Verified Company
Very unhappy with the new system of only being able to book on the same day and not being able to book in advance. When you are trying to book around work and family, the system is not efficient at all. The app is no good either as I can only book with 2 doctors and they are always booked up. Very disappointed with this. I moved to this clinic as it was recommended to me and the doctors are good but now all the experienced doctors have left it seems. I have chronic conditions I need to manage and need to see the same doctor for continuity but it is becoming impossible to even book an appointment. I feel like the patients end up suffering as a result of this new system.
The worst customer service from the reception staff I have ever experienced - from both myself and my husband who has been calling every day for weeks to try to get an appointment with a doctor. I myself had an appointment - checked in when I arrived and waited almost an hour past my allocated time. Turns out the reception staff had not let the Dr know I was there and I had to leave to return to work, and not get my appointment that I had paid for. The Doctors and Nurses are fabulous, but it is impossible to get to see them. The reception staff are incompetent. I do not recommend signing up here. I don't like leaving bad reviews, but this has become ridiculous.
Reply from Southpoint Family Doctors
2025.12.17
Thank you for your feedback. We are very sorry to hear about your experience and understand how frustrating this must have been, especially given the time, payment and work commitments involved.
We appreciate your kind comments about our doctors and nurses and regret that your visit did not go as planned. We would welcome the opportunity to discuss this further — please feel free to contact our Practice Manager.
Thank you for bringing this to our attention.
We appreciate your kind comments about our doctors and nurses and regret that your visit did not go as planned. We would welcome the opportunity to discuss this further — please feel free to contact our Practice Manager.
Thank you for bringing this to our attention.
This review is a little bit overdue but I'd like to say the staff are great here. Racquel in particular is an amazing and genuine health provider. She's very efficient and makes you feel comfortable whenever you are in the clinic. The doctors are great. IMO, everyone deserves a pat for a job well done. 👏
Reply from Southpoint Family Doctors
2025.12.17
Thank you, Ann, for your kind feedback. We truly appreciate you taking the time to share your experience and your lovely comments about Raquel and our team. Your support means a great deal to us.
I’ve been with southpoint family doctors for a couple of years now and they have always been great with looking after both the kids and us parents. However recently it’s become very difficult to get an appointment. I’ve often been told to call back each day to check for availability and when I ask about booking in advance for the following week I’m told they’re already fully booked and same as the following week and reminded again to keep calling daily. Each call can mean waiting up to half an hour on hold. Unfortunately it no longer feels like I can rely on this clinic as they always seem too busy to provide the same level of care as before.
Update edit: Thank you for taking the time to follow up with me after my review. I appreciate the concern shown and the effort to provide additional options when an appointment isn’t available. I was reassured that patient care is still a top priority. Thank you for the support provided.
Reply from Southpoint Family Doctors
2025.12.17
Thank you for taking the time to share your feedback and for your continued trust in our clinic over the years. We understand how frustrating it can be when appointments are difficult to secure, particularly for families who rely on ongoing care.
We also appreciate you updating your review and acknowledging the follow-up from our team. We are pleased to hear that this provided reassurance and that the additional options discussed were helpful. Patient care remains a priority for us, and feedback such as yours is important in helping us continue to improve.
Thank you again for your understanding and support.
We also appreciate you updating your review and acknowledging the follow-up from our team. We are pleased to hear that this provided reassurance and that the additional options discussed were helpful. Patient care remains a priority for us, and feedback such as yours is important in helping us continue to improve.
Thank you again for your understanding and support.
Scheduled a phone appointment early last week for today at 11:45am. 15 minutes later I call the drs to double check my appointment because I still haven’t received a phone call. They said the dr was running behind schedule with another patient and it won’t be too long. So then 2hrs pass and I still don’t receive a phone call back from the Dr so I call the reception once again and ask what happened and they reassured me the dr still has me on their schedule but is with a difficult patient at the moment and they will have a chat to them. I find it disheartening and very annoyed at the lack of time management and communication from the team. It seems that because it was a phone appointment, they just ignored it and ultimately forgot about it. They shouldn’t offer time slots or phone appointment options if they can’t manage the demand of the work it takes to arrange and deliver these appointments. I can understand a 30-1hr delay for extreme circumstances but 2hrs with no follow up or alternative is a shocking wait time especially because these are scheduled in advance appointments. Just as bad of an experience as going to local doctors.
I have recently moved to this medical centre after 50+ years at another centre. I am in awe of the holistic wrap around service that I have been offered. From the welcoming reception staff to the competent nurses and doctors, including the exceptional care I receive from Elise and Kelly.
My heartfelt thanks must go to Priscilla who has been so supportive and compassionate, guiding me through many new stages with great empathy.
I wish I had found you years ago when Cassandra needed such a service.
Hands down the best Dr's in Auckland. I travel far to see Dr Lutui and will continue to do so. The entire team is so professional and friendly.
Reply from Southpoint Family Doctors
2025.06.03
Thank you Taryn! It is such a pleasure to have Dr Lutui here with us - super glad you’re able to make the trip out! Have a wonderful rest of your week.
Best Medical Centre I have visited, friendly caring staff starting from the time you enter the door, everyone smiling and making you feel welcomed. Thanks to the Receptionists, Nurses, Gpa's, and Doctors for always going above and beyond for your patients.
Reply from Southpoint Family Doctors
2025.06.03
Shandeep your kind words are so appreciated! Providing a warm and welcoming environment for our patients is important to us, so we’re super happy to hear of your positive experience. We look forward to seeing you at your next visit!
- The Southpoint Family Doctors Team
- The Southpoint Family Doctors Team
Incredibly nice & courteous staff. Very clean. My session was efficiently handled, but with care from reception staff, nurses & doctor. I was fairly impressed.
Reply from Southpoint Family Doctors
2025.06.03
Thank you Warwick! We try our best to ensure our clinic and the service we provide is up to standard (the goal is always to exceed it of course!) Happy to hear we’ve made a good impression - here’s to many more in the future!
- The Southpoint Family Doctors Team
- The Southpoint Family Doctors Team
Today I had to interact with the team at Southpoint Family Doctors and was reminded what a truly exceptional team they are - from the friendly and efficient frontline staff who create a welcoming first impression, to the dedicated doctors who provide outstanding care. Every member of the team goes above and beyond to ensure patients feel heard, respected, and well looked after. Their compassion, professionalism, and dedication make all the difference. Thank you!
Reply from Southpoint Family Doctors
2025.05.22
Hi Bronwyn, Thank you so much for your kind words! We're thrilled to hear about your positive experience with the team at Southpoint Family Doctors. Our goal is always to provide exceptional care and make every patient feel valued and respected. Your feedback is incredibly motivating for us, and we truly appreciate you taking the time to share it. The Southpoint Family Doctors team.
I’ve never experienced such a high level of care and kindness from an entire GP clinic. From the warm and helpful receptionists to the attentive nurses and especially the compassionate doctors, every visit has been truly positive. They handle urgent matters with both understanding and efficiency, and the staff consistently treats patients with respect and courtesy. It’s clear they strive to make everyone feel heard, valued, and genuinely cared for. Thank you for your outstanding service and the welcoming, inclusive environment you’ve created. I’m truly grateful knowing that my whole family is in such good hands!
Reply from Southpoint Family Doctors
2025.05.22
Wow, Rudy — what an awesome review to receive! Thank you so much for your kind words. We’re honestly just stoked to hear that you and your whānau have felt so cared for. Our team (from the front desk legends to our nurses and docs) really do try to bring the aroha and make every visit a good one.
It means a lot to know that the little things we do are making a big difference — especially when it comes to feeling heard and looked after. We’ve always wanted Southpoint to feel like a place you can trust, feel welcome in, and leave with a smile (even if you came in feeling a bit rough!).
Thanks again for the love — we’re lucky to have you with us!
— The Southpoint Team
It means a lot to know that the little things we do are making a big difference — especially when it comes to feeling heard and looked after. We’ve always wanted Southpoint to feel like a place you can trust, feel welcome in, and leave with a smile (even if you came in feeling a bit rough!).
Thanks again for the love — we’re lucky to have you with us!
— The Southpoint Team
KIA ORA
SOUTHPOINT FAMILY DOCTOR'S
HAVE SUPPORTED ME AND MY BABY'S THREW SO MANY UP'S AND DOWN'S SINCE BEEING ENROLLED WITH THEM IT HAS BEEN ALMOST TWO YEAR'S THEREFORE I HAVE BEEN VERY GRATEFUL AND WOULD LIKE OTHERS TO KNOW THEY HAVE THE BEST AND MOST AWSOME TEAM.
SO GRATEFUL 🥰
Reply from Southpoint Family Doctors
2025.05.15
Kia ora Ani,
Thank you so much for your lovely review! We're really grateful for your kind words and so glad to have been able to support you and your pēpi through the ups and downs. It means a lot to us that you’ve been with us for nearly two years. We’ll make sure to share your message with the team — they’ll be stoked to hear it!
– The Southpoint Family Doctors team
Thank you so much for your lovely review! We're really grateful for your kind words and so glad to have been able to support you and your pēpi through the ups and downs. It means a lot to us that you’ve been with us for nearly two years. We’ll make sure to share your message with the team — they’ll be stoked to hear it!
– The Southpoint Family Doctors team
Great service! Easy to book an appointment and they even let me call up and do a phone consultation to get an urgent prescription.
Reply from Southpoint Family Doctors
2025.05.22
Thanks so much for the awesome feedback! ✨ We're so glad you found it easy to book and that we could help with the urgent script over the phone. ☎️ Your time matters, and we’re always here to make things as smooth as possible! Appreciate you taking the time to leave a review — see you next time!
Definitely the best experience I have ever had with a GP. I was helped by Dr Thomas, and he was super helpful throughout the whole span of trying to figure out why I was sick. I would like to thank him for all his help. Along with that the nurse and receptionist who helped me were also super amazing!
Reply from Southpoint Family Doctors
2025.05.14
Thank you so much for the lovely review! 😊 We're so glad to hear that Dr. Thomas, along with our nurse and receptionist, made your visit such a positive experience. It truly means a lot to us. We're always here when you need us — just reach out and we’ll be happy to help! 🌟