Verified Company
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Hi,
I’m contacting you regarding my recent order of the £20 Mystery American Sweet Box from So Sweet.
The box I received was nothing like what was advertised, and I’m honestly really disappointed.
According to your description, the box should include:
• 2 cans of drink
• 2 savoury bags
• 2 candy bags or pillow packs
• 2 theatre boxes
• 18 wrapped mini candies
However, this is what I actually received:
• Fanta Grape
• One energy drink
• Cheetos
• Lays
• Swedish Fish that were already opened when I received them
• Block sweets
• Warheads
• A random, unwrapped sweet just loose in the box
Not only is the contents list completely different from what you advertised, but receiving an opened packet and an unwrapped sweet is honestly unacceptable and unhygienic.
I would like this resolved as soon as possible. Please let me know whether you can offer a replacement that matches the advertised contents or a refund for the order.
Thanks,
Tayah
I have emailed No response as of yet
Date of experience: 06 December, 2025
Date of experience: 06 December, 2025
Avoid
AVOID GO ELSEWHERE! I ordered a £50 mystery box and all items either were extremely out of date or very close to being out of date.
I did not order a out of date box, I ordered a normal box!
I emailed pictures of items out of date and close to date.
I put out of date items in the bin as you would as sweets and crisps very out of date are disgusting to eat.
So sweet wanted the box back meaning for me to post it back when I do not have time for that and this was a fault of there's not mine.
I wanted a refund as you would as I am out of pocket! Obviously refund was refused by so sweet and that there is rubbish customer service as I more then likely would have purchased more items but I 100% will be going elsewhere! Avoid at all costs and spend your hard earned money elsewhere!
Date of experience: 25 May, 2025
Date of experience: 25 May, 2025
BEST SWEETS 🍭
There is a wide range of sweets suitable for everyone🫶🏼 most sweets have deals on or are in bundles! Prices are very cheap for what you are getting! Delicious sweets!🍭 kids love them🍬
Reply from SoSweet
2025.08.04
Thank you, Chyann!
Thank you so much for your wonderful feedback! 🫶🏼 We’re delighted to hear that you love the variety, deals, and prices — and that the kids are enjoying the sweets too! 🍭🍬
We really appreciate your support and can’t wait to have you shop with us again soon.
Thank you so much for your wonderful feedback! 🫶🏼 We’re delighted to hear that you love the variety, deals, and prices — and that the kids are enjoying the sweets too! 🍭🍬
We really appreciate your support and can’t wait to have you shop with us again soon.
Abcess Gummies
These were not easy to peel at all, and the grape flavour was incredibly underwhelming. To peel these bad boys, you have to sacrifice your fingers and get real sticky, something someone of my proclivity does not appreciate without due warning. The gel inside is a yellow colour, and not like the image on the pack at all! Reminded me of biting into an abcess. Two words, FALSE ADVERTISING.
Reply from SoSweet
2025.03.31
Good afternoon Lydon, we're sorry for your experience and disappointment. Please reach out to our customer service team so we can address this issue and make things right. Our customer email address is hello@sosweetshop.co.uk.
Brilliant
Love these flyers. Cheapest on line and very fast delivery. Really well packed. Will definitely be buying more.
Reply from SoSweet
2025.03.31
Thank you, Pat! We're thrilled to hear you loved the flyers and appreciated the fast delivery. Looking forward to providing you with more in the future.
Ordered 3kg of mixed sweets which are excellent value however I also ordered a £20 mystery box and I have to say it's just complete tat, bar 1 packet of lays crisps the rest I could of got easily from the likes of home bs b@m ect, it's all little tatty things like love hearts rainbow drops, warhead chews to name a few, wouldn't buy the box again very disappointed there is absolutely no way this box has £50 worth of content either as advertised.
Reply from SoSweet
2025.03.31
Hi Claire, thank you for your feedback. We’re sorry to hear the mystery box didn’t meet your expectations. Please contact our customer service team so we can address this and make things right for you. Our customer service email address is hello@sosweetshop.co.uk
Mystery Box and chasing delivery
Ordered late November and had to chase order a week later as not heard anything regarding delivery which was disappointing.
Happy with the pick and mix sweets I ordered and got what I expected.
Took a punt on a mystery box of expired sweets. For £15 I was pretty disgusted with what I received. Half of them went in the bin: A tub of some gloppy yellow gel, some blue crisps which were so hot they were foul, a tiny sticky lollipop in a dispenser which was so past it it was inedible, a car attached to a sticky bright blue lolly. I was actually sweets not kiddie junk and flavoured crisps which were ‘novelty’ and not edible.
I wouldn’t bother ordering such a box again.
Reply from SoSweet
2025.02.12
Thanks for the feedback, Kim. We're glad you enjoyed the pick and mix sweets. For concerns about the mystery box, please contact our customer service so we can resolve this for you.
One happy partner
Bought a selection of sweets for my partner and she's very happy with them. Great quality reasonable price.
Reply from SoSweet
2025.01.29
Hi there
Thank you for sharing your experience! We're delighted your partner enjoyed the sweets. We strive to offer high-quality treats at a fair price, and it's wonderful to hear your feedback.
We hope to hear from you again in the future 😊
Thank you for sharing your experience! We're delighted your partner enjoyed the sweets. We strive to offer high-quality treats at a fair price, and it's wonderful to hear your feedback.
We hope to hear from you again in the future 😊
Lays American Barbecue crisps
I ordered Lays Barbecue crisps from the American Snacks section. I received the European ones with the foreign flavour description on the packet. These are not the same strong smokey flavour as the American ones. They are thin, pale and not much flavour. I only ordered them because they were advertised in the American section. Had I known I would be sent EU ones I wouldn't have ordered them. Other companies usually add something like EU or made in EU to their description so customers can decide I they want to order them. I emailed So Sweet to complain as I had been misled. The reply I received just said Lays are also made in Europe and that I can always contact them to ask the country of origin. I'm sorry but if something is advertised as American then I expect them to be the genuine product and not have to contact the supplier to check this.
Date of experience: 19 December, 2024
Date of experience: 19 December, 2024
Reply from SoSweet
2025.01.29
Hi Eileen
I am sorry you are disappointed with your crisps that you purchased from the American crisps section of our website. I can see we offered you a solution should you wish to order from us again. However, I will pass your feedback to the sales team for their future consideration. However, if do still wish to discuss this further please feel free to contact us again at hello@sosweetshop.co.uk and we will be happy to help.
I am sorry you are disappointed with your crisps that you purchased from the American crisps section of our website. I can see we offered you a solution should you wish to order from us again. However, I will pass your feedback to the sales team for their future consideration. However, if do still wish to discuss this further please feel free to contact us again at hello@sosweetshop.co.uk and we will be happy to help.
My order took a while to arrive but happy with it.
Reply from SoSweet
2024.12.27
Thank you, Leah! We're glad you're happy with your order. We apologize for the delay and appreciate your patience. Due to the volume of seasonal orders, despite taking on extra staff and our warehouse staff working longer hours we were unable to keep up with demand for our usual shipping times.
Disappointed with the delivery
I did expect it to arrive on time nothing was mentioned on the website stating that there is a delay on the delivery so on this time not happy as needed the sweets for an order I had.
Reply from SoSweet
2024.12.27
Hi there, we're sorry for the inconvenience caused by the delivery delay.
However, we did advise customers on our website from 27th November that shipping was currently taking between 5-7 working days to fulfill orders due to the unprecedented number of orders we have received in this seasonal period. Despite taking on extra staff and our warehouse staff working longer hours, unfortunately we were unable to offer our usual shipping times
However, we did advise customers on our website from 27th November that shipping was currently taking between 5-7 working days to fulfill orders due to the unprecedented number of orders we have received in this seasonal period. Despite taking on extra staff and our warehouse staff working longer hours, unfortunately we were unable to offer our usual shipping times
Love them everytime
Love them everytime I've ordered been so easy and if I have any problems because mistakes can happen we are only human lol they are understanding and very helpfulful in what ever the situation
Reply from SoSweet
2024.12.27
Thank you, Tanya! We're glad to hear you find our service easy and helpful. We're always here to assist with any issues. Your feedback means a lot to us!
Due to the volume of seasonal orders, despite taking on extra staff and our warehouse staff working longer hours we were unable to keep up with demand for our usual shipping times, and we thank you for your patience.
Due to the volume of seasonal orders, despite taking on extra staff and our warehouse staff working longer hours we were unable to keep up with demand for our usual shipping times, and we thank you for your patience.
Poor customer service
Parcel was out for delivery by Yodel, tracking was working, got a message stating that the parcel has to be returned to so sweet as it was damaged.
Emailed so sweet 7 days ago and am still awaiting a reply.
Reply from SoSweet
2024.12.27
Hi Dean, we're sorry for the inconvenience. Our customer service team aims to resolve issues promptly.
Please bear with them, as the number of emails and orders we have received in this seasonal period has been unprecedented.
Please bear with them, as the number of emails and orders we have received in this seasonal period has been unprecedented.
Advent Calendar
I've ordered from So Sweet a couple of times and always been pleased with my orders. This year I decided to try the advent calendars for the kids for the first time. We've been so impressed with them, they are huge and well made, the variety of sweets is excellent and each calendar is different so they are not getting the same sweets on the same day. My older son likes to look at the back to see what the sweets are called. I definitely plan on ordering them again next year
Reply from SoSweet
2024.12.27
Thank you, Laura! We're thrilled to hear your kids enjoyed the advent calendars. We aim to make each day special and are glad they loved the variety. We look forward to serving you again next year!
Midget Gem Heaven
Sweets arrived nicely packaged and all 4 selections hit the spot, they were great value and I will definitely be ordering again.
Reply from SoSweet
2024.12.27
Thank you, Ian! We're thrilled to hear you enjoyed your selections. We look forward to serving you again soon. Enjoy your sweets!