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Reviews ( 1721 )
Tarun Jain
2024.07.21
Hehe
Trip type
Vacation
Friends
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Sree Nithya
2024.07.07
Venkataprasad Pokkali
2024.07.02
Excellent
Trip type
Vacation
Friends
23BBC556_Vijayadhithan Ravi
2024.07.01
Amazing place to spend during the weekends with family.
bharat battula
2024.06.28
A bit expensive but quite good.
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Ananya P Rao
2024.06.25
Shreedevi Pillai
2024.06.12
Major warning to people considering this property. If you want your weekend spoiled please go ahead. Sky view villa is an ultra scam .. 0 neatness and 0 luxury . It's their marketing gimmic that surprised me . They say they have a private waterfall .. do not believe. It's a fraud . We were truly disappointed .
Reply from Carlton House
2024.06.21
Greetings maam, We humbly request you to forgive us in case you believe that we have not delivered upto your expectations. We are a homestay and treat all our guests as this is their home.
We understand that your expectations might have been different yet we have gone out of the way to accomodate your requests. During your visit,it was peak summer, so the aeroplane stream was dry. We've had multiple groups enjoying their time there. As yercaud is a rain fed hill, sometimes the stream goes dry during the summers.
Our homestay provides good stay and a healthy ambience for our guests. We are sorry to hear you believe that it's a scam while we went out of our way to host and ensure all your requirements are taken care of.
Your group brought your own stove and gas and started cooking here which isn't in our policy. Our apologies, but that doesn't happen at our space. Regardless, we let it go.
Our staff was humiliated and put to task after your group got drunk and abused them. This isn't the becoming of our esteemed guests. In any case, because we open our home to the world, we understand it takes all kinds to make the world work and accept your review with a pinch of salt. Kind regards, with a promise of everlasting improvement.
Ashish Godya
Team Carlton.
naveen Kumar
2024.06.11
Nice journey
Alwar Kulasekara
2024.06.08
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Jaya Joshi
2024.05.29
It felt like a home away from home. I’m so glad I discovered it and the people who run it. I haven’t stopped talking about it and want all my friends and family to visit and enjoy the peace and quiet and amazing food that comes out of Anju’s kitchen.
It is owned by Anju, Mahesh and their son Ashish and they run it with a team of warm and caring staff. Thank you so much for making my stay so amazing ♥️
Trip type
Vacation
Solo
prem kumar
2024.05.22
Trip type
Vacation
Family
fashionista poppy
2024.05.16
So sweet resort we can feel so comfortable beautiful kind hearted people and delicious 😋 dish nature 💓 just like wow.....
ravi navin
2024.05.16
My entire family was here to celebrate my son's birthday, and thank goodness, i chose the best place I could! Ashish, his mom Anju aunty and everyone just took care of us like family.
The place is beautiful and the food was just amazing.. top quality. They go one step further to make their guests happy.. True hospitality.
Will definitely want to be here again for another occasion.
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Thatchana Moorthy
2024.05.10
C.L. Harishwaran
2024.05.07
Worst home stay.cheating house.
One night 13000 payable.not hot water supply.poor customer service.RoomsAre very worst and doors are not locking.
The owner of this house come and put off the lights in room and also spoke harshly to the customer.
Bill is written in one ruled paper
See that
3Adult+1chilldren stay 8750rs
Lunch
4*375. 1500
Starter 1. 330
Dinner.
4*375 1500
Bbq marinade. 1000
Veg 425
Non veg 475
Guys this is our bill amount per one night stay.
Reply from Carlton House
2023.09.04
Dear Harishwaran,
We sincerely apologize for the experience you had during your stay with us. This is certainly not the level of service we strive to provide at Carlton House.
We have taken your feedback seriously and are investigating the issues you've raised. Rest assured, we will address the problems with hot water supply, room quality, and customer service immediately.
Regarding the billing concern, we appreciate you bringing this to our attention. We will review our billing process to ensure transparency and accuracy in the future.
Please allow us another opportunity to make it right for you. We value your feedback and will work diligently to improve. If you have any further concerns, please do not hesitate to reach out to us directly at [hotel contact information].
Warm regards,
Carlton House Management
Hari Logesh
2024.05.07
Poor service.Food is not worthable so much cost. Hot water supply poor.
I don't like serving food in paper plate which is very low quality and tea in paper cups. So much cost.
Trip type
Family
Trita Nandi
2024.05.06
We stayed at Carlton House for a night and we had been there to celebrate a friend’s birthday during the weekend.
The property is amazing! The little corners with swings, greeneries is just splendid.
Property is huge, we didnt feel like stepping out anywhere and we could spend 1.5 days only inside the property- playing cricket, badminton, basketball, exploring the flora and fauna, swings, etc.
The host Ashish and his mother Anju are a delight!
Ashish was very helpful to help us arrange the birthday setup, record our videos etc.
and the food - home cooked absolutely delicious meals , served hot. It was just perfect icing on the cake!
Mrs. Anju treats you like family!
A must go!
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Uma Janarthanan
2024.05.02
Trip type
Vacation
Friends
Jana SA
2024.04.29
Good ambience
Dinesh Deenan
2024.04.26
Absolutely, here's a glowing review for Secret Garden (Carlton House) Resort in Yercaud:
"My wife and I recently had the pleasure of staying at Secret Garden (Carlton House) Resort in Yercaud, and it exceeded all our expectations. From the moment we arrived, we were greeted with warm smiles and impeccable service. The resort's tranquil atmosphere, surrounded by lush greenery, provided the perfect escape from the hustle and bustle of city life.
Our room was beautifully appointed, offering breathtaking views of the scenic surroundings. The attention to detail in every aspect of the resort, from the elegant decor to the delectable dining options, truly showcased the dedication of the staff to ensuring a memorable stay for their guests.
We particularly enjoyed exploring the expansive gardens, where we could unwind and reconnect with nature. The resort's amenities, including the pool and Swinging bed, provided the ultimate relaxation experience.
Overall, our stay at Secret Garden (Carlton House) Resort was nothing short of magical. We left feeling rejuvenated and inspired, already planning our return trip. We highly recommend this hidden gem to anyone seeking a luxurious and serene getaway in Yercaud."