Verified Company
I ordered CH07 Shell chair from Sohnne. They have fantastic collection of modern designer furniture. My experience interacting with **** felt very positive. He patiently answered my questions and made me feel a valued customer. I will look to ********************** for any of my future furniture purchases.
Fast and quick service! Got here around 10:30am and waited about 45min. We got the galbi patty melt and their breakfast sandwich. Also plus the matcha latte and banana oat matcha drink. The total was about $32.
Reply from Sohnne Inc.
2025.10.09
Hi Anna,
We appreciate your review. It looks like this might be for a different place. Perhaps you visited a store that carries Sohnne products and tagged us? No worries—For official brand info, please check https://sohnne.com/
Hope to see you soon!
Best,
Sohnne team
We appreciate your review. It looks like this might be for a different place. Perhaps you visited a store that carries Sohnne products and tagged us? No worries—For official brand info, please check https://sohnne.com/
Hope to see you soon!
Best,
Sohnne team
I ordered an E***es chair from Sohnne and it did not come the way that I ordered it, I got connected with ****** from Sohnne and over a week or so we got our situation resolved, he was a great guy to work with, if you ever have an issue with Sohne ****** is the person to speak with,. Great guy as well!
Appalling customer service and shipping. I ordered my couch a long time ago and was told it would take 5-6 weeks for it to be made and sent. Later I was told 3 weeks ago that my couch was going to be shipped immediately only for them to tell me they didn’t ship it until last week and now have an updated timeline of 5-6 weeks. This is utterly insane. I ordered my couch in early August and it looks like it’s going to take 3 months instead of the 3 week I was told! A support person offered to expedite for an increased price and when I responded saying I wanted to do so they ignored me so I assumed it had already been shipped, but like I said earlier they had been doing nothing with it for 3 weeks! I’m legitimately thinking this company is a scam and will never send my couch.
Reply from Sohnne Inc.
2025.09.18
Hi Jeremy,
We sincerely apologize for the delays. We completely understand how disappointing it is to wait longer than expected, and we appreciate your patience throughout this process.
We have already provided the most up-to-date information regarding your order via email and have issued compensation for the extended waiting time. Please rest assured that we are actively monitoring your shipment and doing everything we can to ensure it arrives as quickly and smoothly as possible.
Your satisfaction is very important to us, and we are committed to making this right. Thank you for giving us the opportunity to resolve this, and for your understanding as we work to improve your experience.
We sincerely apologize for the delays. We completely understand how disappointing it is to wait longer than expected, and we appreciate your patience throughout this process.
We have already provided the most up-to-date information regarding your order via email and have issued compensation for the extended waiting time. Please rest assured that we are actively monitoring your shipment and doing everything we can to ensure it arrives as quickly and smoothly as possible.
Your satisfaction is very important to us, and we are committed to making this right. Thank you for giving us the opportunity to resolve this, and for your understanding as we work to improve your experience.
I purchased the ****** Console from Sohnne. I had hoped to buy the original, but the cost was out of reach, so after a lot of research I decided to order from Sohnne. While I noticed a few quality issues during assembly, the finished piece is outstanding for the price, definitely a 5-star return on investment.The real test came when one of the cabinet doors arrived defective. My heart sank at the thought of returning such a heavy, bulky piece of furniture. But after I sent photos to Sohnne, they immediately FedExed me a replacement part. I also called customer service three times, and each time a real person picked up right away. Everyone I spoke to was friendly, professional, and *********** I have a beautiful ****** Console, a positive experience to match, and the confidence to order from Sohnne again. Although there were some manufacturing quality issues at first, for the price I cannot complain. I trust Sohnne even more after seeing how the handled my claim. *****, a 5 star trustworthy company!
Colt ****** is the kind of Sohnne **************** worker you would be lucky to have in your corner when an issue arises. I ordered a beautiful Bauhaus chair, but due to a miscommunication, I asked Sohnne to cancel my order and refund my money. Sohnne had no obligation to do so, but **** was on the case and with principled understanding he arranged a refund for me. Sohnne is an honest company. With employees like Colt ******, you can be assured of fair treatment if things go sideways. I could not be happier with my outcome. Thank you Sohnne and Colt.*** *****
**** and all the crew at Sohnne went the extra mile to resolve an ordering issue that I had with Eames Lounge Chair items. They understood the issue and were quick to offer a solution and the needed parts for minimal cost. Much appreciated! We now own our Sohnne copies of the Eames Lounge Chair and the ********************** Chair and are enjoying them very much! We will be ordering more classic remakes from Sohnne in coming months. Again, many thanks to **** and his associates at Sohnne!
I',m very pleased with the quality and look of the chair and ottoman ordered. There was some confusion about the delivery date and white glove service coordination. The item arrived after the white glove service person came, waited and left. I was not aware that the delivery people would only bring the huge boxed package into the lobby of my building. I had to give a large tip to the delivery people to bring the item into the elevator and up to the 18th floor. Fortunately, we discovered the chair and ottoman were already assembled. When I alerted customer service that the white glove service was not used they kindly reimbursed me the cost of the service. Alls well that ends well. Thank you.
Avoid this company at all costs.
I paid over £2,700 for a sofa, plus £236 for “White Glove Delivery” — which, at the time of purchase, was clearly advertised as in-home delivery and assembly. Instead, the sofa was dumped on the pavement without notice, while I was away, like rubbish. It was left outside for anyone to take and for the rain to damage — not even a call or message. It took 2 days for me to be informed of the delivery - by the downstairs business for whom the boxes were blocking access to their premises and caused a safety hazard. They had to move the boxes themselves to their back office to regain access.
For over 2.5 weeks, I’ve been chasing them to get the sofa moved and assembled. They scheduled multiple teams to come — no one ever showed up. They stopped responding, ignored messages. I had to cancel personal travel and stay in London just to babysit the issue. I’m a 1.6m woman living alone on the 2nd floor — the sofa is in three boxes weighing 50kg each. The in-flat delivery and assembly was essential to my purchase, I wouldn't have bought the sofa knowing it would be delivered on the pavement. Sohnne clearly changed the terms of their “white glove” service after I ordered, with no notification, which is a breach of contract and failure to deliver services paid for under the Consumer Rights Act 2015.
To this day, i still don't have a sofa. The boxes are now stored in the downstairs business’ back office — and they may charge me for using their space. Sohnne won’t take responsibility.
I’ve opened a complaint with PayPal for a full refund.
Note that Sohnne isn’t registered with the Furniture & Home Improvement Ombudsman (FHIO) or any Alternative Dispute Resolution (ADR) scheme. It means: they don’t want to be held accountable, they can’t be forced into independent mediation. This is a major red flag.
If you value your time, your home, or your sanity — shop elsewhere.
Edit: Since leaving this review, Sohnne has contacted me multiple times, including through my private phone number, to pressure me into removing or changing the review. They also offered a free product in exchange. This is unwanted, coercive, and violates Google’s policy on honest, independent reviews.
Reply from Sohnne Inc.
2025.07.22
Hi Eugénie,
Thank you for sharing your concerns — we truly understand how frustrating this experience has been, and we deeply regret the inconvenience it caused.
We want to assure you that our team has already taken action to resolve this issue. Your case has been escalated and is now being personally handled to ensure a complete and proper resolution. We sincerely apologize for the lack of communication and disruption it caused to your schedule.
If there is anything further we can do to regain your trust, please don’t hesitate to reach out. We appreciate your patience and the opportunity to make things right.
Warm regards,
Chester
Sohnne Team
Thank you for sharing your concerns — we truly understand how frustrating this experience has been, and we deeply regret the inconvenience it caused.
We want to assure you that our team has already taken action to resolve this issue. Your case has been escalated and is now being personally handled to ensure a complete and proper resolution. We sincerely apologize for the lack of communication and disruption it caused to your schedule.
If there is anything further we can do to regain your trust, please don’t hesitate to reach out. We appreciate your patience and the opportunity to make things right.
Warm regards,
Chester
Sohnne Team
I couldnt be happier with my experience at Sohnne. From start to finish, everything was smooth, professional, and incredibly well-handled. The craftsmanship of the furniture is outstanding solid, elegant, and exactly as described. My Eames Lounge Chair replica not only looks stunning but feels like a true luxury piece in my home.What impressed me most, though, was the customer service. The team was responsive, honest, and genuinely helpful at every step. They took the time to answer my questions, guide me through finishes, and followed up to make sure I was happy with the delivery.If youre on the fence about ordering from Sohnne, dont be. The quality is real, the people are kind, and the whole experience feels premium without the inflated price tag. Highly recommended.
Wow 🪄
Reply from Sohnne Inc.
2025.07.22
Hi Maes,
Thank you so much for your awesome review and for sharing those great photos! We're thrilled to hear you enjoyed the chrome detail and found the assembly easy — that's exactly what we aim for 😊
If there's anything else we can help with or if you have more setups in mind, just let us know. Enjoy your new piece!
Warm regards,
Chester
Sohnne Customer Experience Team
Thank you so much for your awesome review and for sharing those great photos! We're thrilled to hear you enjoyed the chrome detail and found the assembly easy — that's exactly what we aim for 😊
If there's anything else we can help with or if you have more setups in mind, just let us know. Enjoy your new piece!
Warm regards,
Chester
Sohnne Customer Experience Team
The most incredible **************** I have ever experienced ONLINE.The Sohnne Reps ******** ***** ******) continued to contact me and walked me through a special purchase of a large piece of furniture from ** to ***The deal was completed on a holiday weekend. Very impressive company. ****** ***** ********* in *****, **
Everything went smooth. Product arrived in great shape and looks exactly like the photos. Had a small issue with payment and they fixed it quick. Def recommend Sohnne.
Reply from Sohnne Inc.
2025.07.02
Hi Ronaldo,
Thank you for your kind review! We’re glad to hear that your experience with us went smoothly, and that the product arrived in great shape and just as expected. It’s also great to know that we were able to resolve the payment issue quickly for you.
We truly appreciate your recommendation, and we’re thrilled to have you as a customer. We look forward to serving you again in the future!
Best regards,
Sohnne Team
Thank you for your kind review! We’re glad to hear that your experience with us went smoothly, and that the product arrived in great shape and just as expected. It’s also great to know that we were able to resolve the payment issue quickly for you.
We truly appreciate your recommendation, and we’re thrilled to have you as a customer. We look forward to serving you again in the future!
Best regards,
Sohnne Team
Honestly thought the price was too good to be true but this chair is amazing. Really nice craftsmanship and it’s comfy too. Shoutout to the support team for being patient with all my Qs
Reply from Sohnne Inc.
2025.07.02
Hi Elian,
Thank you for your great review! We’re thrilled to hear that you’re loving your chair and that the craftsmanship and comfort exceeded your expectations. It’s always great to know that our support team was able to assist you with all your questions.
We truly appreciate your feedback and thank you for choosing Sohnne. Enjoy your new chair, and we look forward to serving you again!
Best regards,
Sohnne Team
Thank you for your great review! We’re thrilled to hear that you’re loving your chair and that the craftsmanship and comfort exceeded your expectations. It’s always great to know that our support team was able to assist you with all your questions.
We truly appreciate your feedback and thank you for choosing Sohnne. Enjoy your new chair, and we look forward to serving you again!
Best regards,
Sohnne Team
They gave a comprehensive response to my inquiry.
Reply from Sohnne Inc.
2025.07.01
Hello Ivan,
Thank you for your feedback! We're happy to hear that our team was able to provide you with a comprehensive response. We aim to offer clear and helpful information with every interaction, and we’re glad that we could assist you effectively.
Feel free to reach out anytime if you need anything else.
Kind regards,
Sohnne Team
Thank you for your feedback! We're happy to hear that our team was able to provide you with a comprehensive response. We aim to offer clear and helpful information with every interaction, and we’re glad that we could assist you effectively.
Feel free to reach out anytime if you need anything else.
Kind regards,
Sohnne Team