buy 2026.04.17

Hello, Gregory,

Thank you for taking the time to leave a review. It can be frustrating when you aren't able to get the help you need. If you are still in need of assistance or want to formally document your review, please connect with us on social media. Please include Google Review 142789 in your message.

Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport

Anthony Oliver 2026.04.14

     

Wide selection of electronics and the accessories to go with them. Plenty of parking. Friendly staff.

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Tim 2026.04.04

     

It's best buy! Lol 10/10 great employees very friendly, and great service will be going back

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Roger Ramsey 2026.04.01

     

Got my computer back up and running in less than 24 hours

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Catherine Smith 2026.03.26

     

Very friendly and helpful

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Cing Cing 2026.03.23

     

customer service is horrible, i called to get my boombox fixed, the employee Shirley said she would check if they could fix it and then hung up without a word, i called again just incase it was a mistake or technical issue, but then she hung up again after she said she would check. She hung up on me twice, if she couldn’t fix it she could have said so instead of hanging up twice without a word. Honestly, this is the most worst customer service i ever had.

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Reply from Best Buy 2026.03.23

Hello Cing,

No one likes to be hung up on. We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. We would like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #133905 in a private message. We’re here to listen and help however we can.

• Facebook (https://bby.me/ebO4R6)

• Twitter/X (https://bby.me/qeQaXu)

• Instagram (https://bby.me/foE6HK)

Anita Walker 2026.03.21

     

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Pix 2026.03.17

     

Today March 16th 2026 around 3PM I went to this Best Buy and happened to use the bathroom. As I was in the stall I heard someone come in and didn’t think anything of it, this person did not say a word or check the stalls. All of a sudden my eyes start burning and I start having trouble breathing, I ran out the bathroom as fast as I could and I get this terrible cough that hasn’t left me all day and my head was pounding. As I was I was leaving the bathroom I glanced and saw a bottle of chemicals, I later found out it was hypochlorite poisoning caused by the fumes of bleach. I spent half of my 21st birthday in the hospital because of the negligence of the person cleaning the bathroom. I am debating whether to take legal action as I felt as if I was going to pass out and this could have very well been fatal and ruined a special day for me.

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Reply from Best Buy 2026.03.17

We understand the frustration and concern of this experience, and we'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/tt9YF0), Twitter/X (https://bby.me/H4Jjrj), or Instagram (https://bby.me/aUsPH7), and mention your Google review, 130241.

zerough ahmed 2026.03.13

     

Good place

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K Cowan 2026.03.13

     

It’s a Best Buy

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Ziad Maeeni 2026.03.09

     

It was pretty fine at first customer service was bad I had to wait for least an hour before I got someone to help with a little thing

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Reply from Best Buy 2026.03.09

Hello, Ziad,

Thank you for reaching out to us here. We understand how important excellent customer support can be, and we would be happy to take a closer look into this with you to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 127583.

Facebook (https://bby.me/pag8a5)
Twitter/X (https://bby.me/19v8vk)
Instagram (https://bby.me/sy055q)

We look forward to assisting you there.

Cherryhill 2026.03.06

     

Never received amazon card! Ordered amazon gift card, never received order. Others cards were delivered in under an hour to email. Only automated chat customer service that's useless. Need help. Want amazon.com card I ordered.
Date of experience: 04 March, 2026

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