S.O Nails & Spa

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S.O Nails & Spa Reviews

Excellent rating
4.9
85 reviews Verified
S.O Nails & Spa
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Reviews ( 85 ) 4.9

MissPink
MissPink
2024.07.26
Worst experience ever do not recommend Honestly left crying and having to go pay somewhere else for a removal and new set of nails, I did complain asked to fix but just kept getting worse :( and she charged me 80$ when she told me 55$ 😡 a full set is 60$ (I did explain what I wanted in the beginning and had photos ) 😭😭😭😭 I did not want to spend 2 hours for Hanna to try and fix what she messed up to begin with, I asked and showed exactly what I wanted and I did not get it and 80$!!!!!!! That’s insane Very upsetting
Reply from S.O Nails & Spa 2024.07.25
Hello Joline! I don't know why you blame me so much, and please don't make up stories. Every time you come you always check the price and I have made it clear to you. This is the fourth time you've come to see me and love my service, you said you haven't found anyone who does your nails the way you want like me, all the great comments,,…. Today I did it the way you wanted and you didn't like it, and I spent another 2 hours fixing it the way you wanted, and how many times were you okay and not okay, I even put the sparkles you made chose to dry the polish and then wanted me to take it off, a total of more than 2 and a half hours, anyway thank you for all your support until now, and I'm very sorry for the short time meeting you , I hope somewhere out there can make you happier than I do.
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Linh Linh
Linh Linh
2024.07.25
Absolutely love this salon!! I have tried many places, they give the most amazing pedicures and my nails are perfect every time! Great
Priscilla Wong
Priscilla Wong
2024.07.23
Quick and efficient service! Very kind and friendly! Thank you!
Reply from S.O Nails & Spa 2024.07.23
Thanks so much for your supporting See you again soon
Ghazaleh Bahrami
Ghazaleh Bahrami
2024.07.22
I recently had my nails done by Hannah, and I couldn't be happier with the results. My nails look absolutely stunning. Hannah's attention to detail and professionalism made the entire experience enjoyable.
Reply from S.O Nails & Spa 2024.07.23
Thanks so much for your nice comment we looking forward to see you again
Tania Amador
Tania Amador
2024.07.18
SO Nail Salon provided exceptional service! They graciously accommodated our group for pedicures. The salon is impeccably clean, and the staff is friendly. I’ll definitely be returning!”
Reply from S.O Nails & Spa 2024.07.19
Thanks Tania for supporting us , see you again soon
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Taylor Zwarych
Taylor Zwarych
2024.07.14
This place is everything you want from a nail salon! Friendly staff, care and attention taken to service, and CLEAN. Van and Hannah have both done my nails and I have loved the service both times. Wonderful shellac colours to choose from as well. I would highly recommend.
Reply from S.O Nails & Spa 2024.07.23
Thanks Taylor for nice comments we are willing to service you with all our heart Thanks again for supporting us
A M
A M
2024.06.29
I struggled with posting this review since this is a small business and the owners are very hardworking. I’ve been to the salon 4 times but unfortunately, my last experience a few weeks ago was incredibly negative. I had booked an appointment for acrylic nails a week in advance for the first morning appointment of the day. However, it was oddly busy that morning (I think the salon opened earlier than normal) and there were already quite a few customers getting pedicures. I waited about 15 minutes after my appointment time, which was fine, as I knew it was busy. But the actual service itself was so rushed and stressful, it made me regret having stayed. Hannah (who was doing my nails) was very preoccupied and distracted with the other customers, and then 3-4 new people walked in, who she kept taking and prioritizing over my appointment. What was supposed to have been a 60 minute nail appointment ended up being 25 minutes because of the mad rush of accepting other customers. Hannah recognized this and offered me a small discount at the end but honestly, the experience could not be salvaged by that point (it didn’t help that she pressured me to pay before my nails were hardened and I still had oil all over the cuticles). I ended up still paying over $55 for incredibly rushed and rough service (she injured one of my nails twice, nearly to tears, because she was so harsh with the nail drill ) - and, not even a few days later, the acrylic started flaking off. I would have expected my appointment to take precedence over walk-in customers and honestly, if the salon didn’t have time to properly do it, I would have completely understood if she had told me right at the start as I could have simply come on another day. I hope this experience was a one-off given my previous appointments were not like this (but with Van, not Hannah). Sadly, this was a bad enough experience that I will not return and I hope my review can save others from having a similar experience!
Reply from S.O Nails & Spa 2024.06.29
Hi A M ! I’m so sorry for this experience you feel from us. As you know I’m always quick but never hurting anyone fingers whenever you came the last 3 times and we have been quiet since we just opened our new salon and we took more time take care of every clients and now there’s nicer weather and our business is picking up and everyone understand that waiting a bit that is normal and I asked them before .During this busy time even I’m quick but always making sure everyone happy, for you I asked you paying before for painting your nails that way when you go and not worry about wreck your polish and you said okay for that and now you blamed me on every details .About the oil on your cuticle i wiped it off before painting , with shallac people choose to keep oil on or wash the hand . And for cheaping nails polish or broken nails are rarely happen from us . Thanks so much for supporting us so far and always welcome you back anytime .
Amina M
Amina M
2024.05.31
Reply from S.O Nails & Spa 2024.06.01
Thanks Amina
Jessica Klassen
Jessica Klassen
2024.05.30
Reply from S.O Nails & Spa 2024.06.01
Thanks so much
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Priyanka Vyas
Priyanka Vyas
2024.05.28
Very welcoming and friendly couple- Ben & Hannah! Their services were excellent and provided the best experience in Deluxe Pedicure! S.O. Nails should be your only choice in the Strathcona area for pedicures!
Reply from S.O Nails & Spa 2024.05.28
Thanks Priyanka for the nice comment We are looking forward to to seeing you again
Ranya
Ranya
2024.05.24
Absolutely love this salon!! I've tried many, they give the absolute best pedicures and my nails are perfect every single time!! My girls and I love coming here. Thank you for the amazing service every time!
Reply from S.O Nails & Spa 2024.06.01
Your supports always helpful to us thanks so much Ranya 🩷
Cara DeForest
Cara DeForest
2024.05.18
My first experience at S.O. nails. It was nothing short of AMAZING!! Hannah and Van are so professional, kind and do the best pedicure. They spent 90 minutes and let me tell you the deluxe pedicure is heavenly. This will be my new spot. Cannot wait to see what they do will my finger nails! Thanks for such an amazing experience. :)
Reply from S.O Nails & Spa 2024.05.18
Thanks Cara for the nice review we always try our best to make all customers feel nice and can’t wait to see you again soon 🩷
Salim Rafih
Salim Rafih
2024.05.14
Highly recommend, very delicate and clean
Reply from S.O Nails & Spa 2024.06.01
Thanks so much
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Rachel Jihyun Ryu
Rachel Jihyun Ryu
2024.05.11
I started getting my nails done here a few months after they opened their business at this location. Since the first time I tried while I was waiting for my husband’s haircut by Kay (they share the same salon), Ive been getting their service regularly and always loving my nails every time I look at them! The reason why I only go here is for such warm friendly service and professional output they provide I cant ask for more. I also even get to keep my own nails as they are (thickness wise) you know what I mean if you’ve got nails done a lot of times. If you havent tried this salon I highly recommend you do! 😊
Reply from S.O Nails & Spa 2024.05.13
Thanks so much for the very nice comments we always tried to our best to make sure every customer happy with their nails and feel like real❤️ Thanks and see you again soon
Marantha Rodrigues
Marantha Rodrigues
2024.05.11
Took good care of me!
Reply from S.O Nails & Spa 2024.06.01
Thank you Marantha!
Kelley Abbey
Kelley Abbey
2024.05.10
Just left my appointment with Hannah for a gel nail fill. Hannah is amazing at her craft she is thorough, professional and does an excellent job. I’m so happy to have found my new nail salon ♥️
Reply from S.O Nails & Spa 2024.05.11
Thanks Kelly for such a nice review See you again soon . Have a great weekend 🩷
Christie Romeril
Christie Romeril
2024.05.10
Best pedicure ever. So detailed. They do a great job
Reply from S.O Nails & Spa 2024.06.01
Thanks so much
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Nadia Nizam
Nadia Nizam
2024.05.05
Excellent service. Hannah and Van take their time. My feet felt like a million bucks after my pedicure. Thank you.
Reply from S.O Nails & Spa 2024.05.05
Thanks so much Nadia for the nice comment ❤️
Amber Boyle
Amber Boyle
2024.05.04
A clean, professional nail salon that does beautiful work!
Reply from S.O Nails & Spa 2024.05.04
Thanks so much for your nice comment your supporting is helping us every day do better ❤️
Angelika Jackiewicz
Angelika Jackiewicz
2024.04.20
Hannah is amazing! She is always punctual, friendly, personal and my nails always look fantastic. I can not recommend enough.Once you’re one of Hannah’s clients, you won’t want to go anywhere else!
Reply from S.O Nails & Spa 2024.04.21
Thanks Angelika! ❤️