Geek Squad Reviews

Going on the 4th time to get fridge panels ordered and correctly shipped. Best Biy here and geek squad have ordered the wrong panels 3 time. Waiting since 3 Feb to get it right

I had a terrible experience with a microwave install purchased through the Geek Squad. I paid extra to have the microwave installed before Thanksgiving. On the day of the scheduled install, I was given an 8 hour window ending at 8pm at night and was told that the service provider would call prior to arrival. At 8pm no one had called and when I then called customer service to ask where the installer was- they informed me the installer had cancelled and called a phone number that didn't exist! Despite my having confirmed the phone number on the account multiple times with the telephone schedulers. After several more hours on hold with customer service I was able to get the service rescheduled- but had to host the Thanksgiving holiday with no microwave. The customer service agent assured me that I would be refunded for the missed first install and the incorrect phone number, however I was still charged! I then went into the store to ask about the refund and had to explain the entire upsetting story 3 different times to sales associates who were unsympathetic and assisting other customers while I was explaining my issue! I was finally able to speak to a manager to get the situation resolved, but I would under no circumstances recommend purchasing any appliance installation through the Geek Squad.

Worst customer service ever. Multiple employees walked passed me without asking if I needed assistance. I stood in cell phone area for 20 minutes and no one ever showed up to help.

The young woman Tatiara. Worked all day trying to fix Microsoft & GoDaddy failure! It was wonderful speaking to a REAL person who is not struggling with language barriers! Even though she could not fix she worked the problem with me. Microsoft & GoDaddy should take advice from Geek Squad on customer service! Thank you Geek Squad!!

I found the service to be helpful. They took the time to walk me through it and didn’t make me feel uneducated in the process.

Excellent customer service and price matching most competitive companies