Verified Company
I would give this store a ZERO if possible. I went in for a price match 2 weeks ago that would save me $500 for a $2000 purchase I made with them and, after an hour, was told it would take a few days or so. Well it’s now been 2 weeks and my Best Buy card is still showing the same balance. I just want to pay it off. I now called and spoke with their billing dept and they said no price match had been initiated. GREAT. So I call the store - or try to - to fix this and can’t get ahold of anyone. Best Buy was great when it had competition.
What a joke this place has become
Reply from Best Buy
2025.12.03
Hi, Aaron,
Thanks for taking the time to leave a review. I can certainly understand wanting your price match to be applied as expected.
So that we can take a closer look, please send us a private message on social media. Our team would be happy to get this sorted for you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #81080” when reaching out on social media.
Thanks for taking the time to leave a review. I can certainly understand wanting your price match to be applied as expected.
So that we can take a closer look, please send us a private message on social media. Our team would be happy to get this sorted for you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #81080” when reaching out on social media.
I had a very disappointing and unprofessional experience at this Best Buy. I was already waiting in line, clearly next, when the staff suddenly brought back the previous customer who had forgotten their ID. Instead of helping the person who had been standing and waiting, they let that customer cut right in front of me without any explanation or apology.
To make things even more frustrating, the girl who was originally about to help me said she actually couldn’t assist me because she wasn’t working in the pickup section. Yet there was no sign anywhere indicating where the line for pickup even started. I was standing in line like everyone else, with no clear direction, and still got skipped over.
The employees were also rude and dismissive when I tried to understand what was going on. Instead of offering a simple explanation or showing basic courtesy, they acted like my time didn’t matter. The whole situation felt disorganized, inconsiderate, and unprofessional.
Reply from Best Buy
2025.11.29
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/xgit2m), Twitter/X (https://bby.me/541w0s), or Instagram (https://bby.me/r10pu3) with more information about your experience? Please begin your message with "This is regarding my Google Review #77667".
I bought a new laptop for a class that I’m taking and it malfunctioned immediately. I decided to return it and get a new iPad since I’m more experienced with Apple products. I went to logon to take my class after charging the iPad all day and it was dead. I take the iPad back and they send me to the geek squad. They acted as if I was bothering them and after running test, the only problem was the charging cable. They would not give me a new charging cable and said I would have to return the iPad and exchange it for a new one which I was not going to do. I already had all my info transferred and apps I need on the iPad. I asked to speak to a manager and he wouldn’t budge. Totally unwilling to provide me with a new charging cable said they had to order one from Apple and spent an hour taking info from the iPad to open a case. The manager “sold” me a charging cable with what he said was a discount. I was almost late for my class because of making a huge ordeal out of a charging cable. Unfriendly staff as far as the geek squad and the manager.
Reply from Best Buy
2025.11.21
Hello, Christy,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback, and would like to offer additional assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #72087" when reaching out on social.
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support. We appreciate your feedback, and would like to offer additional assistance. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #72087" when reaching out on social.
Annoying service. We waited around 10 minutes for help as multiple employees called for another employee to help us instead of actually helping us. Then, when they finally got to us and we showed the item we wanted that their website and store inventory said they had, we waited another 25 minutes as she ran around the store to hear they didn’t have it
Reply from Best Buy
2025.09.15
Hello. The system does try to keep an accurate count to prevent customer disappointment. Unfortunately, damage or inaccurate information regarding inventory can happen and for this we apologize. We would be glad to help find the item you are looking for or assist in any way we can. Please feel free to reach out to us on Facebook (https://bby.me/hhruvn), Twitter/X (https://bby.me/lar6ov), or Instagram (https://bby.me/pynwk0). If you do so, please include Google Review number 43817. Thanks!
