Southern Lakes Motors Reviews

Southern Lakes Motors Reviews

4.6

Excellent - based on 23 reviews

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Reviews (22)
Andrea May
Andrea May
2024-02-23
Great service - the team was insightful, went over all my options and advised what they thought was best. Thanks Team, see you next time.
Reply from Southern Lakes Motors 2024-02-25
Thanks for the great review Andrea, we're thrilled to hear your great feedback and look forward to seeing you again.
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Tierra Jackson
Tierra Jackson
2023-11-18
Tim helped me out with my brand new 2023 Mitsubishi. HE’S AWSOME. Highly Recommend
Reply from Southern Lakes Motors 2023-11-19
Thank you so much for your fantastic 5-star review Tierra! We appreciate your recommendation and we're thrilled to hear you had such a great experience. Drive safe, and we look forward to serving you again at Southern Lakes Motors!
Russ King
Russ King
2023-11-16
Reply from Southern Lakes Motors 2023-11-17
Thanks for the 5-star review Russ, see you next time!
Roy Cliff
Roy Cliff
2023-11-03
Service excellent, just a shame problem came back,will need a new part. Thanks
Reply from Southern Lakes Motors 2023-11-05
Hi Roy, thanks for taking the time to leave a review. Sorry to hear you will need a new part to permanently fix the issue. We couldn't find your details in our system to be able to follow this one up as your account might be under another name or a business. If you'd like to discuss it further please feel free to call our Aftersales Manager Paul on 03 441 4239.
sanjesh naicker
sanjesh naicker
2023-05-22
Reply from Southern Lakes Motors 2023-11-05
Hi Sanjesh, thanks for taking the time to leave us a review and thanks for choosing Southern Lakes Motors.
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Clem Hoyle
Clem Hoyle
2023-03-01
Reply from Southern Lakes Motors 2023-11-05
Thanks for the 5-star review Clem, we really appreciate it.
ella wilson
ella wilson
2022-05-11
I called Southern Lakes Mitsubishi for some advice regarding the engine noise of my Outlander. Paul was extremely helpful on the phone and Matty was very helpful with the technical advice. Thank you guys - I'll be back! Phil Wilson
Reply from Southern Lakes Motors 2023-11-05
Hi Ella, thank you so much for sharing your experience. We think Paul and Matty are amazing too! We're glad they were able to help.
Alex Tikonoff
Alex Tikonoff
2022-05-09
My car had few issues known from the AA import check. I brought the car to them and ask to check everything, while mentioned only two of the known issues. They checked the things I've told about, and even spent more time tnan they charged me, which I appreciate, but they didn't check anything else, like bushes that AA recommended to replace.
Reply from Southern Lakes Motors 2022-05-11
Hi Alex, thanks for your feedback. We appreciate you letting us know about your experience. I believe our Service team have been in touch to discuss this with you directly.
Ethan Payne
Ethan Payne
2022-03-29
Walked around for 35 min only to be greeted when I was driving out the gate. Went in to purchase a new triton. Extremely unhelpful
Reply from Southern Lakes Motors 2022-03-29
Thanks for your feedback Ethan, we appreciate you reaching out to let us know about your experience. Unfortunately we were short-staffed due to illness yesterday. Only one of our three sales people were on-site when you arrived and he was assisting another customer during your visit. We would love the opportunity to show you through the Mitsubishi Triton and arrange a test drive. Please contact Richard Burns on (03) 441 4239 and he will organise this.
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Adán Tijerina
Adán Tijerina
2021-12-28
Very helpful and gracious. Had a simple fault that was sorted quickly, easily and for little more than a handshake. Great advice on offer, as well.
Reply from Southern Lakes Motors 2023-11-17
Thanks for your business Adán and thanks for taking the time to leave a review.
Cody White
Cody White
2021-04-28
Friendly and helpful stuff
Reply from Southern Lakes Motors 2023-11-17
Thanks for the great review Cody, we appreciate the great feedback.
Cathy Croft
Cathy Croft
2021-02-16
They are fantastic!!!! We were in a bad way with our truck's front wheel having come off while driving to Queenstown. They went far and above to help us. They found the part necessary and fixed the wheel (with two dogs in the truck!!), in super quick time. We were turned away from two other garages before we found them. Thank you thank you thank you to them.!!!!
Reply from Southern Lakes Motors 2023-11-17
Thank you so much for your kind words! We're thrilled we could assist you with your truck, especially in a challenging situation.
Patricia and Paul Mason
Patricia and Paul Mason
2020-12-28
Absolutely fantastic. I arrived because my car had a problem and was told that they were fully booked for the day but they would get a technician to test drive the car. He agreed there was an issue and wanted to put the car on the hoist to check. Fortunately there hac been a cancellation so they looked at the car. The fault was found and the solution. Paul was great as was the technician first class service.
Reply from Southern Lakes Motors 2023-11-17
We're thrilled to hear that our team, including Paul and our technician, provided you with fantastic service. Thank you for taking the time to share your experience with us!
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Julia Milley
Julia Milley
2020-12-17
Paul and his team gave the very best service ever. Professional and definitely willing to go that extra mile to sort out every issue my car had. Cannot thank you all enough xxo
Reply from Southern Lakes Motors 2023-11-17
Thank you for your kind words and the 5-star review Julia! We appreciate your trust in our team to provide top-notch service.
Jimmy Connolly
Jimmy Connolly
2020-11-12
Reply from Southern Lakes Motors 2023-11-17
Thank you so much for taking the time to leave us a 5-star rating Jimmy!
Margaret Willoughby
Margaret Willoughby
2020-10-06
Reply from Southern Lakes Motors 2023-11-17
Thanks for the 5 stars Margaret, we appreciate you taking the time to leave a review and we're glad you had a great experience with our team.
Catalin Parv
Catalin Parv
2020-06-16
Outstanding experience... Was my third time buying new vehicle but by far this was the best experience I could ever had... From the very beginning - Vish and Richard were very friendly, passionate, professional and put all their experience in having this sorted(I'm from Akl). I'm very pleased with vehicle but above everything is their professional and customer care which made this experience that awesome. Thank you very much for all your help and I know, the hard work in getting this sorted. All the very best....
Reply from Southern Lakes Motors 2023-11-17
Hello Catalin, thank you for choosing us for your vehicle purchase, and for taking the time to share your outstanding experience! We're thrilled to hear that Vish, Richard, and the team provided you with friendly, passionate, and professional service.
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Alex Apps
Alex Apps
2020-06-09
$1205 for service and WOF!
Reply from Southern Lakes Motors 2020-06-09
Hi Alex, we respect your right to give us feedback in this forum. As we've covered off with you, Southern Lakes Motors completed a major service on your vehicle as per Mitsubishi’s scheduled service plan. This major service is only required every 6 years or 90,000km (whichever comes first) and includes the replacement of engine, transmission & brake fluids along with multiple filter replacements and spark plug replacement. Scheduled servicing is vital to prevent premature component failures and vehicle breakdowns, which often result in very expensive repairs in comparison to servicing costs.
joya sth
joya sth
2019-11-29
Reply from Southern Lakes Motors 2023-11-17
Thanks for the 5 stars Joya, we appreciate it!
Ken-Marivonne Griffiths
Ken-Marivonne Griffiths
2019-10-14
Very good
Reply from Southern Lakes Motors 2023-11-17
Thanks for the 5 stars Ken-Marivonne!