Really don't like ordering by a kiosk. So went there. Ordered my food by Kiosk. They called my number I got my food ate and left. No human contact. Sorry Steak n shake you need to bring back the waiters and waitresses and cashiers. It's just not the same. Even better bring back the car hops.
Food is still good but it's just not Steak n shake. You've turned into walmart with their self checkouts.
They just can’t seem to get it right. Ordered and paid for a bowl of chili and got a cup. I overlooked the past ordering mistakes thinking it would improve. Unfortunately it has not. My friends have also experienced the lack of quality. That’s my last chance for them…I’m done!
ZERO service... use a kiosk and ask for a tip too BA. Use the kiosk, select EXACTLY what you wanted and get nowhere near close, slopped over and cold cheese on a cheeseburger? I can do better when camping! Never again. So disappointing because it used to be a "go to".
Place was nasty. Bathroom was awfully filthy. I would not even use the ladies room while there. Totally disgusting. The issue was there was very few maybe 4 customers in the whole place, not one employee insite attempting to clean up. The counter where you picked up your food was very sticky and dirty. Self-serve drink area was nasty. The dirtiest steak and shake I have ever been in.